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Business Profile

Auto Detailing

Extreme Auto Detail & Glass

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took an ** to Xtreme Detail for a inside/outside detail job. Prior to that, I sent ****** pictures and he quoted me a price ranging from $550-$700. I dropped it off on 7/13/23 and told him I wanted to pick it up on 7/31/23. The ** was not ready for pickup until 8/4/23. At that time, an employee gave me a bill for $1200, as ****** was making a delivery. When I got in the **, there was electrical issues. I asked the employee about it and he said they had issues trying to get the slide-outs extended to clean. I then asked why I wasn't informed of that and why I was charged more if they were unable to clean under the slide-outs. ****** returned to the shop around this time. He assured me they had got the slide-outs to work and they had cleaned under them. We settled on $1100 for the job and I wrote him a check. When I got it home, the next day I discovered a blown fuse. Prior to that I also could not get the driver side slide to come out, only the passenger side. After replacing the fuse all the electrical problems disappeared, including the driver side slide. I then realized they had not cleaned that area under those slides. I also realized the carpets had not been cleaned. I called ****** and he said he would come on August 8 or 9 to finish cleaning. He did not show. I called him again and he said he would come on Sunday the 13th. He did not show and he won't answer my texts. I feel I am owed a $400 refund.

Extreme Auto Detail & Glass is NOT a BBB Accredited Business.

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