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Business Profile

Food Manufacturers

Oberweis Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Manufacturers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went through the Oberweiss Dairy drive-through and purchased a quart of Ice Cream and half a gallon of. lemonade. It was a downpouring rain and there was water pouring down from their overhang, providing the clerk no protection. As the clerk handed me my items, she let the bag slip and the bottle container hit the rail along the window line. It put a small dent in the metal rail. I filed an incident report the next day when I saw the dent on the rail. Oberweiss insurance company ********************** did not speak to the clerk; they only looked at one-sided footage from the back of the clerk and determined the incident did not occur. They did little to properly investigate, including speaking to the clerk. I asked if they had audio of the incident and they said they did not. If they did, they would hear the clerk apologize. The insurance company did not fully investigate but, rather, dismissed the incident and my claim. I am left with a dent in car that happened because the clerk dropped the juice bottle on the rail of my car. I would like Oberweiss to take responsibility for the actions of their staff.

    Business Response

    Date: 06/30/2025

    Happy to report that I was able to connect with ******, and this was resolved on June 2nd.

    I also personally connected with her and had a conversation I apologized for our communication breakdown and delayed response times.

    ***** ******* | Sr. *** Retail Operations

    *******************************************

Oberweis Headquarters is NOT a BBB Accredited Business.

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