Complaints

This profile includes complaints for Endurance Warranty Services, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Endurance Warranty Services, L.L.C. has 14 locations, listed below.

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• 

  Endurance Warranty Services, L.L.C.

  400 Skokie Blvd Northbrook, IL 60062-2816

  
• 

  Endurance Automotive Services Department

  6400 Pinecrest Drive, Suite 400 Plano, TX 75024

• 

  Endurance Automotive Services Department

  15455 Dallas Pkwy STE 600 Addison, TX 75001-6760

• 

  Endurance Automotive Services Department

  6400 Pinecrest Dr Ste 400 Plano, TX 75024-2963

• 

  Endurance Automotive Services Department

  15455 Dallas Pkwy Ste 600 Addison, TX 75001-6760

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked this business to stop sending me solicitations to my address as well remove my address and email ****************************** and they has failed to do that. I am not interested in doing business with this company, and I want the emails and mail to stop coming to my mailbox,

  

  Business Response

  Date: 05/23/2025

  Please be advised Endurance vehicle service contracts are offered in over ***** automobile dealerships as well as direct-to-consumers via the internet, television commercials and  direct mail promotions. The consumer received a mailed advertisement for products sold by Endurance. 
  We are sorry for the frustration that Endurance's mail piece caused Mr. ********* and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time. 

  Customer Answer

  Date: 05/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am satisfied with the response that Endurance has provided and I trust the company. This complaint can be closed.
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a warranty for my older vehicle 4/10/25. Vehicle has been running fine since purchase in October 24. Never thought of needing an extended warranty but I learned my ****** when I forked up tons of money for another car. Was referred to endurance because they have been considered better than their competition car shield, apparently not! So far 2 payments have came out of my account for the ******************** and Ive used not one! The vehicle shut down and didnt even turn over on 5/12 which was so odd to me being that we just had the car serviced for a tune up and an oil change. The car was sent same day to the mechanic who swiftly requested a claim. Within a day they denied the claim after speaking with my husband because he mentioned the vehicle had a shake to it the last time he drove it. Regardless of that comment we had not had an issue with the car turning over. Now its not cranking at all and stuck with our mechanic! Endurance refused to pay for the services while we are paying $189 for an extra form of insurance. Its insane! To be tossed around to several people, then told in order to cancel I have to get a document notarized in order to cancel the services. This has been a nightmare! One week without my vehicle and they could care less. Had no problem taking autopay and refusing to answer the phone! Steer clear from this fraud of a company its insane that today with paying for a service you are literally never assured of receiving said services! Just people stealing your **** money

  

  Business Response

  Date: 06/04/2025

  Hello, Endurance was not able to locate the consumer with the information provided. Please provide an Endurance contract number so that we may assist.

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I purchased a extended warranty for my vehicle 3/27/25 t I paid $120 to start the contract then I paid another $120 in April I was told if I was unhappy that I could cancel at anytime and be reimbursed there was a situation that occurred between endurance and the company that I was getting my vehicle fixed at it became unprofessional on the company endurance behalf I witness them hang up on the employee calling on my behalf he tried explaining and correcting a miscommunication but they kept over talking and hanging up it became to much and embarrassing that i decided I no longer wanted to do business with a company so unprofessional not 1 representative but 4 I later called in to cancel and report the incident I spoke to a supervisor who informed me that because of my experience that I would receive a full refund he also told me to fill the form have it notorized I did the following day 5/13/25 and i faxed them with confirmation I call in to confirm they received it I spoke female who told me she was reaching out to department to have my refund expedited and the male representative who noted my incident and sent me the form told me a check would be sent in the amount of $240.00 the female stated because I paid two separate ways it would be put back on my card today I called to verify and the female representative was extremely rude in my opinion and told me that I wasn't receiving a refund 1st reason she gave was that the department handling this said I was in the negative then when I said I would like speak to a supervisor she told me no and that the supervisor would tell me the same I asked her why was she speaking for a supervisor regardless of what they would tell me I'm requesting to speak to a higher up she said they're listening to this call so then I she said the decision is final and also because of your miles so I said even though i was told by a supervisor I would receive a check by mail because of incident and they wouldn't speak a supervi

  

  Business Response

  Date: 05/23/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer and resolved the situation. We appreciate you bringing this matter to our attention. 
  
  Best regards,

  Endurance
  

  
  

  Customer Answer

  Date: 05/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been calling them since last week and was told 24 -48 hours for a tech to show up for my claim. No one has shown up. I've been without a vehicle for 3 days. I had to get my vehicle back as it was costing me money. As I called to *** refuse to get me a supervisor and kept directing me to the policy. When ask for the corporate number and CEO's email *** refused. She was very argumentative with me and my mother. I even ask for a supervisor and she let me know she will transfer me over to another *** they all take sup calls. All i want is someone to come out, look at my vehicle, and move on. No one should have to go through this type of unfairness. Even when it was stated that i was making a ***ort to BBB *** let me know it won't change anything. This show how much they value customers

  

  Business Response

  Date: 05/23/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer. Endurance and the consumer are currently working towards a mutually beneficial resolution.
  
  Kind Regards, 
  Endurance
  
  

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2020 **** Transit Connect was taken to Tipton **** for repairs and I had Endurance warranty.I was told by ****** **** that the transmission was bad. And, that Endurance wanted to have the transmission broken down and that I was responsible for the breakdown costs. After 3 weeks, my claim was denied by Endurance warranty services, and I was left with the costs of $1172.01

  

  Business Response

  Date: 05/27/2025

  Upon receipt of this complaint, an Endurance manager contacted the consumer to address his concern. We are currently working on an appropriate resolution.

  Regards,

  Endurance Resolutions

  Customer Answer

  Date: 06/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Februrary 26, 2025 I signed up with Endurance Extended Coverage Program on my vehicle **** Q7 2011. During the month of April 2025 I had taken my car in for service and discover. That the timing chain needed to be replaced. I reached out to Endurance to file a claim C111892564 Contract #EVPU5217685, They requested that I forward documents of my oil changes the first set of documents I emailed. They came back indicating that I needed to resend because it was not clear enough for them to read it I resubmitted invoices. They came back requesting for dates of November and March forwarded invoices through email. They closed my claim saying that I did not forward the documents that were needed. I have kept up all necessary oil changes. On dealership oil changes I ended up paying twice due to another repair shop not completing the repair. Therefore I had to take the vehicle to the dealership to pay again for gasket covers and oil change twice. **** recommends that oil changes are every 12 months. But I have made sure that oil changes were made. as well as other maintenance on my vehicle since I have had it, I contacted them on May 9, ******************************************************************************************* I was told that they do not do that and it would be verbal only. I had to tow for my car to be taken to the dealership in which I ended up paying a ****** towing fee I was not aware of that they would pay for that because I never received the pamphlet through the mail. Which I just now received it I am asking for my full refund since the day I signed up and the two additional months that I have paid up on toward this account. If you are needing documents I can upload at your request due to the file being too large. 

  

  Business Response

  Date: 05/23/2025

  Upon receiving this complaint, an Endurance resolution specialist contacted the consumer to discuss the claim in detail. Endurance is actively working with the consumer toward a mutual resolution.

  Customer Answer

  Date: 06/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:05/17/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been an Endurance customer for a year. This is the first time I've needed to use the service for a repair and they are giving me the run around. I took my Chrysler Pacifica to their recommended mechanic. After the diagnostic, the mechanic told me that they were initially willing to pay for the Front Evaporator and weren't willing to pay for the Receiver Drier. After the mechanic informed them that the Drier had to be replaced as well, they said they'd send out an inspector within ***** hours. They also appear to no longer be willing to pay for either replacement part or the refrigerant used. It's been three days. It's gotten to the point to where when either the mechanic or I call, we are placed on hold and no one ever answers the call. I just want my car fixed. I've been paying for a year and I just want their service to do what they claim to promise.

  

  Business Response

  Date: 05/28/2025

  Thank you for bringing this to our attention. On May 6, a dealership called in a claim under the consumers contract. The shop stated the A/C condenser failed, and Endurance authorized the repair in the amount of $1661.91. On May 7, a different repair shop called in a claim because the front evaporator had failed. Endurance requested pictures to show where the evaporator is leaking from. Endurance is still waiting on pictures from the repair facility to show where the leak is coming from. We appreciate the opportunity to address the consumers concerns. 

  Regards,

  Endurance 

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A pushy Endurance salesperson told me that the service contract I should buy would cover virtually any expense I incurred on my 2014 Mini ******. He failed to mention that 99 percent of all repairs on a car that old will be wear and tear, even though I found out later they sell policies that do cover wear and tear. After my first issue came up, I received an estimate from my mechanic of $5000. I had to repeatedly call for more than two weeks when I finally got a response from Endurance. They decided that the policy would cover virtually none of it, with the exception of one $900 repair they told me they would cover $350 of it, because that is what the mechanic should charge, even though I could not find a mechanic anywhere close to ******* that would do it for less than $900

  

  Business Response

  Date: 05/21/2025

  Upon receipt of this complaint, an Endurance manager contacted the consumer and resolved the matter. We appreciate the opportunity to address the consumer's concern.

  Regards,

  Endurance Resolutions

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avoid at all cost. Endurance sent me letters that sounded like I needed to call to extend my factory warranty. The salesman was very transparent about this and also transparent about the fact that they would be charging my card monthly. When I called to cancel today I was lectured for 15 minutes on why I should keep the coverage. I then find out that because Im not within 30 days I have to send a notarized form to complete cancelation. Company is very shady and elusive to what services you are receiving. Id like a full refund for 2 months at $165 a month, but I doubt that will happen. Ill call this stupidity on my part for not doing my research, but Id like to warn others before they get wrapped up like I did.

  

  Business Response

  Date: 05/21/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer and resolved the situation. We appreciate you bringing this matter to our attention. 
  
  Best regards,

  Endurance
  
  

  
  

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15, 2025, my wife and I spoke with a representative from Endurance Warranty about a claim for covered repairs that was submitted on May 14th because the claim was denied. We were told that the parts that needed to be repaired were covered, but fluid leaks caused the need for the repair, so the claim had to be denied. They basically came up with a loophole so that they would not have to honor the warranty. When we escalated this issue to another representative, ******, he told us that the mileage that was recorded on the policy was higher than the mileage reported by our repair shop, and that the policy needed to be rewritten because of that. This clerical error appears to be just another way to deny our claim. In addition, he constantly talked over us and made us feel like our concerns were not valid. When we tried to get him to listen further, he continued to talk over us and refused to hear us out. His behavior was extremely rude. At this point, we'd like the money that we've paid into the warranty to be refunded because we feel that if this company is only going to find a way to deny claims on covered parts, then the warranty is worthless. We have a second vehicle signed up for a warranty, but since we've lost confidence in Endurance, we'd like a refund of what we've paid for that policy as well. The payments on both policies total $846.66. We've paid $314.22 for the first policy, which is on a 2012 ****** Altima, and we've paid $532.44 on the second policy, which is on a 2013 ******* ******, and we will begin the process of cancelling both policies immediately due to the misrepresentation of what we were getting, coupled with the mistreatment that we experienced by Endurance's representative.

  

  Business Response

  Date: 05/23/2025

  Upon receiving this complaint, an Endurance Senior Resolution Specialist promptly attempted to contact the consumer to address their concerns. We encourage the customer to reach out to ****** at ************** to further discuss their account.

  
  Kind Regards,
  Endurance