Complaints

This profile includes complaints for Endurance Warranty Services, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Endurance Warranty Services, L.L.C. has 14 locations, listed below.

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• 

  Endurance Warranty Services, L.L.C.

  400 Skokie Blvd Northbrook, IL 60062-2816

  
• 

  Endurance Automotive Services Department

  6860 Dallas Pkwy Ste 200 Plano, TX 75024-4242

• 

  Endurance Automotive Services Department

  15455 Dallas Pkwy STE 600 Addison, TX 75001-6760

• 

  Endurance Automotive Services Department

  6860 Dallas Pkwy STE 200 Plano, TX 75024-4242

• 

  Endurance Warranty Services LLC

  27201 Puerta Real Ste 410 Mission Viejo, CA 92691-8539

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into an agreement after a phone call with Endurance on March 15, 2025. I cancelled this policy on 4/10/25 within the 30 day free money back guarantee. I decided I didn't need the coverage. To date, May 13, 2025 I still have not received my refund. I was told a refund was mailed on 4/24. That has been over 10 business days. They replied they have 30 days before they can do anything about it. They should have refunded the money back to by cc/debit card as that is the way I paid them. They need to be put out of business.

  

  Business Response

  Date: 05/21/2025

  Upon receipt of this complaint,an Endurance Resolutions Specialist reached out to the consumer in order to address their concerns but was unable to contact them. At this time, we are requesting the consumer reach out to Specialist ********* at ************. 

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first started looking into warranties for my vehicle in October. I officially signed with endurance in November. During the call I was informed that there was an issue with the policy I wanted due to my vehicle showing to be deemed a total loss. We stated that was incorrect and asked for reverification of the vehicle information and the policy. We where then told that we where correct they used a second system to verify and we could continue the process with the original policy. Fast forward to today we tried to place a claim and where told that dispute paying for the policy, and verifying the coverage, we where told that we got the wrong policy and that nothing would be covered. The only things offered where to cancel the policy and pay for repairs out of pocket or create a new policy paying 70+ more while still needing to pay for these repairs out of pocket because now its preexisting to the secondary policy dispute it not being preexisting to the original policy. They are willing to give a credit if we continue with them but wont refund the money put into the policy. We tried to get the calls pulled to get a more realistic resolution in which we where told that the concern was submitted and that the 2 same rules apply. They refuse to acknowledge that their agent approved of the incorrect policy and set improper expectations of coverage.

  

  Business Response

  Date: 05/21/2025

  Upon receipt of this complaint, an Endurance manager contacted the consumer to address her concern. We are currently working towards an appropriate resolution.

  Regards,

  Endurance Resolutions

  Customer Answer

  Date: 05/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is the only course of action I can take at this time.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January my vehicle was in need of repairs. The repair shop contacted endurance about the needed repairs and recommended a full transmission replacement, but the warranty company suggested to only repairs certain parts first. The repairs were made but did not resolve the problem. Both me and the mechanic contacted endurance multiple times only to be told they will call back since they need manager approval. Unfortunately they would never return our calls. I was told to file a new claims but the mechanic get told differently. Supposedly a special claims adjustor name **** was on the case but he does not answer his phone or reply to emails.

  

  Business Response

  Date: 05/19/2025

  On 1/3/25, A-Team Tire and Auto contacted Endurance to file a claim for repairs. The shop reported that the vehicle was unable to shift gears or reverse. They requested the replacement of the valve body and an update to the Transmission Control Module in accordance with a technical service bulletin issued by the vehicle's manufacturer.
  
  As the valve body failed in an eligible matter, Endurance authorized $791.04. However, after the repair was completed, the repair shop reported that the issue still persists. Endurance has requested additional diagnostics to determine the cause of the failure and assess the vehicle's condition. We encourage the repair facility to contact Endurance's claims department at ************. After receiving this complaint, an Endurance Senior Resolution Specialist attempted to reach the consumer to discuss the claim details but was unsuccessful.

  Kind Regards,
  Endurance

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23323996
  
  I am rejecting this response because: This is ***** ******** inresponse to complaint id ********. I do not accept the business response since that is not entirely true.  A representative from Endurance did try to contact me twice but I was unable to immediately take the call, but when I did try to return the call the representative ********* was not available I have left numerous messages and I have yet to receive a call back. Also the repair shop has been  trying to contact Endurance claim department after the initial failed repairs and always get told they need a supervisor approval and will call back but never do, this has been on going for 5 months now with no response.

  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 06/02/2025

  Upon receipt of the complaint, the additional diagnostic documentation requested by the repair facility has not yet been provided, which is necessary to determine eligibility and properly assess the repair. An Endurance Specialist attempted to communicate this information to the consumer by leaving a voicemail; however, direct contact has not been successfully established.

  Kind Regards,

  Endurance

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23323996
  
  I am rejecting this response because:
  I did finally receive a response from a representative from Endurance but have been met with failed empty promises. They have contacted both me and the repair shop A-team tire and auto. While the claim has been assigned to an adjuster named **** he has been less than helpful. We were promised a return call to arrange an inspection of my vehicle to authorize the repairs. I try calling and continue to get voicemail with no response. 

  Sincerely
  
  ***** ********

• Initial Complaint

  Date:05/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April,24th I contacted, endurance warranty, to file a claim, I spoke with ******* ****** . Unpon filling the claim I immediately told her about the error on the mileage,.136000 was entered when it was meant to read ****** she "ok that 10 we aren't going to worry about that" She said " she will handle everything and call me back"( If there was going to be an issue,with the mileage,then she should have addressed that at that time,) inwhich she did. She called back @ 1:45pm and give me the information that a tow truck will be picking up my car and it will be taken to ****** Auto on *******************************. ****** stated they recommend a engine replacement, That's when I received a call and text from kadden about the mileage ******* called me back as well and transferred me to a ****** ****** and he immediately cancelled the contract and rewrite a new one when I told him I'm not interested in a new contract, I'm concerned about the contract of the present .He totally disregard what I was saying and went on about the payment of the new contract and the due date, and the issue that's going on with the car will be considered as a pre-existing matter and can't be covered under the contract he was determined to write . ****** has sent the other contact, and again there are errors, he has my name as ******** ********,in which it's ******** ******, They wrote the contract the same day and increased the payment. I told them I don't want another contract. upon reviewing the contract there aren't any mention of incorrect mileage, unless it was aulter, after contact was purchased..I do have emails and text messages, on my phone corresponding will them . Speaking with ******,he said that if the mileage was in fact the ****** miles then that would make it correct with the current mileage ****** . IT wasn't that the mileage was below , but above and they could have simply changed the number from 3 to a 2

  

  Business Response

  Date: 05/20/2025

  Upon receiving this complaint, an Endurance resolution specialist contacted the consumer to discuss her concerns in depth. Endurance is actively working with the consumer toward a mutual resolution.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Endurance has had me submit my vehicle to two different shops and now referring me to a third for transmission problems. Both the dealership and the auto shop they sent me to and the transmission shop that told Endurance on the phone that there is no one around that will do a complete tear down on a 9 speed transmission for my Buick when the problem is already present with torque convertor and shavings in the fluid. Endurance refuses to allow anyone to fix the repair without a tear down and there is noone within 25 mile radius to tow it to that will do the tear down because of the transmission type and I am a mother of four kids and 20 weeks pregnant with my 5th and have not had a vehicle for 4 weeks and have had to have my kids stay with family to get to school and so I have not had my children since week before Easter, did not get them for Easter or Mothers Day as I was supposed to and the amount of stress on my unborn child, not to mention missed baby appointments over this issue has been ridiculous. I just need someone to help this momma of 5 and fix my transmission. I pay religiously every month and have done everything they have asked of me and took the car to two different places as they requested and even drove the broken vehicle at 20 mph ************************************************************* they will not approve without a tear down. I am going to report this to every place I can because this is extremely unfair and should be a one time exception based on circumstances. I just need my car repaired and back on the road so that I can get my children back and get to my doctor appointments. I do not have extra income to get a rental car on my own, or **** back and forth. The only reason I have been able to make a living is because I thankfully work from home. Please fix my car. I am begging you.

  

  Business Response

  Date: 05/22/2025

  Upon receipt of this complaint, Endurance's Customer ********************** Manager attempted to contact the consumer to address their concerns. At this time, we are requesting that the consumer reach out to Manager ***** at ************.
  
  Warm regards,

  
  Endurance

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am *. ********. I have had Endurance Car Warranty for 4 years with a premium amount of $139.49. My account # is EVPU *******. I recently had a problem with my 2014 ***********. The beginning milage on my odometer was ******. Currently it is 102, 000. I visited the ***** Dealership in ********, ************** on March 29, 2023. I was concerned about buzzing/whizzing grinding, noises coming from the rear of my car. This was evident over the course of several months. It was determined by ***** that I needed a Differential Unit as well as repair for a leak. The cost of the repair was estimated to be $3574.28. I attempted to process the claim with Endurance; however, management denied the right to the Differential Unit. Customer ********************** stated that the Differential Unit still had some use to it -meaning it was not completely worn out yet. I repaired the leak at a cost of $1,264. The cost of the Differential Unit was consistently denied. Still experiencing whining noises in the rear of my car, I took my car to Cadilac Oldsmobile on May 1, 2025. My car was still under warranty. Again, I was told that I needed a Differential Unit. ******** determined that I did not have a leak. My estimate for the repair was $4232.33. Endurance denied the claim because of a leak. However, the lack of repairs not processed (initially) caused the leak and the malfunction of the Differential Unit. I have consistently had ongoing oil changes based on manufacture recommendations. My experience with Endurance Vehicle Protection has left me financially devastated and emotionally drained. I trusted this company during one of the most vulnerable times of my life, and they completely failed me not just as a customer, but as a human, I have no income and very limited resources.

  

  Business Response

  Date: 05/22/2025

  Thank you for bringing this to our attention. Back in March of 2023, a claim was filed under the consumers contract. The shop reported the rear differential had a major leak, which caused damage to internal components while the vehicle was driven without proper fluid levels. The claim for the rear differential could not be covered since it was caused by the failure to maintain the proper fluid levels. On March 1, 2025, a claim was filed under the consumers contract for the same rear differential. Endurance requested the repair order showing that the differential was replaced in 2023, but only the leak was fixed. Since this is the same failure, Endurance could not authorize the repair. A manager has explained the claim determination to the consumer. We appreciate the opportunity to address the consumers concerns. 

  Warm regards,

  Endurance 

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23323066
  
  I am rejecting this response because: The statement from Endurance Auto Warranty LLC is full of inaccuracies and distortions to avoid accountability and responsibility.  This company is a sham and refuses to abide by its contracts. On 3/29/23 the repairman (all documented) indicated that I needed a differential unit, as well as repair for a leak. This does NOT exclude the differential unit needing to be repaired. This claim was denied. The differential unit was denied because it was NOT all the way out at the time, however it still needed to be repaired.  Management denied the right for the Differential Unit. I repaired the leak at a cost of $1,264. The leak was caused by the deferential unit needing to be repaired. On the second occasion -May 1, 2025, the differential unit remained a factor. However, the oil leak was NOT a factor. The leak was fixed on March 29, 2023. It was still apparent that the differential unit needed to be fixed! All documentations indicated such.That was not done!!!If you cannot stand by your contract, you should not be in business to scam senior citizens out of their hard-earned dollars. You are ripping off the most vulnerable citizens. You are baiting and switching to avoid countability and payment. 
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 06/03/2025

  The shop that called in the claim in March 2023 stated that the leak caused damage to the internal components of the differential. As the consumer stated, only the leak was repaired at that time, so the differential remained denied during the current request to replace it. 

  Regards,

  Endurance 

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/06/2025 Endurance has sent the incorrect part (starter) to the dealership 3 times. This is a covered claim. Its take an entire day to get ahold of anyone in customer **********************. I still do not have my vehicle back and its been over a week. ********** will not use the factory part that is avaliable even when contract states the following "REPLACEMENT OF ELIGIBLE COMPONENTS MAY BE MADE WITH ORIGINAL EQUIPMENT MANUFACTURER PARTS, NONORIGINAL EQUIPMENT MANUFACTURER PARTS, RE-MANUFACTURED PARTS, OR USED PARTS AT ADMINISTRATORS DISCRETION."The policy covers only $30/day for rental car and the rest is out of my pocket. Im glad I didn't have a rental, as I would be out of pocket extra days for their mistakes.I just want my car fixed! It should not take this long to replace a starter, expecially when the dealership has one that can be used. I pay good money for a warrenty, I should be able to reriched with its benefits,if needed within a reasonable amount of time!!!

  

  Business Response

  Date: 05/19/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer and reached a mutually beneficial resolution. We appreciate you bringing this matter to our attention.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Friends and Colleagues,I want to take a moment to share my experience with Endurance Warranty in hopes of saving others from the frustration I have gone through. After purchasing a warranty from them, I have encountered poor customer **********************, unprofessional responses, and a complete lack of support when I needed it most.Despite numerous attempts to resolve my issue, I was left on hold for over 30 minutes without assistance. When I finally received a response, it was dismissive and unprofessional. Instead of addressing my concerns, they blamed me for following their recommended process.Endurance Warranty seems more than willing to take your money but fails to deliver on its promised services. It provides no real support when issues arise, leaving customers feeling abandoned and frustrated. I strongly advise anyone considering its services to think twice and look for a more reputable provider.If you value your time, money, and peace of mind, I recommend avoiding Endurance Warranty. Its not worth the hassle or the financial loss.Feel free to contact me if youd like more details on my experience or advice on finding reliable alternatives.

  

  Business Response

  Date: 05/19/2025

  Upon receipt of this complaint, a manager from Endurance contacted the consumer and was informed that the concerns had already been resolved. We appreciate the opportunity to address the consumer's situation.

  Best Regards,

  Endurance

  
  

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second complaint against this company. I purchased a vehicle service contract for my 2014 Chevrolet Malibu *** expecting coverage for engine-related repairs as outlined in the agreement. My policy clearly lists internally lubricated engine components, rocker arms, camshaft timing units, and seals and gaskets as covered items.On May 10, 2025, my repair shop diagnosed a failure with the rocker oil control valve and associated gaskets. This valve is essential to the variable valve timing (VVT) system, which directly controls engine timing and oil pressure to the camshaft a system that relies on internally lubricated parts and is functionally part of the timing system.Despite this, the warranty company has denied my claim, stating the oil control valve and gaskets are not covered, even though:The rocker oil control valve is part of the engines timing system, which is mentioned in the warranty as a covered system.The part is internally lubricated by engine oil, meeting another covered category.The gaskets should be covered if replacing a covered part, per the contract language.Their refusal to honor coverage appears inconsistent with the policy I paid for. This has resulted in unexpected out-of-pocket costs for necessary engine repairs totaling over $1,100.I am requesting the warranty provider be held accountable for honoring their contract or clearly justifying this denial in writing. I am seeking reimbursement for these repairs or an immediate reevaluation of my claim by a supervisor.

  

  Business Response

  Date: 05/20/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer. Endurance and the consumer are currently working towards a mutually beneficial resolution.
  
  Kind Regards, 
  Endurance
  
  

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I signed up on May 6 2025. I decided **** cancel contract. Ran into medical bills etc. I'm retired senior citizen. Going thru hardship

  

  Business Response

  Date: 05/15/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer and reached a mutually beneficial resolution. We appreciate you bringing this matter to our attention.

  Customer Answer

  Date: 05/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****