Reviews

This profile includes reviews for Endurance Warranty Services, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Endurance Warranty Services, L.L.C. has 14 locations, listed below.

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  Endurance Warranty Services, L.L.C.

  400 Skokie Blvd Northbrook, IL 60062-2816

  
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  Endurance Automotive Services Department

  6400 Pinecrest Dr Ste 400 Plano, TX 75024-2963

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  Endurance Automotive Services Department

  6860 Dallas Pkwy Ste 200 Plano, TX 75024-4242

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  Endurance Automotive Services Department

  15455 Dallas Pkwy STE 600 Addison, TX 75001-6760

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  Endurance Automotive Services Department

  6400 Pine Crest Dr Ste 400 Plano, TX 75024-2959

Review Details

• Review fromCALVIN M

  Date: 06/16/2025

  1 star

  CALVIN M

  Date: 06/16/2025

  PAID FOR A SECURE PLUS PLAN AND WHEN I HAVE A ENGINE GIVE OUT THEY REFUSE TO COVER THE REPAIR I BEEEN WITHOUT A VEHICLE 4 WEEKS NOW AND DO THEY GIVE A CARE NO OTHERWISE THEY WOULD OF COVERED THE REPAIR SHAME ON THEM I HOPE THEY LOSE MONEY AND GO BANKRUPT LIARS
  

  Endurance Warranty Services, L.L.C.

  Date: 06/24/2025

  Hi ******, we're sorry to hear about the trouble you've experienced and the time you've been without your vehicle. We know how disruptive that can be and regret that the outcome didnt align with your expectations. Coverage decisions are based on the terms of the plan, but if youd like us to take another look, please contact us at ************************************ Sincerely, The Endurance Team

• Review fromCarol B

  Date: 06/16/2025

  5 stars
  ***, the agent was wonderful and caring when I told him my dilemma. I did not fully understand the whole coverage part / with what was covered and what was not covered. *** took the time to explain everything to me and helped me better understand my coverage. Great customer ********************** and he turned what was a bad day for me into a good day. Good customer ********************** can either make or break a company for sure. We need more people helping customers like ***. Thank you **********************

• Review fromAlexia B

  Date: 06/16/2025

  1 star

  Alexia B

  Date: 06/16/2025

  Unfortunately, I had a very disappointing first experience with this company. ********, who claimed to be a manager, was extremely unprofessionalhe constantly talked over me, provided misleading information, and pressured me to sign up during the call. When he realized I wasnt falling for his tactics, he hung up on me. If this is the kind of representative the company puts in a leadership position, Im not comfortable doing business with them. I hope ***************** takes the time to review this call, because it was a truly negative experience. Id rate it -10 if I could.
  

  Endurance Warranty Services, L.L.C.

  Date: 06/24/2025

  Hi ******* we're sorry to hear about your experience and appreciate you bringing this to our attention. We expect every interaction to be respectful and informative, and its disappointing to learn that this wasnt the case. Your feedback is important, and we will make sure its shared with the appropriate team. If youd like to speak further, please reach out to us at ************************************ - Endurance

• Review fromLamar L

  Date: 06/16/2025

  5 stars
  Yes I want to say I spoke with ******** this morning she was really great I really appreciate her time and knowledge ????

• Review fromChuck H

  Date: 06/15/2025

  3 stars

  Chuck H

  Date: 06/15/2025

  Customer **********************, and the ******************** offered sounded great, however, I had to request a full refund due to the cost. I was way out of our budget. But if you can afford it, Endurace is a good extended warranty administrator.
  

  Endurance Warranty Services, L.L.C.

  Date: 06/24/2025

  *****, thank you for your honest feedback. We understand that cost is an important factor, and we appreciate you considering Endurance. If your needs or budget change in the future, wed be happy to help you explore coverage options that work for you. - Endurance

• Review fromMarla H

  Date: 06/15/2025

  5 stars
  The gentleman that spoke with me was knowledgeable and easy to understand, and I look forward to a long experience with your company.

• Review fromEsther Y

  Date: 06/15/2025

  5 stars
  It did not take a lot of time to the accepting the plan. The company's representative gave me the information that I needed to help me make the decision about accepting the Endurance plan.

• Review fromBetty r p

  Date: 06/13/2025

  5 stars
  Very good listners Easy to talk too understood what I wanted

• Review fromDL T

  Date: 06/13/2025

  5 stars
  When I realized after receiving my paperwork with details, that my policy would not work for me, I received a refund ( minus activation fee but so what) and my policy was canceled. Customer ********************** tried to make things work but at the end agreed that they could not offer something better and canceled policy with a confirmation number. Very well run and professional.

• Review fromKristina F

  Date: 06/12/2025

  1 star

  Kristina F

  Date: 06/12/2025

  I would give this organization 0 stars if I could.I drive a ************* GLA250, which Ive cared for meticulously since leasing and eventually purchasing it. I signed up for Endurances top-tier protection plan, feeling confident that I was doing the right thing to keep my low-mileage vehicle protected. I also maintain a separate tire and rotation package and bring my car in regularly for maintenanceIm clearly the type of customer who takes vehicle care seriously.Recently, I noticed a loud rattling and vibration when using the A/C. It worsened quickly, so I brought it into the ************* service center. The diagnosis: a rodent nest in the blower motor area, filled with twigs, acorns, and debris. Thankfully, I acted quicklythe technician said if I had waited, the damage could have easily exceeded **/$5,000**, especially if the rodent had chewed through cables or the blower motor had fully failed. Instead, the repair cost was /$800, and I submitted a claim to Endurance, assuming it would be ********** my shock, the claim was denied because no part had *technically failed*. The logic was bafflingso I wouldve had to *wait* for catastrophic failure to get help. Isnt the point of coverage to *prevent* major issues?After a 44-minute wait to speak with someone, I realized this company was not for me. Im proactive, honest, and want a safe car for my childrennot someone waiting for my car to fall apart. I even said I could have gone to a local mechanic and claimed a broken part or waited until it truly failedbut why would I do that?When I asked to cancel, I was transferred four times before someone finally agreedonly to find out Id need to notarize a form and wait 24 weeks for cancellation to process.Endurance may work for some, but if youre a responsible car owner who expects support before things fall apart, I suggest looking elsewhere.
  

  Endurance Warranty Services, L.L.C.

  Date: 06/24/2025

  Hi ********, we are sorry to hear that your experience didnt meet your expectations. We understand how frustrating it can be when a claim outcome doesnt align with what you anticipated, especially when youre proactive about vehicle care. We appreciate you taking the time to share your feedback, and if you have any additional questions or would like to discuss your experience further, please contact us at ************************************ Sincerely, The Endurance Team