Complaints

This profile includes complaints for Allstate Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Allstate Insurance

  2775 Sanders Rd Ste F7 Northbrook, IL 60062-6110

• 

  Allstate Insurance

  1 Park Avenue, Suite 1B Mount Airy, MD 21771

• 

  Allstate Insurance Agent: Shelley Driscoll

  140B Mayo Rd Edgewater, MD 21037

• 

  Allstate Insurance

  1501 sulgrave Ave, ste. 203 Baltimore, MD 21209

• 

  Allstate Insurance

  2500 N. Rolling Rd Ste 202 Windsor Mill, MD 21244

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was in a car accident , the truck could have been fixed but allstate decided it was a total loss! for weeks now they have been asking for documents which i have provided , every time i handed in a document they told me my payment for the truck would be in my account within ***** hours! I called every ****************************************************************** " well we also need this" i send it they tell ok we are good payment is being processed yet here we still are and payment is not being processed!! i just got off the phone with them again and to them they have another issue now all of a sudden they need to odometer reading which they know we can not give since they already picked up the truck to bring to their salvage yard!! They are trying to get out of paying me my money for my truck !! they are literally trying to steal from me !! no one in the company knows what they are doing or what they are supposed to be doing !! Something needs to be done becuase they ca not get away with keeping MY money that belongs to me!!

  Business Response

  Date: 08/26/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. Allstate Customer Advocate

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/12/2022, *********************** at Allstate quoted me $580.70 per 6 months for insurance for my two autos. I accepted the quote and asked if I could pay with my credit card, which she said the deal was based on me paying with my checking account routing number, so I provided her with my checking routing and account number to pay the invoice. Upon payment ***** contacted my current Insurance company and CANCELED my current policy. I was then emailed confirmation of my new insurance with Allstate and a link to my printable insurance cards. Figuring everything was fine, I went about my business for a whole week. Then on 08/23/2022, I receive a disturbing phone call from ***** that my policy had been canceled for non-payment, which we found out was because the check routing/account number was entered wrong. I said fine, then lets try it again, which she then informed me that they had a price increase and now my policy would cost 748 dollars not the 580 dollars quoted. Knowing that ***** had already put into effect a cancelation of my old policy, I felt forced to accept the new rate because I was now uninsured. For my resolution, I would like for Allstate to honor their original quote and refund me the difference that I already paid. Also, I found documentation on the Internet that Allstate offers a 30 day grace ****** for late payments and they canceled my policy after just 7 days without notice.

  Business Response

  Date: 08/26/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

  Customer Answer

  Date: 09/01/2022

  They never contacted me in the 48 hours which they claimed they would.  
  

   

  Complaint: 17763326
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

  Business Response

  Date: 09/07/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

  Customer Answer

  Date: 09/07/2022

   
  Complaint: 17763326
  
  I am rejecting this response because: Allstate still has not provided me with any equitable resolution.  
  
  Sincerely,
  
  *****************

  Business Response

  Date: 09/12/2022

  Thank you for forwarding ************ rebuttal to us for review. At this point we have addressed all concerns presented to us, unless he has additional or new information to share this will be our final response regarding this matter. Any new or additional information should be provided by the complainant to the Allstate Representative that contacted them regarding their concerns.

  Customer Answer

  Date: 09/12/2022

  Complaint: 17763326
  
  I am rejecting this response because: 

  Based on Allstates said final response received 09/12/22 theyve claimed they have addressed all concerns presented.  Im rejecting this response by Allstate,because this was not an issue of matter of concern but was an issue of malice intending to defraud me by canceling my signed contract so they could rewrite it at a higher premium, which they did. 

  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I experienced an issue with a refurbished laptop insured by SquareTrade that required me to send it in. I was told by the representative over the phone before doing so that it would either be repaired or replaced. Eventually I received an update that neither of these things were possible and that I would be refunded (I was not even offered the option to take back the malfunctioning computer). This secret third option excluded the tax, $213.56 that was paid to purchase this item. I complained, given that I was not even told this "refund" was a possibility before sending the item in, and eventually an alleged supervisor told me that an exception would be made and I would be sent an additional check for this amount. The check never arrived. I am still hoping to resolve this issue by being paid the money I feel I was tricked out of, then promised, and still never received. If it's possible I would also appreciate additional compensation of some sort for the huge amount of time I've wasted dealing with this situation, although I am aware that is a long shot.Details:Item: "Razer Blade 15 Advanced Gaming Laptop OLED 4K Touch 60Hz GeForce RTX **** Black" purchased on **** Purchase date: March 11th, 2022 (purchased as a gift for me if that's relevant)Cost: $2,247.99 (now reimbursed) before tax, $213.56 tax, $2,461.55 total Original Order Number: ************ AllState Claim ID: ************ I can look into more details if anything comes of this.Other Notes:I recorded my conversation with the supervisor who agreed to pay the remaining money. Their end is garbled, perhaps intentionally, but could be useful. I won't include that yet unless requested.Please let me know if there's any chance of resolving this and what else might be needed from me. Thanks!

  Business Response

  Date: 08/26/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a not at fault claim on 5/26/22, my car was parked and was hit by an uninsured driver. I took my vehicle to be repaired at a repair shop in Allstate's network on 6/24/22. I was told by the shop that my vehicle repairs should be done around 7/19/22. On 6/30/22 I was informed that my completion date was pushed back until 7/21/22. I got 3 confirmations that my vehicle was on track to be completed on 7/21/22. On 7/16/22 I received notice that my completion date was pushed backed again until 8/4/22. This has be ongoing since, every time I near my completion date it changes. I've been paying out of pocket for my rental car since 7/23/22. I've contacted my insurance company to ask for an extension on my rental and was told that they were unable to extended it. I've ask what could be added to my policy to prevent this from happening in the future and was disconnected. No one called back. So now, I'm not out of over $1,000.00 in out of pocket expenses for the rental (not to mention I still have a $250.00 deductible). I no longer have a completed by date. The last date I was given was 8/26/22 and that was cancelled. I was told by Allstate that there is nothing that they can do about this. I feel like I did everything right but still ended up screwed. 1. Purchased insurance. 2. Drove safely. 3. Made every payment on time. 4. Reported the accident the same day it occurred. 5. Submitted all the information I was able to find on the uninsured driver. I understand that parts were on back order but this is extreme.

  Business Response

  Date: 08/26/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. Allstate Customer Advocate

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a contract with consumer cellular of which, the above named company handles their warranty services.My warranty number is 1564277,of which I'am to use for getting a phone replaced. I'am paying each month for the service,but the above refused to help.After telling them I have / had NO access to my email account,thus at this time I have NO phone. If a person has no such access,they shopuld assist over the phone.For the price their charging for their warranty service.

  Business Response

  Date: 09/01/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.  

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a home/auto policy with Allstate (AS). I was at fault in an accident in January 2022 while giving an Uber ride which I do to supplement my income. It was a minor accident but the car needed expensive body repair. I did have a "rideshare endorsement" which allows me to use my vehicle for Uber. I wasn't really aware what this entailed. I believed Allstate would cover any Uber wrecks. The adjuster at Allstate was also confused, as was the Progressive (PG) adjuster which is Uber's insurance. Claims of this kind are very rare as both adjusters explained to me.Finally, it was explained Progressive would pay with a **** deductible and Allstate would cover the difference between that and my policy. They cut me a check pretty fast which I was grateful for. AS also sent the authorization for rental car to Enterprise (EP).Everything was fine until 30 days ran up and still no parts for the car. EP called me and said AS hadn't extended the car yet but they would if the car was still in the shop... so just keep it for now. About a week later, AS contacted EP and said no extension for the car which had already extended beyond the ****************************** and said I have to pay for every day over 30 (which I did). This because AS only authorized 30 days. Upset at this, I contacted the adjuster who said then that no, I am not authorized ANY rental reimbursement (which I have had on my policy since inception.)I have taken several screenshots here logged into my online account where the claim is still open and the transportation expense of "$30/day, 30-day limit" is still listed. Even to this day! I told *************************** (my local agent) she and several of her agents have told me that she would look into it and get back to me. I never heard from her about the situation again. Meanwhile, EP has decided since AS will not pay the bill, they'll send it to me. They want me to pay for the initial 30 days that AS authorized (over $1000). Why?

  Business Response

  Date: 08/26/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint is on Deceptive Practices that affect my current Auto Insurance Policy. On 04/24/2018 an accident occurred in ****************, **. My Vehicle has never left the ******************* and has not been ever in ********. This All State Agency placed the Accident on my record which comes out in my policy and affects my history. I made several attempts to resolve the issue and All State refuses to remove it from my policy. The Claim number is ********** GSP. The Claim was handled by *********************** ***************)The Vehicle that was on the accident has a Vin# ***************** , 2013 *** 328i, License Plate ******. My Vehicle is Vin# *****************, 2013 *** 320xi, License Plate ****** As you can see the vehicle is a different model, and the last three numbers of the vin numbers do not match. I want this claim and accident removed from my record

  Business Response

  Date: 08/26/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17760264
  
  I am rejecting this response because:

  They are unable to remove the accident that is attached to my vehicle , this action greatly affects my insurance rates and quotes when vin number is used for the vehicle.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/02/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started with Allstate insurance on 3/30/22 and it was set to go through 9/30/22. On 8/4/22 I made a payment and then again on 8/19/22. When I made the payment on 8/19 I noticed it said my policy was cancelled on 8/4. I never received an email, phone call, or mail stating my policy would be cancelled. When I made the payment on 8/4, even the app didnt say pending cancellation or anything. On 8/19 I was told that in ***** hours my policy would be reinstated after the bill had processed. On 8/21 the bill was processed but policy still terminated. I spoke to another agent who told me I had to call a number and ask for a supervisor. I called that number and was told that it takes 24 hours for a supervisor. On 8/23 I waited 48 hours and called to talk to a supervisor. I was transferred to multiple departments as nobody knew how to help me. End result was that even though my bill was caught up because Im not a member for 10 years I couldnt reinstate my policy and would need to purchase a new policy. Yet my policy was caught up through September. I want them to either reinstate my policy or refund my last month. It was a complete run around show and false information the whole time. And yet never once was I able to speak to a supervisor!!!

  Business Response

  Date: 08/26/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our home insurance company is Allstate (***************, **). On April 26, 2022, our community in **********, **, experienced a severe hail and wind storm. We live in a very small cul-de-sac of 11 homes. Three homes had their roofs redone only days before the storm. Of the 8 remaining who submitted claims for damage to their shingles from hail, 7 were approved for full coverage (none of these were insured by Allstate!) Allstate repeatedly denied our claim, saying that the photos showed only blistering from age. Our townhome actually shares a roof with two of the homes that have been fully approved by their insurance company for their claims. We request that Allstate fully pay for our roof. Our claim number is **********, and there should be substantial photo evidence attached to the claim, as well as the bill from the roofing company. I attached only one sample of photos.

  Business Response

  Date: 08/26/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

  Customer Answer

  Date: 08/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid our premium on line and Allstate told us that we could without penalty. After we paid we got another bill penalizing us approx $25 for paying online and early. We could never resolve this with the company so for principle wa changed insurance... their service through the whole ordeal was horrible.

  Business Response

  Date: 08/25/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.