Business Profile

Roadside Assistance

Allstate Motor Club, Inc.

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Complaints

This profile includes complaints for Allstate Motor Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

135 total complaints in the last 3 years.
43 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We pay for roadside service. We we stuck on Interstate 65 for 14 hours. I talked to 3 different people and never got service. I finally found my own provider and now they wont reimburse me for services the supposedly offet
Business Response
Date: 07/07/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Initial Complaint
Date:06/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On march 9 I requested a tow truck from All state roadside assistance But.The wait time was way too long for my schedule So I immediately canceled not once but twice to make sure that they understood. I wanted to make sure that I received my money back. They assured me that it would be canceled and I would be refunded my fee. which was around $90. However, not only was I not refunded for my fee. They also picked up my vehicle. When I was not there and Drop it off at a location where I was also not there. The tower driver place the vehicle where Partly blocking a driveway. And California hobby patrol towed My vehicle immediately. So I had to go pay the tow yard $620 To get it out of the tow yard. I spoke with several roadside assistance employees And they all promised me that they would take care of it. But no one Has contacted me or rectify the situation. So I am asking for help. I want the $86.26 that I paid for refunded refunded as well as the $620.I paid the tow yard Due to their negligence and mistake.
Business Response
Date: 06/23/2025
Thank you for
forwarding this concern to our office. Allstate has established a process
for consumers to report issues or complaints by visiting Allstate.com where you
can chat or email with us. You may also call 1-800-Allstate for additional
assistance. We are happy to address the concerns upon receipt of request
directly from the consumer.
Customer Answer
Date: 06/26/2025

Complaint: 23494506

I am rejecting this response because:

Since. Arch 9 i have reported to 1800 alstate ,the website and email. I have filed a complaint with Crystal from customer service department. I've been promised that it would be handled over and over again ,however nothing has been done not even a response. That's why I need to reach somebody on the higher up level such as a supervisor or corporate manager. I know it was a mistake made due to there negligence because I have message from there company telling me that they see i canceled not only once but twice. And for some reason my vehicle was still towed ev3n tho I was not there.not for the pickup or drop of.fand it was dropped off locking a drivway.so it was towed.

Sincerely,

Freddie Lopez
Business Response
Date: 06/27/2025
Allstate will not respond on third party sites to ensure
the confidentially of consumer information. We are committed to resolving
concerns brought to our attention through internal company
channels. Consumers may reach us by chat, email or phone using the contact
information previously provided.
Initial Complaint
Date:06/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Missouri auto policy (# *** 729 285) includes Allstates Drivewise telematics program. When I enrolled (6-1-2023) Allstate promised a 10 % Enrollment Reward after the first trip, and semi-annual Performance Rewards for safe driving.From Jun 2024Mar 2025 I logged 200 + daytime trips, no speeding citations, and no hard-/extreme-braking credited to me; the few speed flags were re-tagged passenger. All premiums are prepaid through Dec 2025.On 5-28-2025 Allstate e-mailed that my Mar 2025 Performance Reward was denied because my score was too high, yet refused to reveal any thresholdcontrary to 3.4 of the Drivewise Agreement, which says participants may view the data used to compute rewards.Timeline (CDT): 5-28-25 ticket INC23528559 opened ? 5-30-25 I request metrics (no reply 2 days) ? 6-02-25 Allstate answers but still withholds data ? 6-09-25 I ask again; still unanswered 6-12-25.Each reply violated Allstates 24-hour support pledge and ******** 20 CSR ***** (10-day response rule).Because Allstate will neither credit the March reward nor disclose the metrics, all future rewards are blocked $440 000 in lifetime value.Attachments: Drivewise T&C excerpt (reward + transparency clauses), e-mail chain, premium receipts, Drivewise screenshots.Allstates Corporate Customer Advocacy director later asserted I had already received credits, yet my records show only the standard participation discountnot the promised Performance Reward. This conflicting information, combined with the refusal to share scoring thresholds, suggests a systemic issue that could affect other Missouri drivers.Repeated calls and e-mails have produced no solution. I ask BBB to secure the missing reward, full metric transparency, and written assurance of no retaliation (non-renewal or surcharge). reward and written disclosure of the scoring criteria so I can continue Drivewise without unfair penalties.
Business Response
Date: 06/16/2025
Thank you for forwarding this concern to our
office. Allstate has established a process for consumers to report issues
or complaints by visiting Allstate.com where you can chat or email with
us. You may also call 1-800-Allstate for additional assistance. We
are happy to address the concerns upon receipt of request directly from the
consumer.
Customer Answer
Date: 06/18/2025

Complaint: 23463600

I reject the business’ response for four reasons:
No substantive answer to the dispute.
My complaint identified — and documented with attachments — three specific issues:
Non-payment of the March 2025 Drivewise Performance Reward despite full compliance.
Refusal to disclose the scoring thresholds used to deny that reward, contrary to § 3.4 of the Drivewise Customer Agreement.
Repeated violations of Allstate’s own 24-hour response pledge and Missouri’s 10-day reply rule (20 CSR 100-8).
The company’s reply merely restates generic contact options (“visit Allstate.com or call 1-800-ALLSTATE”) and does not address, explain, or remedy any of the issues raised.
I have already followed every contact channel they mention.
I opened and escalated ticket INC23528559, e-mailed Customer Technology Support (CTS026), Corporate Customer Advocacy, [email protected], the Audit Committee, and even the Board’s [email protected] address. I also called 1-800-ALLSTATE. These steps produced either form letters or multi-day delays—never the requested reward payment or metric disclosure.
Redirecting me back to the same dead-end channels is not a resolution.
A fair resolution requires concrete action (payment of the reward or full disclosure of the Drivewise algorithm), not another referral to the same phone number and chat bot. The response fails BBB’s standard for “making a good-faith effort to resolve consumer concerns.”
Ongoing regulatory review underscores the seriousness.
My complaint is now docketed with the Missouri Department of Commerce & Insurance (DCI #469709). Allstate’s one-sentence BBB reply ignores that investigation and my certified Demand Letter with a 14-day cure period ending 27 June 2025.

What will resolve the complaint:
Either: Pay the withheld March 2025 Performance Reward and provide a written, itemised driving-score breakdown for 6/2024–6/2025;
Or: Publicly disclose the complete Drivewise scoring algorithm and apply retroactive credit.
Until Allstate offers one of these concrete remedies, the matter remains unresolved.
I respectfully ask BBB to keep this case open and unresolved and to seek a substantive response from Allstate that directly addresses the issues and documentation already provided.
— Matthew Hill
2127 N Fremont Ave, Springfield MO 65803
[email protected] • 417-555-1234
Business Response
Date: 06/23/2025
Allstate will not respond on third party sites to ensure
the confidentially of consumer information. We are committed to resolving
concerns brought to our attention through internal company
channels. Consumers may reach us by chat, email or phone using the contact
information previously provided.
Initial Complaint
Date:06/04/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint against Allstate Motor Insurance. One of their insured drivers was involved in an accident that resulted in my vehicle being totaled. Despite clear evidence, Allstate has denied my claim and their customer is refusing to accept fault.I would appreciate your assistance in addressing this matter and helping me receive fair compensation.
Business Response
Date: 06/05/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer Answer
Date: 06/05/2025

Complaint: 23416578

I am rejecting this response because:
As my claim was unfairly denied. I am seeking a proper review and resolution.

Sincerely,

***** *******
Business Response
Date: 06/06/2025
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Customer Answer
Date: 06/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:05/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Between February 46, 2025, my vehicle was serviced by a mechanic, resolving all known issues except a pre-existing oil cooler problem. On February 18, 2025, at approximately 10:08 p.m., I was involved in an accident. I have video evidence clearly showing the other driver was at fault.I promptly contacted my insurance provider and then Allstate, the insurer of the at-fault driver. After reviewing the video and completing their investigation, Allstate confirmed I was not at fault. My vehicle was sent to ***** Grabkes Body Shopan Allstate-recommended facilityfor front-end repairs, which took place from March 17 to March 21, 2025. Allstate covered the cosmetic repair costs.However, on March 22just one day after retrieving the carit began showing an EBCM (Electronic Brake Control Module) error. This component is located behind the front bumper on the drivers side, the point of impact in the accident. On March 26, I returned the vehicle to my original mechanic, where repairs were completed by April 3 at $2,749.56 out of pocket. On April 21, the ignition was replaced, costing an additional $174.51.***** from Allstate acknowledged that the issues were likely accident-related and said she would escalate the matter to her supervisor for reimbursement. That was my last communication with *****. Despite repeated follow-up attempts via phone, text, and email, I have received no response. My calls now go to voicemail.The vehicle is again in the shop due to ongoing accident-related issues. I am without transportation and have incurred several thousand dollars in out-of-pocket expenses. I believe Allstates lack of response constitutes bad-faith handling of a legitimate claim.Points of Contact:*****: ************ ** Le (The last agent I had contact with): *******************-************ I am requesting reimbursement, communication, and a formal resolution.
Business Response
Date: 06/02/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer Answer
Date: 06/03/2025

Complaint: 23397270

I am rejecting this response because: It is a generic, automated response. I would also like to formally dispute a denial of compensation I received from the insurance company regarding damage to my vehicle following the accident on February 18, 2025.

In the denial letter, the insurer stated that the parts we requested reimbursement for are routine maintenance, specifically, the oil cooler, timing cover gasket, purge valve, ignition coil, oil pan gasket, and valve cover. However, this assessment is inaccurate and does not reflect the facts of my vehicles service history or the nature and location of the damage.

On February 4, 2025, before the accident, my vehicle underwent service that included replacement of the oil pan gasket, intake and valve cover, and oil lines. At that time, the oil cooler was also identified as likely needing future replacement. These items were addressed before the collision and are not part of my reimbursement request, nor were they damaged in the accident. They are irrelevant to the claim at hand.

Following the accident, on March 26, I brought my vehicle to a mechanic, who performed repairs that included replacement of the purge valve, timing cover gasket, and transmission cooler lines. Most components are located at the front right side of a 2015 ************** exact area where the impact occurred. Specifically:
-The timing cover gasket is located where the timing cover meets the engine block.
-The transmission cooler lines are also situated in the front-right area of the vehicle.

These components were not reported as problematic during the February 4 service, but became issues only after the accident occurred on February 18.

In light of the above, I am formally requesting reimbursement for the cost of parts and labor related to the timing cover gasket and transmission cooler lines. These repairs are directly attributable to the collision and should be covered. I appreciate your attention to this matter and look forward to a fair resolution.

Sincerely,

*** *****
Business Response
Date: 06/04/2025
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Initial Complaint
Date:05/16/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Apparently, ******* has connected me with Allstate roadside assistance which I believe is the Allstate motor club membership. I got a notification from ******* stating the privacy policy changes. After the reading the letter I decided to seek out a way to cancel this membership that I never signed up for. Ive contacted ******* Allstate the motor club and I keep getting transferred and placed on hold for 30 minutes at a time. Somehow my personal information is out there without my permission.
Business Response
Date: 05/19/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer Answer
Date: 05/19/2025

Complaint: 23338746

I am rejecting this response because: Allstate was one of three companies I talked with and was going to be transferred a third time to get my name off a list. I spent 40 minutes in all and felt that it was a scam and told Allstate that in my conversation.

Sincerely,

******** *****
Business Response
Date: 05/20/2025
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Customer Answer
Date: 05/20/2025

Complaint: 23338746

I am rejecting this response because:
Ive already contacted Allstate regarding this complaint. BBB is here for scams and to educate the public on such matters. My request, to have Allstate remove me from a list where I was a customer of ******* to hire a third party is a scam. I jumped through hoops to resolve this by talking with three different companies, only to be placed on hold for 10+ minutes each time and transferred to another line only to continue being placed on hold. Kindly, remove my name and provide written notice as proof. Or have your *************** contact me.

Sincerely,

******** *****
Initial Complaint
Date:05/15/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a roadside assistance plan last summer. I submitted my first claim regarding car rental reimbursement which was denied. Most recently, I had a belt to break in my left front tire which had to be replaced, after I was able to make it home from ******** roughly about sixty miles driving very slow with my emergency flashers on. I submitted the receipt. I was asked to submit an invoice, which the manager of the company said he does not provide, and gave me his business card instead. After all of these items were resubmitted as I was advised to do. I received an email stating that my claim for reimbursement was denied. If the service was not covered, I should have been told that with their first response to my submission. Now I feel like I was taken advantage of with my purchase of this plan; because this is my second request for reimbursement and was not accommodated.
Business Response
Date: 05/16/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer Answer
Date: 05/17/2025

Complaint: 23331598

I am rejecting this response because: I contacted the company on both occasions. I was told to submit information concerning my claim(s) in writing; and also providing membership; copy of receipts; and/or invoices.
They responded to me that my requests for reimbursement were denied because they were not covered.
My issue with the second request is that they sent me an email requiring an Invoice, which I could not provide
because the business owner said he does not provide invoices - only receipts and in turn gave me his
Business Card to provide to Allstate.

I spoke with one of the **************** Representatives, who instructed me to resubmit my request for
reimbursement. So I did just that and once again it was denied stating that it the service I paid for, was not
covered. So now I am thoroughly confused. If it was not covered, why would I need to provide an Invoice
for a Tire Replacement.
replacement service.
Sincerely,

******** ******
Business Response
Date: 05/19/2025
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Initial Complaint
Date:05/10/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Allstate employee went and gave out my personal mobile phone number to the third-party company by the name of *** and they asked the company to call me and violate my right and asking me for my date of birth and who do I work for how much money I make I did not give him permission to do so.
Business Response
Date: 05/12/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Initial Complaint
Date:04/30/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Allstate agent left and i was transferred to an agent over an hour away from me. i have called 4 times requesting a change to a local agent and keep getting denied with no explanation. i am the customer and should have a say in who i want as an agent. i didn't even know my agent left until i got a renewal from someone i never heard of. i never received any letter stating i was getting a new agent.
Business Response
Date: 05/01/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Initial Complaint
Date:04/27/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Allstate roadside assistance advertisers free five tows a year when I tried to use their service. After I pay for a membership they denied me services and charged me $159 for the service after I was already a member and pay for their membership. This is false advertisement and breach of contract.
Business Response
Date: 04/29/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

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Allstate Motor Club, Inc. is NOT a BBB Accredited Business.