Business Profile

Roadside Assistance

Allstate Motor Club, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Allstate Motor Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

135 total complaints in the last 3 years.
43 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/24/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was double billed for roadside assistance service. I have been trying to get a refund for the additional amount billed since April 2024. I was charged $144 on 3/21/24 and $124 on 4/10/24. I have spoken with service representatives numerous times from early April through today, 7/24/24. I have provided them with documentation from my credit card account by email and postal service.
Business Response
Date: 07/25/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Initial Complaint
Date:07/23/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12 months ago, someone associated with Allstate opened an account in my name for Allstate Roadside Assistance. I had no knowledge of this account. They started charging me on a credit card that I use often. When I learned of the fraudulent charges, they refused to refund them.
Business Response
Date: 07/24/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern. We ask that the response is not rejected until the complainant has been contacted by an Allstate Customer Advocate.
Customer Answer
Date: 07/27/2024

Complaint: 22030331

I am rejecting this response because:
Allstate stated they would contact me within 48 hours to discuss the complaint. **************************************************** They have not called, emailed, paper mailed, or contacted me in any way. It appears they have no interest in explaining the fraudulent account opened in my name.

Sincerely,

*******************************
Business Response
Date: 10/03/2024
Please see below . I have included the timeline of the BBB response that our business handled.

                     July 24, 2024: We received the BBB complaint.
                     July 29, 2024: First BBB rejection received.
                     July 30, 2024: Customer was contacted on two attempts he did not answer. We left a voicemail sharing our contact information and advised the customer to contact us. A response to the ******************** was provided via CRMS and an email stating that it was addressed.
                     August 9, 2024: Second BBB rejection received.
                     August 12, 2024: Customer was contacted, he did not respond. We left a voicemail sharing our contact information and advised customer to contact us. A response to the ******************** was provided via CRMS and an email stating that it was addressed.

Please let me know if you need any additional information.

Thank you,
*****

***** *********
Consumer Planning & Execution Lead Consultant

Allstate
************************* Northbrook, ***60062
M: ************

*****************************************************************************************************************************************************************************************************************************************************************************************

Customer Answer
Date: 10/03/2024

Complaint: 22030331

I am rejecting this response because:it is a lie. Allstate says I did not respond to them. This is not true. I called them multiple times. I spent a lot of time on phone talking to them. They refused to explain to me how I was wrongly signed up for their product. They refused to offer a refund for these unapproved charges. They still refuse to take responsibility for these fraudulent charges. They continue to lie on BBB regarding my handling of this complaint. Their behavior is despicable and shameful.

Sincerely,

******* ********
Business Response
Date: 11/25/2024
Hello:
Please see the timeline of our responses for ******* ********: CRMS case # ******-9645Q5B9
                         July 24, 2024: We received the BBB complaint.
                         July 29, 2024: First BBB rejection received.
                         July 30, 2024: Customer was contacted on two attempts he did not answer. We left a voicemail sharing our contact information and advised the customer to contact us. A response to the ******************** was provided via CRMS and an email stating that it was addressed.
                         August 9, 2024: Second BBB rejection received.
                         August 12, 2024: Customer was contacted, he did not respond. We left a voicemail sharing our contact information and advised customer to contact us. A response to the ******************** was provided via CRMS and an email stating that it was addressed.
                             October ******:   Email   BBB REJECTION 10/07/2024
                             October ****** :   Email   First reply to BBB rejection 10/07/2024.
                             October 8, 2024:   We called ******* ******** and sent him an email. We uploaded our response via ****. He replied via email stating that he was satisfied with the resolution and that he would reach out to the BBB once he received the check.
                          October 11, 2024: Accommodation sent to customer $123.03 Check ************
Please let me know if additional information is needed.
Thank you,
*****
Customer Answer
Date: 11/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Allstate issued a full refund and I appreciate their efforts to resolve this case. If anyone else experiences something similar, then I suggest calling numerous times to find a helpful person. They apparently do exist.
Thank you!

******* ********
Initial Complaint
Date:05/27/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AARP Roadside Assistance from Allstate sent me offer letters dated 3/18/24 and 4/18/24 to upgrade to the Elite plan on my next renewal date for "only $124.00." On 4/3/24 I called the number provided in the offer letter to accept. On 5/21/24 my **** on file (4260) was charged $164. Spoke with ****** who explained the extra $40 covered 2 additional household members. I requested to speak to a supervisor. No one called back. Made three additional calls on 5/22/24, and eventually spoke with ******. First, I was charged $164 because they never switched me to the other plan. She acknowledged that managers are aware of the problem with the offer letters. The offer letters are misleading, because they charge additional fees for each individual above 2 on the plan. There was no indication of this on either offer letter. Eventually she offered me a discount of 35% off the $172 for the Elite plan which brought it below the $124 that was advertised. I accepted, but instead of a refund to the **** card they had already charged, they charged a card I had removed from my account 1.5 years ago (**** 7994) the full $172, while refunding $164 charged to **** 4260. So the issue is, I did not receive the discount on the Elite plan AND they placed a charge I did not authorize on a card I did not authorize them to use.
Business Response
Date: 05/29/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 06/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:05/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CALLED AAA ROADSIDE TO JUMP START MY 2019 LEXUS 350 They jump started the vehicle backwards and destroyed my battery while causing electrical malfunction. I had to call JM Lexus **************** Rod ******* Fl ***** to come they provided a battery which was also damaged due to backward wiring performed with AAA Allstate. I had to tow the vehicle to JM Lexus where they performed diagnostics and replaced fuseable Link now I am waiting to get my vehicle and they AAA is making it difficult to pay JM Lexus $2780.44 plus $236.83 for JM Lexus Roadside Now I have to pay JM Lexus $3,017.27 when this was their fault ******************* Damage Mediator Allstate Roadside PH: *************** ******************************** CASE NO ******** Contact *********************** **************
Business Response
Date: 05/29/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Initial Complaint
Date:05/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5/11/24 Broke down in the mountains with little reception. Allstate couldnt find my policy nor roadside assistance coverage. They left me stranded with no help or tow service.Some reps found the policy but no tow service added. I even asked if I can add towing to my policy and rep said he didnt have access. They even did a data breach & provided someone elses account information.5/13/24 Two Allstate Reps confirmed my coverage + roadside coverage.Allstate has caused me great stress & suffering. It was hot outside-sunburned & not feeling well. I was running out of ************ supplies. I spent at least 3 hrs on the phone trying to get through to them. Waited over 8 hours until I found a towing company who was willing to come out. Paid $600 for towing. I want to be reimbursed for all the unnecessary drama that I had to go through including tow expenses. Policy id# ******************************** # *********
Business Response
Date: 05/16/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 05/18/2024

Complaint: 21705361

I am rejecting this response because:they never called me. They think they cant be held accountable cause theyre corporate.

Sincerely,

*************************
Business Response
Date: 05/21/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 05/21/2024

Complaint: 21705361

I am rejecting this response because: Allstate never contacted me. I tried to call them numerous times and theres no way to get through to someone other than customer service.

Sincerely,

*************************
Business Response
Date: 05/21/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 05/22/2024

Complaint: 21705361

I am rejecting this response because: Allstate customer service called me to confirm that I also get tow coverage under my parents account as we share the same home address (something I was unaware of).
Allstate left me stranded in the mountains cause they couldnt find my policy or tow coverage. Now that Im home safe, theyre saying I have double towing coverage?!
This makes the situation even worse. They expect me to just submit a quick reimbursement claim. How convenient for them.
Keep in mind I barely had internet connection for me to ****** a towing company.

Sincerely,

*************************
Business Response
Date: 05/24/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 05/25/2024

Complaint: 21705361

I am rejecting this response because: On 5/22/2024 ******* from Allstate called saying I can submit a reimbursement request for my secondary membership. I went ahead and submitted it. They came back saying theyre denying it. All memberships share the *** of one time reimbursement of $150. I also asked: what can I do different if my car ever breaks down again & I need a tow. She said theres nothing I should do different: just call Allstate.
ummm.why was I left stranded in the mountains by Allstate 2 weeks ago??!!! Why isnt Allstate offering to pay for all the unnecessary stress and suffering they caused, because they screwed up?!
Breach of contract lawsuit seems to be inevitable in this case. Allstate you will be held responsible for dropping the ball on me.

Sincerely,

*************************
Business Response
Date: 05/28/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Initial Complaint
Date:05/10/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Allstate sent us myself and my wife *********************** a letter "Use Of Crdeit Information Disclosure Control number *************** " saying ALLSTATE will obtain and use crdeit information on me /wife and son as part of insurance crdeit scoring proocess. We and my insurance agent have not requested any quote for vihicle or homoeowner insurance during last 12 months . We do not understnd why ALLSTATE obtaing our crdeit record ? This is an invasion of our privacy . We want ALLSTATE stop this immediately and remove our names from its data base because we will never want to do any busniess with ALLSTATE.
Business Response
Date: 05/16/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 05/18/2024

Complaint: 21694961

I am rejecting this response because: Allstate has not provided a spcific replay to adderess our concerns for invation of our privacy . They contacted me 4 days agao and said they will provide thier response in writing to me but as of today May 18 , 2024 no official response . Therefore my compalin remains .

Sincerely,

*****************************
Business Response
Date: 05/22/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 05/22/2024

Complaint: 21694961

I am rejecting this response because: Allstate again contacted me saying they are investigating but I have not recvied any official response in writing from them.

Sincerely,

*****************************
Business Response
Date: 05/28/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 05/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:04/30/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We recently called to tow a vehicle. in the past we were always told $250.00 or up to $100.00 as have had cars towed in the past year. We called and it was 110 miles so were aware we would have to pay a difference. When the tow driver arrived we were told we would have to pay an additional $195.00 which my husband had no choice but to pay it as needed to get the vehicle home. When i called they told us that typically covers ****** miles but then were told there was another policy that would have covered it that we were never offered. So in total it cost $450 to tow a vehicle 110 miles as only 10 miles over the 100. we would like a refund in the amount of $195 as were told this case would be escalated as called as the vehicle was being towed and never received a phone call. I explained we needed a call not an e-mail as my husband was in the other vehicle to meet the driver when he got to our home.
Business Response
Date: 05/02/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 05/06/2024

Complaint: 21645451

I am rejecting this response because: They called us and first of all left a message. The person spoke so fast and was not understandable. All they said is that they are sending out the form that states the benefits and if not happy can e-mail. WE need to speak to a person. The tow truck driver told us that Allstate told him how much to charge. Previously it was between allstate and us. Again we were under the impression that we had up to a 100 miles for a free tow and only went over by 11 miles. WE have been faithful customers since ************************************* that period. last year we used one tow previously in the last few years, two tows last year and only one tow this year. the one we paid was over 100 and only charged 70. we pay monthly and faithfully. you have disappointed us and are not happy at all. we were never offered free towing or obviously would have accepted it. Credit cards let us know when there is a change or we can update not Allstate.

Sincerely,

********************* Kaleda
************
Business Response
Date: 05/17/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 05/20/2024

Complaint: 21645451

I am rejecting this response because: i have not talked to a person they keep leaving messages. i called them in response to their messages, and asked them to talk to a supervisor and they asked me if it was in regards to the complaint i said yes and asked to have a call back and never got a call as asked them to call me instead of my husband. The only thing they did was send us the membership packet.

Sincerely,

*****************************
Business Response
Date: 05/21/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Initial Complaint
Date:04/16/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for Allstate, but never received all the documents needed to finish the process. I called on Tuesday 4/9 to cancel my insurance because I sold my car. I was on the phone for 30 minutes because they were unable to cancel my policy since it never went through. I finally got transferred to ***** who said he cancelled my insurance and would email me the information and I'd receive a refund. I am not getting bills for insurance and I will try to call again today. I have now called twice and spent 30 minutes on the phone to cancel insurance for a car that I no longer have that I am still being billed for.
Business Response
Date: 04/19/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Initial Complaint
Date:03/12/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I enrolled in their Roadside Assistance program. Then attempted to use the benefits. I was instructed there was a 72hr waiting period to use benefits. No where does it disclose that information. I ran thru application process 3 times to be sure. When I requested to cancel, which was my right, they offered me discounted service for that day. It reeks of deceptive practices. You can use services as a guest, but they prompt you to sign up for membership, then dont let you use benefits from paid for membership. So you wind up paying for more than if you had just used guest services. Membership was $89 + towing $174. I got my vehicle towed by local company for $75.
Business Response
Date: 03/13/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 03/13/2024

Complaint: 21420698

I am rejecting this response because: my concern is not only my refund, but their deceitful practice of not disclosing 72 hour delay for using benefits! Future customers will also fall prey just as I did. Them contacting me doesnt resolve how they dont disclose this delay in using benefits.

Sincerely,

***********************
Business Response
Date: 03/13/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Initial Complaint
Date:03/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 2/1/2024 i enrolled in a roadside plan with AllState Roadside Service and was billed *****. My card was charged and i have not been able to used the service
Business Response
Date: 03/06/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.

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Allstate Motor Club, Inc. is NOT a BBB Accredited Business.