Reviews
This profile includes reviews for Empire Today, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,159 Customer Reviews
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Review fromJanie S
Date: 01/17/2023
1 starJanie S
Date: 01/17/2023
My carpet has 10" waves. Worst purchase I have ever made. The Carpet they took up down 25 years was a plush with not 1 wrinkle in it.All 3 bedrooms must be restricted. In my opinion don't use them period!
Empire Today, LLC
Date: 01/18/2023
*****, we're disappointed to hear about your experience. If you still require further assistance with anything else after speaking with our customer service team, please email us at ********************************************************************.Review fromSandra B
Date: 01/16/2023
1 starSandra B
Date: 01/16/2023
Empire today, is not very good they sent out guys that could not speak English. Also your floor must be perfect underneath your other tiles or they will not do it. I heard more what they want do than what they can do. I am sorry but I am not please at all.Empire Today, LLC
Date: 01/18/2023
******, we strive for 100% satisfaction, and we regret to find out that this was not the case. We've located your account, and we'll follow up with you soon.Review fromWook K
Date: 01/15/2023
1 starWook K
Date: 01/15/2023
WARNING, DO NOT USE Empire Carpet/Empire Today for carpet or floor installation. Worst customer service ever. Install was a nightmare. Bought carpet and installation with Empire for family room, stairs, upstairs loft. Salesman never bothered to tell us that the carpet he sold us was different thickness than bedrooms, and there was padding thickness to consider as well, which he didnt tell us about. Being rookie carpet buyers, we had no idea. Installation team tore out our old carpet then told us the thickness difference would leave a big gap between bedrooms and loft. We had to leave old padding in which Empire said voided our warranty. Theres still a gap, but not as bad as if we had installed the new padding. I figured company would reimburse us for the padding they never used/installed. Ive been leaving messages with customer service manager ********************* for past month, almost daily, and still no response. DO NOT USE THIS COMPANY, OR YOU WILL REGRET IT, LIKE I DO.Empire Today, LLC
Date: 01/16/2023
Wook, we want every customer to be satisfied, and we're not happy that you've had a negative experience. We've located your account information, and we'll contact you soon to discuss your concern.Review fromLezlie G
Date: 01/14/2023
1 starLezlie G
Date: 01/14/2023
STAY AWAY AND DO NOT DO BUSINESS WITH THIS COMPANY (********, ** area office), AT ANY COST!!! They promised install of both LVP and carpet, which were both postponed on the mornings they were scheduled, costing us a week of vacation time in a completely upturned home. When they finally started the install, it had to be postponed again because they wanted nearly $2K more because the salesperson failed to properly account for necessary materials and the carpet installer wanted $5K CASH before they would begin even though the entire purchase had been financed (a completely unethical shakedown after the sale). After fighting through that, we were advised by the installers that an extremely excessive amount of one type of trim and carpet were ordered (at our cost), but not enough of the necessary trim, so it would have to be ordered and installed later. After WEEKS of phone calls, text messages and attempts to contact the salesperson, her supervisor, or anyone to discuss the situation, we are repeatedly run around on the customer service line and are still trying to get not only our complaints addressed but our installation completed. And don't even think about going there in person - the address online/Google for this office, is VACANT, and when I asked customer service for a correct location I was told CUSTOMERS ARE NOT ABLE TO GO TO THE OFFICE, ALL INTERACTION IS DONE THROUGH THE NON-EXISTENT CUSTOMER SERVICE LINE. This is not only a very nefarious way to do business, but also a HUGE RED FLAG that they know their business practices are extremely questionable. We should have done our homework better, as they have COUNTLESS Better Business Bureau complaints for similar issues, and we are now left with no options except to go through the arduous task of litigation for remedy. DO YOURSELF A FAVOR AND RUN THE OTHER DIRECTION, AND TELL ANYONE CONSIDERING THEM TO DO THE SAME! *************************Empire Today, LLC
Date: 01/16/2023
******, we're sorry to hear that you had a negative experience with us. We would appreciate the chance to turn your experience around. We'll be in touch with you soon to discuss your concerns.Review fromCarol F.
Date: 01/12/2023
1 starCarol F.
Date: 01/12/2023
My floor is already separating and there are scratches in the center of my floor.Empire Today, LLC
Date: 01/13/2023
*****, we want to be able to address your concerns as quickly as possible. Please send your contact information to ******************************************************************** so we can contact you as soon as possible.Review fromDan H
Date: 01/12/2023
1 starDan H
Date: 01/12/2023
Constantly spammed by this company with no legitimate, functional unsubscribe links as per the *** guidelines.Empire Today, LLC
Date: 01/13/2023
***, we regret to hear about your experience. We've located your account, and we'll place you on the Do Not Contact list per your request.Review fromShaunte D
Date: 01/12/2023
1 starShaunte D
Date: 01/12/2023
One star is too much for this company and their unethical practices. The salesman that came to my home was thorough and professional but the body of people who weve had to deal with afterwards have been very discourteous and condescending. The men who installed the floor did not speak English which made initial communication very difficult. The workers thought they were done and had packed all of the tools and equipment only for me to tell them they missed an entire room. I didnt get any kind of care instructions or paperwork with my install other than the signed contract which was not helpful. The flooring was installed over unlevel laminate which has created lifting, cracking and separating. *** had to have them come out and replace it several times now and the problem still has not been corrected. I have special needs children and this installation is hazardous as they have injured themselves on this poorly installed floor. This is now creating a safety issue and I just want them to come and pick it up and be done dealing with this company altogether. I would never recommend this company, please use local companies that actually care about the work they do as well as the people.Empire Today, LLC
Date: 01/13/2023
*******, were disappointed to hear that youre going through this and would like to assist further. Please email your contact information to ******************************************************************** so we can look into this.Review fromGonzalo J.
Date: 01/11/2023
1 starGonzalo J.
Date: 01/11/2023
Dishonest company no help to the installers when his contractors don't pay for the work done pl don't make business whit themEmpire Today, LLC
Date: 01/11/2023
*******, we realize you're frustrated, and we'd like to know more. Please email us at ******************************************************************** with your contact information, and we'll contact you as soon as possible.Review fromWalter J
Date: 01/08/2023
5 starsWalter J
Date: 01/08/2023
A quote was scheduled quickly, sales person came on time, work began as scheduled, work was finished faster than anticipated, completed project looks great.Empire Today, LLC
Date: 01/09/2023
That's fantastic, ******! We're always excited to hear from our satisfied customers, and it's wonderful that you're proud of the new look of your home! Please let us know if there is anything else we can do for you; we are more than happy to help!Review fromTia J
Date: 01/08/2023
1 starTia J
Date: 01/08/2023
To get a quote was easy but the installation keeps getting canceled by the installer after having paid a deposit that cannot be refunded at this point. Poor customer service and I will never recommend this company.Empire Today, LLC
Date: 01/09/2023
***, thank you for bringing this situation to our attention. We regret the delay in your installation, and we realize that this is a frustrating situation. We understand that we have rescheduled your installation, and we will be following up with you to make sure that everything gets completed to your satisfaction.
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