Complaints
This profile includes complaints for The Inland Real Estate Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 41 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Lotus at River Walk Apartments at *************************************************************** has been negligent in properly repairing A/C and water heater issues even after several leaks. My daughter's apartment now has mold and the moisture readings are high per EPA guidelines necessitating mitigation and clean up. The apartment manager, *******************************, says it isn't that bad and they are refusing to clean up the mold or provide an alternate apartment for health and safety reasons while they fix the issue and remove the mold. They are requiring the tenants to clean the mold. There are damages to clothing, shoes, and all personal affects. They have refused to provide a safe environment. I want to get released from the lease early. They will not respond except to be nasty and mean about everything. They are violating environmental and health recommendations. They do not repair things in a timely manner and that is what led to this mess.
Business Response
Date: 12/27/2022
Tell us why December 27,2022
Better Business Bureau of ******* & Northern ********, Inc.
330 *******************, Suite 3120
*******,******** 60611
RE: ***********************/Case Id # ********
To Whom It May Concern:
Inland Residential Real Estate Services LLC (Inland), a ******** limited liability company, is managing agent for the Landlord of Lotus at River Walk Apartments in ***************, *******. We are in receipt of your letter from December 12, 2022, regarding ***********************.
After reviewing ********************** complaint, we have spoken to our onsite team about the matter. Inland takes resident concerns very seriously, we received a work order for a water issue on December 11, 2022, and contacted a company to do testing and extract the water. The water heater and A/C unit have also since been repaired. We are currently awaiting the findings from the remediation company as to any further needed repairs, and we will address accordingly as needed.
We have also reviewed ********************* request and decided to allow early termination of the lease with no penalty. We believe this is a fair resolution to this matter. If there are any further questions or concerns regarding this matter, feel free to reach out to the onsite manager ******************************* at ************ or ****************************************************************
Best regards,
*******************************
*******************************
Area Property Manager
Inland Residential Real Estate Services, LLC
here...Customer Answer
Date: 02/14/2023
Complaint: 18561491
I am rejecting this response because:I want to reject the business' response because they have not fully addressed the issues that I have been trying to resolve with them. As I stated in my previous email, Inland Properties caused significant damage to tenant property which resulted in permanent loss and substantial disposal costs. In addition, Inland Properties tried to force the tenants into signing a lease termination agreement that was one-sided and unfair by putting all liability on the tenants and absolving the business from all liability before they would release the lease. This resulted in my filing a BBB complaint and only then did they release the tenants from the lease without the requirement to sign the unacceptable terms of the agreement. Furthermore, the business put statements in their lease termination agreement that we had jointly created the agreement yet they refused to consider my changes to the agreement and said their agreement was non-negotiable. They had statements in the agreement that implied that the tenants would have to make the residence ready for tenancy by 12/31/2022 which would have required mold mitigation that was not the tenants responsibility nor could it have been done in that short period of time. Their demand was impossible to meet and they took no responsibility for their own negligence. This was railroading and bullying for their own self interest. I have attached the claim for damages, a copy of Inland's non-negotiable lease termination agreeement, a highlighted copy of the said agreement that shows the unacceptable terms, and the agreement that I proposed and was denied. Thank you for your help in making sure this business is held accountable to its consumers.Sincerely,
***********************Business Response
Date: 02/20/2023
Tell us whyFebruary 20,2023
Better Business Bureau of ******* & Northern ********, Inc.
121 ********************, Suite 2000
*******,******** 60611
RE: *********************** /Case Id # ********
To Whom It May Concern:
Inland Residential Real Estate Services LLC (Inland), a ******** limited liability company, is the managing agent for the Landlord of *************************, *******. We are in receipt of your letter from February 14th, 2023, regarding ***********************.
We have investigated the complaint and the allegations made by ******************** thoroughly and have concluded that our onsite team followed proper procedures and responded in a timely manner to address the residents concerns.
As requested in her initial complaint, the unit was cleaned in a timely manner and the residents were offered an early termination of their lease without an early termination penalty as a resolution to the matter. Inland will not be reimbursing the residents for the claims submitted by ********************.
If there are any further questions or concerns, we encourage the residents to discuss with our onsite property manager ********************************
Sincerely,
*******************************
*******************************
Property Manager
Inland Residential Real Estate Services, LLC here...Customer Answer
Date: 02/23/2023
Complaint: 18561491
I am rejecting this response because:The tenants suffered damages and loss of most of their property due to mold that was caused by the business' neglect of proper maintenance and repair. These issues that caused the massive and uncontrollable mold could have been avoided by the business and they are liable for all damages caused by that neglect. There were numerous service requests for the same type issues and yet they were not properly resolved.
Sincerely,
***********************Initial Complaint
Date:11/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
October 6, 2022 my car along with several others were broken into. Items and cash were stolen. I have filed a police report and even spoke with someone in office about the next steps. The only thing they said was that, we are aware of what happened when asked about the gate that they continuously leave open in what is supposed to be a GATED community, has been open still for almost 2 months. At this time no email was sent out to warn or inform other residents and no steps were taken to resolve the issue. In addition to this not only am I paying for a gated community, where they leave the gate open for anyone to get in, I have been here for going in my 3rd month and Valet trash has picked up my trash only a *** of 5 times. I do not violate any of the rules they have in place and it is always out on time. Which leave me to have to take my trash out myself when I am paying for this service monthly. I have contacted the office by phone and was hung up on multiple times and have even sent an email and have not received any response or resolution to my concerns.Business Response
Date: 12/15/2022
Tell us why RE: ************************ ********************* / Case #: 18455382
To Whom It May ****************** are truly sorry to hear about the negative experience that ****************** has experienced at *********************. We are aware that even though ********************* is a gated community, we often run into issues with the gates, such as: First Responders leaving the gates open, residents hitting the gates, weather related issues with lightening strikes on the panels, to name a few. Unfortunately, not all repairs are quick and do depend on new panels or parts from a manufacturer. We address all issues as quickly as possible to make all necessary repairs or reminders and will continue to do so until the matter is resolved.
Regarding Valet Trash, please note that we provide service to the residents 4 days a week (Sunday Thursday). Every resident is provided a number *************) to contact the valet services directly if there are any issues or the service is not up to par. Please call that number and this will be resolved.
We encourage ****************** to contact our property manager *********************** directly at ************ should there be any concerns in the future so that they could be addressed promptly.
Please let us know if you have questions or require additional information.
Best regards,
***********************
***********************
Senior Property Manager
Inland Residential Real Estate Services, LLC
here...Initial Complaint
Date:11/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing this complaint as a last resort before this company sends me to collections. I was a resident at ************************ up until October 7. I have reached out twice to this property once via phone where I was told by a very unprofessional employee that I would receive a call back from a Sienna employee to follow up with my request and the second time by going into the property in person. I am seeking a bill for any charges that were written up after we moved out and have yet to receive anything. I was told by the lady I saw in person that she would reach out to her manager and send me a follow up email possibly with the letter she had on her end with a total bill of about 100 or so dollars. I went in to the office November 5th, it is now November 19th and I have yet to hear from anyone. What I am seeking is the bill for any move out charges! Its such a simple request yet nearly impossible with this company.Business Response
Date: 11/30/2022
This letter is in response to the complaint filed by *************************** regarding the case referenced above. Please know that our ************************ management team and Yamilex ******************* have been in communication regarding the complaint. On November 28, 2022, *************************** was contacted by our ************************ management team and a resolution was established.
Yamilex ******************* was requesting a statement of charges upon moveout. On November 28, 2022, ************** was emailed a final balance statement with the charges posted to her account and was also given information on ways to pay her balance. She was contacted again on November 30, 2022 by phone and email.
We feel this satisfies **************** request for contact and a final moveout statement. Please let us know if you have questions or require additional information.
Best regards,
***********************
Area Property Manager
Inland Residential Real Estate Services, LLCInitial Complaint
Date:09/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Center Pointe in ********* ******* was a beautiful clean community. since its purchase by Inland Real Estate Group LLC in ********. The property has and continues to have major faults, structural deficiencies no maintenance programs. Repeated verbal and written harassment from property manager. Verbal abuse to a 63 year old woman to the extent we are unable to enjoy living at Center Pointe for the last year. We had written warning violations accusing mysel and my wife and 2 grandchildren for unacceptably action by a 3 year old and a 5 year old. When confronted for proof we were told that property manager NEVER viewed the video camera footage until we complained and after he viewed the tape he realized we and our Grandchildren had left the pool area 30 minutes prior to this event and it was in fact 2 other children not oursAfter this incident and repeated request for service on a structurally deficient building that has water intrusion in the elevator on the electrical panels and throughout the hallways of the fourth floor protruding into neighbors apartments as well as our apartment. No actions have ever been taken to correct the safety concerns and structural concerns that have been brought before the property manager ******************* his supervisor ********************* as well as written documentation and photographs. The harassment started to become very heavy after these requests with belligerent behavior and talk to my wife and myself as if nothing we said mattered. Our requests for help have almost always been met with threats from the property manager. This behavior has been displayed throughout the three years we have lived here it has become increasingly focused on the two of us since our complaints this past year we have written statements from other residents who have experienced the same type of behavior, both residents that currently reside at Center Pointe and residence that have previously left the property for these reasons. Verbal abuse and threatsBusiness Response
Date: 09/16/2022
SepteSeptember 9, 2022
Better Business Bureau of ******* & Northern ********, Inc.
330 *******************, Ste 3120
******* ******** 60611
RE: Complaint ID ********; ***********************
To Whom It May Concern;
Inland Residential Real Estate Services, LLC, a ******** limited liability company, is managing agent for the Landlord of ************************ in *********, ******* (Community). We are in receipt of your letter from September 6, 2022 regarding our tenant, ***********************, who resides at ******************************************************************************, *******.
After reviewing **************** complaint, the written violation he is referring to involved unaccompanied guests at the pool area participating in rough housing and throwing community property. While ************** is correct that his unaccompanied guests were not involved in rough housing at the pool area, there was a violation of the community rule that residents must accompany any guests at the pool area and cannot exceed the two guests per apartment limit. After we were made aware that **************** guests were not involved in the rough housing he was reminded that each apartment is allowed a maximum of two guests and said guests must be accompanied by a resident when using community amenities. In light of **************** unaccompanied guests not being involved in the rough housing, he was notified via email that the lease violation was rescinded and a letter addressing the misunderstanding was provided as well.
When ************** reports any maintenance requests or issues, the Community makes all diligent effort to respond to his concerns in a timely fashion. Currently there are no open maintenance requests for **************** unit.
The Community and our employees are dedicated to ensuring the satisfaction of all residents and consistently treat residents courteously while following the language and expectations of the lease agreements. In **************** case, as the Communitys efforts to satisfy the resident were ineffective, he was offered to terminate his lease without penalty, but he declined. Furthermore, ************** will be moving out on September 15, 2022.
If there are any further questions or concerns regarding this matter, feel free to reach out to me directly at ************** or you may email me at ****************************************************.
Sincerely,
*******************
Property Manager
Inland Residential Real Estate Services, LLC
Inland Residential Real Estate Services, LLCCustomer Answer
Date: 09/20/2022
Complaint: 17922537
I am rejecting this response because: ************ is falsifying information he has provided to the Better Business Bureau I have all the documentation it was not a question of an on accompanied guest because ************ indicated in the letter I have that he saw us both out there with our two grand children two grand children to adults equal four so how could I have not been present when Mr. *** and Mr. **** letter of response states that they saw all of us leaving the pool area together after reviewing the video tape that they shouldve reviewed before they sent a violation to us again all documented that they never viewed the tape this business property manager falsified documents and continues to lie damages will be sought in court they are lying to the Better Business Bureau and have created a environment where people cannot enjoy life there was no refusal on our part to vacate, there was a refusal on center points part to participate and help us with our move which again is in writing there was no refusal from us there was a refusal to terminate our contract from Center Pointe
************ and Mr. **** have failed to address the safety concerns that were well documented they are correct there are no open work orders because we moved out of the apartment on September 10 however we were unable to enjoy the remaining year at Center Pointe due to the constant harassment threatening of violations and inability to prevent water coming into apartments total neglect on the part of Center Pointes property manager who again does nothing but lie as he has to the Better Business Bureau under oath he will face different consequences for his lies in a court roomI would ask why Mr. **** has not mentioned one word about his involvement in the hampering of us enjoying a lifestyle that we paid for. Mr. **** has not responded to me Mr. **** does not respond to the Better Business Bureau Mr. **** will respond to a court of law. This business should be shut down find whatever action should be taken will be taken. Mr. **** initiated the offering of allowing us to leave so that we could enjoy our life and then he quickly rescinded it again all of this is documented why wont Mr. **** talk is he afraid of the lies hes going to be caught in.
Sincerely,
***********************Customer Answer
Date: 10/01/2022
Complaint: 17922537
I am rejecting this response because: the Business is not stating the truth. I was offered to be released and then they refused when I demanded to review the contract before signing. Also if the business admits to you BBB in writing I was at the pool with my grandchildren why would I receive a violation for unattended guests. The business lies and we have proof.
Sincerely,
***********************Business Response
Date: 10/03/2022
September 29, 2022
Better Business Bureau of ******* & Northern ********, Inc.
330 *******************, Ste 3120
******* ******** 60611
RE: Complaint ID ********; ***********************
To Whom It May Concern;
Inland Residential Real Estate Services, LLC, a ******** limited liability company, is managing agent for the Landlord of ************************ in *********, ******* (Community). We are in receipt of your letter from September 23, 2022, regarding additional information provided by our former tenant, ***********************, who resided at ******************************************************************************, *******.
After reviewing the additional information provided, we reiterate that once the incident regarding rough housing at the pool was reviewed, although there was still a question as to unaccompanied guests at the pool, ************** was notified via email that the lease violation was rescinded and a letter addressing the misunderstanding was provided to him as well.
As to **************** safety concerns, as previously stated when ************** reported any maintenance requests or issues, the Community made all diligent effort to respond to his concerns in a timely fashion. At the time ************** vacated his unit, there were no open maintenance requests. The photographs ************** attached regarding water on the elevator were addressed. The issue was caused by water dripping down an air vent during hurricane season.
Also as previously stated, ************* and our employees are dedicated to ensuring the satisfaction of all residents and consistently treat residents courteously while following the language and expectations of the lease agreements. In **************** case, as the Communitys efforts to satisfy the resident were ineffective, he was offered to terminate his lease without penalty, but he declined. ************** also had previously indicated he no longer wished to interact with the Regional Property Manager ********************* and his request was honored. Finally, ************** vacated his unit on September 15, 2022, and is no longer a resident of our Community.
If there are any further questions or concerns regarding this matter, feel free to reach out to me directly at ************ or you may email me at ****************************************************************.
Sincerely,
*********************
Regional Property Manager
Inland Residential Real Estate Services, LLCCustomer Answer
Date: 10/08/2022
Complaint: 17922537
I am rejecting this response because: Mr **** is now stating the same lies that he had his property manager ************ respond with. Mr. **** offered then refused to allow us to leave when we ask to read the release letter before signing and we ask for assistance with the sudden express of concern on the property managers part for us to leave.Mr. **** is also not telling the truth about the Violation documents and photos and recorded conversations do not lie as I have told Mr. **** on many occasions. He is also not telling the truth about the major water leak in that building again 2 years worth of photos videos and statements of concern with date and time stamps do not lie. The most recent photos from September 2022 still show water intrusion and more recent photos show major water damage and major water damage repairs to the apartment next to ours.we want to be compensated for our loss of a enjoyable life for the last year we lived at Center Pointe along with the damage they caused our family and abuse and threats to my wife from ************
Sincerely,
***********************Customer Answer
Date: 10/22/2022
Complaint: 17922537
I am rejecting this response because: Mr **** and Inland Reality Group are still not responding to this complaint with truthful statements to the BBB and myself. I have documented evidence that shows Mr **** was the party that declined our request to move out due to constant harassment and Intimidation from this management company. We are demanding Mr **** start telling you the truth. We want to be compensated for our loss of an enjoyable life for the time between Mr **** offing to let us out of our lease then declining that offer.As for the repairs Mr **** is telling you another lie. The water intrusion and damaged apartments are well documented and continue to this day. The attached photos show repairs to damaged apartment from the water. Also the leak that still has not been fixed is putting residents lifes in danger and Mr **** and Inland will do nothing to repair the problem. We have photos of water still coming into elevator as recent as this past week. The photos show extensive damage to flooring and concrete broken and removed this apartment is right next to elevator with major leak. But according to Mr **** there is no problem. We also have resident statements concerning this water leak and other damage that does not get repaired.
Since our filing of this complaint Mr **** and *********** have done nothing but lie in their response to you. Photos and written statements and voicemails and text do not lie.
Sincerely,
***********************Initial Complaint
Date:08/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My complaint is for Inland Realestate Group specifically The Bend at ********* in ************ ********. Property was purchased by Inland group and since their purchase they have shut down the amenities that residence use. They do not conduxt maintenance on entire property do not assist customers with legitimate complaints. They go into apartments without permission and verbally attack residents. Dangerous Mold growing in all the apartments. They are advertising a luxury apartment complex with a pool and dog friendly but pool has been closed since their purchase and not dog friendly as there are signs all around stating no dogs allowed. I woke like them to remove luxury from their advertisement and lower the rent due to not having the amenities we were sold on.Initial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My ********* have been dealing with a black mold issue in my unit since 2021 and have had numerous health issues and health related symptoms due to the exposure to black mold. Ive contacted management many times and twice have they only done a bleach clean on the visible areas. The problem has come back consistently and all solutions by maintenance have been remedied as not useful to get rid of the black mold. I have had many clothes, and other valuable items and belongings ruined due to the mold growing on them and was not offered any type of concession on rent and had to pay double the cost of rent to personally move into a different unit as I could not take any more health risks. A new unit transfer was never offered. The air duct cleaner third party crew even advised that we be moved into a new unit but we were not given the option. I would like some concession towards my new rent that I paid full price for along with the remaining days of the new place and old place with the mold issue.Business Response
Date: 08/12/2022
Regarding complaint #********To whom it may concern,Thank you for bringing this complaint to our attention. We greatly value our residents. Their health and wellbeing is our top priority. Each time this resident brought an issue to our attention, it was addressed immediately. The resident was offered to transfer into a new apartment home with the transfer fee, totaling $500.00, being waived. They accepted and moved into their new home on July 29, 2022. In addition, we offered them a concession equal to one month of their rental amount, $1281.00. This was approved as an acceptable settlement by the residents. They have agreed to these terms as well as removing the BBB complaint #********.I have attached supporting documents for your review.Sincerely,***************************
Senior Property Manager
***********AnInland Residential Community
1700 **************** **************, ** 32708Office: ************Follow ** onFacebook:@********************Initial Complaint
Date:08/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been dealing with a toxic black mold issue in my unit since 2021 and have had numerous health issues and health related symptoms due to the exposure to black mold. Ive contacted management many times and twice have they only done a bleach clean on the visible areas. The problem has come back consistently and all solutions by maintenance have been remedied as not useful to get rid of the black mold.I have had many clothes, and other valuable items and belongings ruined due to the mold growing on them and was not offered any type of concession on rent and had to pay double the cost of rent to personally move into a different unit as I could not take any more health risks.A new unit transfer was never offered. The air duct cleaner third party crew even advised that we be moved into a new unit but we were not given the option. I would like some concession towards my new rent that I paid full price for along with the remaining days of the new place and old place with the mold issue.Business Response
Date: 08/04/2022
Please see the correspondence between ************** and Inland's representatives. As you can see, we are actively engaged with him on this matter working towards resolution. More information to follow as it develops. This is the same information/response for complaint #********* which is the other tenant in the apartment unit. Thank you.
From: *********************** <************************************>
Sent: Wednesday, August 3, 2022 11:19 AM
To: ********************** <****************************************************************>
Cc: ******************************** <****************************************************************>; ************************ <************************>
Subject: Re: [External] Re: ATTN: ******** Mold Report - D-418
Hi ******,
Nice to 'e-Meet' you! Following up on this subject -- I would like to clarify that ******** and Cat have been outstanding when it comes to working on taking care of this issue for me and relaying information over. By no means was there any intention to misrepresent their helpfulness and desire to work with me on this matter as they have taken it very seriously.
I was advised to contact the BBB to get a formal point of contact and a direct response from the corporate team to address working out potential concessions on rent for the new unit I moved to. I know ******** has a team inside the vacant unit currently testing the entire apartment and getting results as she has been sure to keep me up to date on everything with this.
The situation has obviously been stressful and taken seriously by all parties, and I just wanted to see if there's anything that can be done from an inconvenience and health risk standpoint. Narrowing down the potential factors for the presence of mold has been difficult and I have not had any issues with the prior units I had lived in (Building C-420, Building A****) and when I was the single tenant on D-418 I started to see the issues and presence of mold roughly 1-3 months after move-in mainly on the front door and the entryway walk-in above the door.
I would also like to state that when I notified management of this - they had come out immediately. ******** has always provided top-notch support and I do not want that to be pushed aside as you truly do have an amazing employee.
I'm certainly not one to drag anything out or cause any issues by any means as I've always enjoyed being a resident of *********** and would just like to put this all behind us and work toward a resolution that helps out with the issue.
I understand there have to be certified companies involved to do direct testing and identify a full analysis of the issue at hand, so I do understand the timing factor.
If there's anything we can work out, it would be greatly appreciated.
Thank you so much for your time and I'm looking forward to hearing from you!
On Wed, Aug 3, 2022 at 10:47 AM *********************** <************************************>wrote:
Good Morning ********,
Thank you so much for the update! Looking forward to hearing more information soon.
****** Perry
Graphic Designer | Marketing Lead
************
*********************************
creativesourcegraphics.com
**************, **
From: ******************************** <****************************************************************>
Sent: Wednesday, August 3, 2022 10:46:24 AM
To: *********************** <************************************>; ************************ <************************>
Cc: ********************** <****************************************************************>
Subject: RE: [External] Re: ATTN: ******** Mold Report - D-418
Morning ******,
The outside vendor inspecting and treating apartment is here today. Once he submits his test to labs on what is the apartment I can provide more information.
We should have more knowledge regarding D-418 no later than Wednesday August 10th.
Ive CC the Regional Manager on this email.
Sincerely,Customer Answer
Date: 08/05/2022
Complaint: 17662525
I am rejecting this response because: there has been so sufficient stride towards a solution.
Sincerely,
***********************Business Response
Date: 08/12/2022
To whom it may concern,
Thank you for bringing this complaint to our attention. We greatly value our residents. Their health and wellbeing is our top priority.Each time this resident brought an issue to our attention, it was addressed immediately. The resident was offered to transfer into a new apartment home with the transfer fee, totaling $500.00, being waived. They accepted and moved into their new home on July 29, 2022. In addition, we offered them a concession equal to one month of their rental amount, $1281.00. This was approved as an acceptable settlement by the residents. They have agreed to these terms as well as removing the BBB complaint #********.
I have attached supporting documents for your review.***************************
Senior Property Manager
Customer Answer
Date: 08/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:07/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We moved into The Villas @ ************** in 10/2020. At that time the property was ran by Echlon. In Dec 2021/Jan 2022 the property was sold to Inland. Ever since they took over we have had nothing but problems.-ZERO communication; there are 3 of us on the lease and none of us are receiving any emails or communications ***unless they need something from me, of course***-we pay $8 per month per car to park here. They are supposed to have a towing company come in every night. I was told by Santazia Generi in April that they paused the towing company back in January to give everyone time to get registered. (which didn't make sense everyone that already lived here was registered) The towing company didn't change. My son works a late shift and can't even park anywhere close to our unit.-Community fees: we pay them and I understand why. Those fees have increased quite a bit. I did not ask this question, but a fellow resident did. He was told by Santazia that because they can't get the vacant units filled so we had to pick up that cost. Side note on this***I spoke with the Regional Manager *************************** on 7/15/2022 and she got extremely defensive -Pest Control; a company is supposed to come every week and spray the perimeters. I have a picture of a big wasp nest right next to the parking lot. I will attach.-Maintenance: we have none. They can't get anyone to work here. -Landscaper: the grounds are disgusting. The pool is filthy. I have pictures. Sprinkler line leaks that could be a health hazard in winter time. I sent a picture to them but heard NOTHING. My husband and a neighbor went out there and took care of it. Also, is another leak and the area is growing ****. I spoke with ***************************, regional manager, on 7/15/2022. I was told that I can no longer pay by check/bnk account because of 3 NSF's. That isn't correct. I had my account on auto-pay since we moved in. Never had an issue. AND, I was NEVER notified.Business Response
Date: 08/01/2022
August 1, 2022
RE: BBB Complaint #******** and #******** Response
To whom it may concern;This letter is in response to the complaint filed by *********************** regarding the cases referenced above. Although, the contract **************** signed on 8/23/2021 states If two or more of Resident's checks tendered to and received by agent are not paid upon presentment for any reason, Resident shall without notice, demand, or request make all further payments to Agent in cashier's check, we are willing to offer an alternate payment option.
In the spirit of cooperation and our desire to provide excellent customer service, we will allow **************** to pay her full balance due of $7,643.41 with a cashiers check, money order, or with a credit card. We will incur the credit card fee this one time in order to resolve this matter.
Please note, all other items listed in Ms.Tysiaks complaint have been addressed and considered resolved.
We hope that this offer is agreeable to **************** and we can come to a quick resolution on this dispute. Please feel free to contact me at ************ or by email at ************************************************************* with any questions or concerns.
Sincerely,
***************************
Regional Manager
Inland Residential Real Estate Services, LLCCustomer Answer
Date: 08/05/2022
Complaint: 17590263
I am rejecting this response because: I never paid by check. I was on auto-pay since we moved in back in 2020. I never had a single issue with the previous property management. I was NEVER informed by Inland that I had any NSFs and I was never told by anyone that I could no longer pay by bank account. Im fed up. What happened to all of the other issues here? No response on those? Im also rejecting because they have already started the process through the courts. I have contacted an attorney and will be responding via them directly to Inland.Sincerely,
***********************
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