We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

King HVAC Systems, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for King HVAC Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

King HVAC Systems, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 30, 2021 I contracted with Chicagoland ********************** and Cooling (Invoice#'s: ****** / ********) for a Carrier Furnace and Air Conditioner. This company was sold to King ********************** Cooling and Plumbing and a new contract was drawn up to reflect the unresolved/incomplete issues(i.e. back ordered Air Conditioner Unit). This new contract is listed under Invoice#: ******* dated 12 April 2022. The company when contacted repeatedly has acknowledged and promised to resolve the issue but as yet has not, the issue being the "Carrier Rebate Card" I contacted Carrier regarding this issue and they notified me that the system that I had purchased for $10,400 had not been registered by the company and they allowed me to provide the documentation necessary to register my equipment so that I could qualify for the warranties for my system. I then asked for the rebate to which they replied I would need to seek that from the company that sold and/or installed my system. I have spoken with as well as corresponded with several people at King ********************** Cooling and Plumbing who acknowledge and promised that "the check is in the mail" this is my only option to resolving the issue since they've not responded to my last request as of November 01, 2022. Thank You for any assistance that helps in resolving this matter.

      Business Response

      Date: 01/20/2023

      *******, I apologize that you did not have good experience with ****. In an attempt to rectify this issue, can you please call in to the office so we can speak further regarding this matter and come to some kind of resolution. Thank you

    • Initial Complaint

      Date:10/13/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please read A Full Detailed Description of my Dispute. It is attached via a PDF File due to limited space on here. I was sold a different Boiler than what was quoted and agreed to by me on the original Proposal. The boiler installed is a lower priced model with completely different specs. I was sold a Boiler stand that was not needed and not given a refund for it. I have not been able to resolve anything with King ********************** via the Sales Manager ***************************** that came to my house to sell me this Boiler. with getting my price corrected for this different boiler for close to a week of contacting them. They basically pulled a bait and switch tactic on me and they are not responsive to resolving my issue. I paid over 16K on this installation and the company has not been cooperative. After Several Days of trying to reach my Salesman, ***************************** finally calls me back and apologizes for not getting back to me. He gave me a story about how crazy its been at work and how all the catalytic converts were stolen from their box trucks. Basically stolen catalytic converters were more important than a customer that just spent 16K on a new ******************** system and has some questions about what has happened. I told ******* about the boiler that was installed being different than what he sold me and he told me that the catalog he had when he was at my house was a ********************************************************************** laws changed within the year so the supplier couldn't give me the one that was on the proposal. They gave me a different boiler instead. I told him about what I found out about the huge price difference between the two boilers and that the specifications on the two boilers were night and day. I also told him about the boiler stand that wasnt used that I wanted to be reimbursed for as well. He said that he needed to call his supplier regarding the boiler and that he would get back to me in about 1/2 an hour. ******* never called me back.

      Business Response

      Date: 10/14/2022

      ****,

      I apologize that you did not have a good experience with ****. In an attempt to rectify this issue, please call in to the office at ************* so we can come to some kind of resolution.

      Thank you

      Customer Answer

      Date: 10/21/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. Still Waiting on a final determination on how much will be refunded to me. 

      Sincerely,

      *******************

    King HVAC Systems, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.