Reviews

This profile includes reviews for Ed Napleton Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ed Napleton Automotive Group has 55 locations, listed below.

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  Ed Napleton Automotive Group

  1 Oakbrook Terrace Ste 600 Oakbrook Terrace, IL 60181-4485

  
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  Hyundai of Carmel

  4200 E 96th St Indianapolis, IN 46240

  
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  Napleton's North Palm Hyundai

  3703 Northlake Blvd Palm Beach Gardens, FL 33403

  
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  Napleton's West Palm Hyundai

  2301 Okeechobee Blvd West Palm Beach, FL 33409

  
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  Napleton's Acura of Palm Beach

  6870 Okeechobee Blvd West Palm Beach, FL 33411

  

Review Details

• Review fromDiana M

  Date: 04/11/2024

  1 star
  Very unsettling. My husband went to this dealership today to look at a ****** Quest. When he arrived, he had to wave the manager down since no one was paying attention that a potential customer walked in a bit ago. He finally got a salesman so he could inspect the van he wanted to buy. As it turns out, the van was already sold. There was a sign in the window that said sold and a name written. The salesman confirmed that the van was indeed sold earlier but hes willing to ************* to my husband if hes pays more. Thats a horrible thing to do to a customer, potential or confirmed. My husband of course said absolutely not and walked out. This is a ****** learned not to shop at this company. I had a similar experience at a different Napleton. The car I put a down payment on and returned the next day with a check was sold out from under me. I thought my situation was unique, apparently not. I would use extreme caution when purchasing from this company.

• Review fromRe W

  Date: 04/08/2024

  1 star
  Please save yourself time and avoid this dealership! ******* ** my salesman was very pushy and unprofessional. I did not feel comfortable at all dealing with him. He tried to overprice the car and I ended up going with Kia with the same options and features for $9000 less. Save yourself the hassle on time. While I was signing at Kia he sent me this text message requesting $25 Apple Pay “for his time”. I have never heard or seen this happen before and I’ve multiple friends that have bought vehicles and have never heard of this!

• Review fromDominique T

  Date: 04/07/2024

  1 star
  I brought my car in to get a multipoint inspection left it he told me it would take 2 hours but instead he didn’t call me and when I called he wasn’t taking my calls then I went up there sitting at the desk in his cellphone. His said he never received my calls but he told me what I needed and it will take 4 hours instead they had my car for 2 days later because they were closed on Sunday I had get a rental and go back up there now he tells me they need a hose I wouldn’t have known if I didn’t go up there but that was a lie. He said it will take a day to get expedited and have to pay for it they just wanted to make the ticket higher there’s no way you should have my car for 5 days for a radiator and serpentine replacement. The prices he gave me for the parts were a lie as well I checked the parts department at the same place and the pricing he gave me were way higher. So today I just found a hose removal tool in my car !! My car smelled like something was burning. This place just wants your money or try to force you to buy another car I’m going to court of something goes wrong for leaving this tool in my car and my old parts were good o had them checked at another Chrysler dealership

• Review fromChris H

  Date: 04/02/2024

  1 star
  Most unprofessional dealership I have ever dealt with. I scheduled to test drive a car a day ahead of time. I asked that they had it up front ready to go as the last time I was there they couldnt locate 2 out of 3 cars I went to look at. I literally had 5 phone calls after scheduling the test drive confirming the time. I showed up to test drive, the car was not up front. In fact they couldn't find the keys. I waited almost 30minutes before they told me that they sold the car already. I proceeded to tell them it was bull**** and walked out the front door. Only to find the 2 "professional gentleman" walking out behind me literally yelling smart*** comments as I started to drive away. I turned the car around to ask him what he said and literally was tuff talking me in front of my kids!! Most unprofessional, unorganized, hot headed, lazy staff I have ever dealt with. Won't happen again. I would recommend going somewhere that wants to sell cars professionally. Not tuff talk customers and trying to fight customers that were potentially going to spend 25k. ***Do yourself a favor and go to a safe,reliable, knowledgeable dealer that would love to meet your needs.**** Not these clowns. No wonder they have a bad rep. I will say that a manager called,tried to apologize and offered me some fuel for my car. I passed on the offer. I didn't want to get assaulted by his staff if I returned. CLOWNS!!

• Review fromShawn G

  Date: 04/01/2024

  1 star
  ******* *** was advertising a lease price through Napelton *******. When I went to the dealership I was told that the pricing was incorrect by a factor of 2. I showed them how it was advertised on the website and it was mentioned that another customer had come in recently with the same quote. Given the relationship between the two entities I'm not sure who is at fault, but the advertised pricing is deceptive.

• Review fromSuleyman S

  Date: 04/01/2024

  1 star
  Bought *** **** 2022, with intrest rate %9 paying $487 for loan from ally Bank i tried to paid off today which is $16000 with interest out of $487 is $150 a month 38 months left equal to $5700 ally told me I had to pay $16000 total they did not take out $5700 so I should be paying only $13000 ally bank refused it they told me I had a contract with ******** *** I talk with with dealership nothing they can do do not buy any car from ******** ***

• Review fromLeonard B

  Date: 03/29/2024

  1 star
  Got a recall on my 2013 *** **** due to possible fire in engine. Receive recall in November, still waiting for them to contact us to bring car in. Haven't driven the car since the tik tok challenge of *** ****s being stolen, now can't drive it due to possible fire. Called *** this morning still no parts/fix for my ***.

• Review fromDebi A.

  Date: 03/19/2024

  1 star
  I purchased a ****** rogue March 11, 2024 from Napleton Italian imports in ************ ************************** this particular vehicle was advertised on Carfax and it was in my price range. So I decided to drive up and look at it and possibly take it for a test drive which I did then we were to sit down and make a deal and the price advertised suddenly went up almost $2000 after looking over the numbers and saw that they added what they call lux care for $899 and$1000 got Assurant vehicle care which is a theft deterrent system. I told him I did not want it and they said that if I wanted to purchase the car it was not an option. After finally doing all the paperwork I had gotten home and later that night, I was texted a message saying they forgot to have me sign two contracts for the luxe care, and the Assurant theft deterrent system. These contracts were sent PDF and when I read them, they both clearly say That the systems are optional and not required to obtain financing. All I want is some justice!! These contracts also say they have been properly and professionally installed yet the theft deterrent system was sent to me through the mail???? clearly this is false advertisement. How can I get the money back for these two items that I do not and did not want or need. They must have not read the ******* statute 9-32-13-26. I was also charge $195 for a pre-paid finance charge which was not even financed through them. Im hoping someone will reach out and resolve this for me.

• Review fromRene Z

  Date: 03/11/2024

  1 star
  On March 7 went to test a ******** car because was offered for $14,250 after testing the car they tried add more than $3,000 dollars on fees they even try to charged me for tint windows and detailing and other cosmetic stuff for me this is FALSE ADVERTISEMENT I understand the charge for taxes and dealer fees but to charge me for something that is already in the car, after all this we made a deal to close everything at almost $16,000 dollars CASH. My wife and I came back next day to finish paperwork. We left between 11:30am and 12:00pm and right After we left the dashboard on the car looked like a christmas three (picture below). We feel that the dealership DELETED THE ***** to hide the issues. On March 9, we came back to return the car with not even 50 miles extra on the dash. The sales person *********************** was excellent but the General Manager ************************* only offered to change the battery because he said thats all it needs. I told him that we dont want the car anymore because is UNSAFE FOR MY FAMILY and We got a straight NO (the car has numerous issues brake lights, no turn signal,temperature up, fuel gauge no reading,we understand we get the car AS IT IS) I gave him the paperwork, left the keys and car at the dealership he even said if I dont take it he will bring it to my house and Course they got INSIDE OF MY PROPERTY without my permission the same day March 9 around 9pm keys and paperwork inside they didnt even knock on the door or anything and I took it right back to the dealership around 10pm and by the way the lights still on when they said it was just a battery problem. The problem is he didnt even offer another Option we were thinking to get something even more expensive and pay cash for it,Im a previous customer bought cars in ********************** *** before but not anymore any other dealership even on West Washington will do better than this guys, so disappointed I wont put my family in Risk for an unsafe car.They have the check and the car at this time.

• Review fromAnthony M

  Date: 02/27/2024

  1 star
  Worst car dealer by far-the true meaning of the age old deceptive car dealers. I should have figured they are still there, I cant believe I let myself be deceived by that sales person who I had a feeling that he was one but I gave the benefit of doubt-I will never or refer anyone to this deceptively unscrupulous car dealer