Reviews

This profile includes reviews for Ed Napleton Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ed Napleton Automotive Group has 55 locations, listed below.

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  Ed Napleton Automotive Group

  1 Oakbrook Terrace Ste 600 Oakbrook Terrace, IL 60181-4485

  
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  Ed Napleton Automotive Group

  1000 Lawrence Ave Ellwood City, PA 16117

  
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  Wyoming Valley Subaru

  1470 Highway 315 Blvd Ste 2 Wilkes Barre, PA 18702

  
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  Napleton KIA of Fishers

  13417 Britton Park Rd Fishers, IN 46038

  
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  Napleton Kia of Carmel

  4500 E 96th St Indianapolis, IN 46240

  

Review Details

• Review fromCharles C

  Date: 11/04/2024

  1 star
  Lied about the car. Drove an hour only to find there was a problem. Told we had a warranty and it would be fixed. Got it home and found out it had a gasket leak issue. Drove another hour for a loaner car but they lied about that too. There was no warranty even though they said there was. *** would not return our calls. He lied to me and my wife and we have to pay $2400 out of pocket because he lied to us. He lied from the beginning, lied about the warranty and condition of the vehicle and he did nothing.We trusted him in the beginning now NO ONE there is returning calls. He blamed everyone else there except himself.He should be held accountable.

• Review fromLynn S

  Date: 10/31/2024

  1 star
  After not delivering my car but leaving my keys twice on my porch for the car and then they both were stolen. The dealer had to redo the locks it took 2 weeks after already waiting a week for the rust treatment to finish. Then they loaded my car on a transport truck telling the driver he would be delivering the car to a business. The driver couldnt unload my car in a residential neighborhood. He had to wait 4 days for someone to come help unload. Then we had to wait another 24 hours for the *** insurance to cover them unloading in a Lowes parking lot near our home.

• Review fromPhyllis M

  Date: 10/29/2024

  1 star
  Bought a vehicle there and said it had been inspected. Less than 3 months I had to replace all 4 brakes and rotors . They were down to nothing . There is no way this should have passed inspection. Just want people to know how they do business. They offer no warranty and these vehicles are not cheap so the cost was on me . Thats the mistake I made to not go somewhere that had some kind of warranty on a used vehicle.

• Review fromSean K

  Date: 10/27/2024

  1 star
  The biggest bait and switch operation I have ever seen! If I could rate negative stars I would. Showed interest in a 2021 ****************** That was at 8:00 p.m. Saturday night the 26th of October, 2024. At 9:39 a.m., ********* contacted me via phone, to ask me if I was trading anything in, if I was financing, and I also spoke to him about what the out the door price was for the vehicle. Not just any vehicle mind you. This. Specific. Vehicle. No other. He commented on how beautiful this car was, describe the interior to me, describe the exterior to me, described some of the options on it to me. I asked him for an outdoor price what they could do for me and what my best price would be. I was then contacted at 11:02 a.m. by Arietze ******** with a short video describing the specific car that I was interested in. Both of these sales people are part of their internet sales team. Apparently or so I was informed, their internet sales team has no idea what's going on at the dealership, because that vehicle had been sold 3 days prior. THE SAME VEHICLE THEY WERE TRYING TO FINANCE ME FOR! Not knowing this I drove 50 minutes to look at the vehicle, only to be told that it had been sold 3 days prior. Of course they offered to show me another vehicle, that they could make more money off of. That is classic bait and switch, and is a shady tactic for a dealership to use. I was then contacted by a sales manager that informed me it was MY FAULT for not making a reservation so they could check if the car was in stock. Isn't this something you should do before talking to somebody mentioning financing, mentioning trade-in, mentioning out the door price, about a certain vehicle they are looking at? The simple answer is, YES. I'm unsure if it's them just being a shady dealership, or downright incompetent. But apparently according to the reviews I'm reading on here, they are just the shadiest dealership I've ever come across!

• Review fromJulie R

  Date: 10/21/2024

  1 star
  Worse car shopping experience ever and I am a 67 year old. Totally would not honor advertised price, bait and switch didnt even have car on location, claim couldnt have dealer discount and company low rate financing, I would NEVER go to a Napleton dealership again

• Review fromTina H

  Date: 10/21/2024

  1 star
  Don’t buy a car with Chevy of Wayzata owned by Napleton Auto. They are a scam. Bought a used vehicle with AC not working. 3 months later now & after the dealership promising that they have approved repairs, we’re still waiting without a car for repairs. Worst customer service experience & load of arrogant employees. Also how is it that their voicemail system never is in a working condition. Get your act together & train your staff on providing excellent customer experience.

• Review fromMichael P

  Date: 10/10/2024

  1 star
  Brought Optima in for Recall fix, car completely died going down the road, power steering goes out and all. Call the gentleman who just serviced the vehicle and he says well it could have been the alternator? He just completed a "full point" inspection which he documented and gave us a copy. Call the next day like ***? And the MANAGER ....****. was condescending and said that the "alternator" problem, which is what the man said when the car was dying, was documented and we received a copy. I HAVE THE COPY, ITS NOT IN THERE! HE LIED! All the while not even acknowledging the fact that his facility put the lives of me, my family and my unborn child at risk as soon as we left their shop in the vehicle they just serviced. He refused to take any responsibility for the errors of his staff and took it even further with the way he handled the situation and disrespected customers. It takes a different kind of negligence to know something is wrong, not mention it, and let a visibly pregnant woman drive away. Since the lovely phone call with the manager ****, I have talked to corporate everyday and they say it's on the dealership to make it right. And they made it very clear they have no intention of doing that. Meanwhile my family had no vehicle to get to and from everyday activities. And Napleton *** in **********, ** can't try to make it right? Instead they talk crazy to you and ignore you. What kind of business is this?!

• Review fromMae B

  Date: 10/08/2024

  1 star
  This car dealer Napleton ********************************* *** which located in (*******, Il)sold me 2020 Jaguar F pace, for ****** which it wasnt only worth $0 dollars. The next day I tired taking it back and they wouldnt take it back. My truck stop up and down the street. Please dont go here they will beat you out your money.

• Review fromTEAUNDRA T

  Date: 10/07/2024

  1 star
  I purchase a vehicle less than 5 months ago from this dealership. With that it was stated it goes through there point check system. I purchase a warranty due to mileage on vehicle. **** I purchase it I couldn't drive off until a week later. Now I have check engine light on and stuck with full repair of this vehicle. I purchase the vehicle to have dependable transportation and not have to worry with the first year or two on major issue that needs repairs. I keep getting the round around and the warranty that was told to me it covered engine, power train, fuel system issue. The issue that have on the engine light will cause the vehicle to stop working if not repaired and it not covered under the warranty. I will not purchase from them again. Went from having no car note to now a car note and have to fix this issue before it stops or be winter months, and it something they should have know about and corrected or assist with the issue due to just purchase under a year of me having this vehicle.

• Review fromFrank / Elaine M

  Date: 10/05/2024

  5 stars
  My salesman Lord **** was the greatest salesman I had ever experienced in every way he showed me everything about operating my new *** 2024 . I also enjoyed the popcorn and snacks while I was waiting on my old 2018 *** to be serviced . I would also say the place was so clean especially the ladies bathroom, I would give him a 1000 points and recommend friends and family to this salesman ,he should be salesman of the month