Complaints

This profile includes complaints for Insurance Navy Brokers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Insurance Navy Brokers has 27 locations, listed below.

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  Insurance Navy Brokers

  10338 S Harlem Ave Palos Hills, IL 60465-2036

  
• 

  Insurance Navy Brokers

  5016 S Pulaski Rd Chicago, IL 60632

  
• 

  Insurance Navy Brokers

  1350 E Chicago St Elgin, IL 60120-4725

  
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  Insurance Navy Brokers

  123 W 159th St Harvey, IL 60426

  
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  Insurance Navy Brokers

  18 S Larkin Ave Ste 10 Joliet, IL 60436-1266

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business does not have a roadside number I can call and I got stranded in the middle of nowhere at 6am.

  

  Business Response

  Date: 10/07/2024

  Hello, Upon review of the customer's account, he placed a ******** liability-only auto insurance policy. While Roadside Assistance (RSA) is a service we offer, it was not included in the policy purchased by the customer. 

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22379228
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been with insurance navy for close to 4 years now. Ive loved working with this company. Until the last year Ive had nothing but issues. I always report these issues to the broker or agent and nothing changes. Ive had more than a handful of times where I never get a update that my insurance is due on a certain date I only get a notice when the bill is past due maybe 3 days so I get changed way more than my insurance amount. Another issue Ive had is getting in contact with someone to make the payment. Ive been trying to contact them for 2 weeks to make a change to my policy and make a payment but I am on hold for a long period of time. I only have ************************************ to stay on hold for longer than that. I also try calling when I get off work but by that time they are closed. And today I finally get a hold of a agent after calling 3 different numbers and they say they cant do anything about this because they have the online payment method. *** tried that method and it never lets me finish the process online so thats why I always call. I just want these issues resolved because ** getting over charged every month.

  

  Business Response

  Date: 12/14/2022

  Hi *****, we tried to reach you on the phone to talk more about your experience but were unable to connect with you. Please contact our general manager, ******, at ********************* to remedy the situation. Thank you.

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I request some method of retrieving my mail from an uncooperative person. I received mail address to me at my old address where my father lives, including checks,bills, and personal mail that I requested forwarded to me; but my father is keeping my mail from me, including time sensitive checks.for any new complaints as arise- if refund not direct thru ******** then email agencies, medical. mediation, ngos, press, lawyers law claims or some irl fone tech in betweens ie linkedin whatsapp evidence bodies ie hotel bank discriminated against me for being transgender, capitalone terminated without cause test regunds tix Need refunds from all americorpdossba reported to gov all credit disputes eso collections these apps I have used this app for years and through it, formed networks of artistic collaborations, organized shows across the country and abroad, formed friend groups, traveled to far flung places, and thus, I think used it quite adeptly. Now, however, I have been banned- for no reason that I can tell. I have done nothing wrong on the app, and in fact, I think that this may be a case of gender discrimination (I am trans). Fairness aside, tinder, like any company under government regulation, must adhere to anti-discrimination civil rights law, in addition to international human rights convention. I require a full review of my account, the reason for the ban, and methods of recourse or I will file a substantial legal case alleging civil rights violations by ************ A preferable alternative would be for your subsidiary to stop involuntary and unexplained bans, including mine, with the understanding that I am a very powerful and profitable client of yours, willing to work with you given the future potential uses of the app that I have discovered- including, as I noted above, arts and grassroots organizing, networking, and travel. That is to say, I have planned music performances as far afield as ******* and Santa Fe, I have met friends whose lives have become in

  

  Business Response

  Date: 10/25/2022

  Good morning,

  
  This seems to be a spam complaint. We do not have a customer under that name nor do we operate in **************. Additionally, the complaint message does not have anything to do with auto insurance or other insurance service that we provide.

   

  Thank you

  Customer Answer

  Date: 10/25/2022

   
  Complaint: 18307859
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/31/2022

  This seems to be a spam complaint. We do not have a customer under that name nor do we operate in **************. Additionally, the complaint message does not have anything to do with auto insurance or other insurance service that we provide.

• Initial Complaint

  Date:07/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 28th this year I got my car insured with Insurance Navy who charged me $70 for a deposit. The same day I canceled it because I found a better price somewhere else. When I tried to get my money back they told me I couldn't get it because it's a service fee. Unfortunately I didn't read that, but still I don't think it is fair because I never get the service from them, their coverage it was supposed to star the following day. I would appreciate if you can help me solve this problem. Thank you!

  

  Business Response

  Date: 08/04/2022

  Good afternoon. Since this complaint, we have reached out directly to the customer and have resolved the issue.

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I picked up an Ad at my neighborhood store which stated that you could obtain SR-22 for as low as 22 dollars a month so I stopped by a local Insurance Navy in Bridgeview to inquire about the insurance and a representative said that I could get my son insured for as low as $33 dollars a month at that time I thought that was a good rate. So two days later I called Insurance Navy to set up the insurance at that time I was told that I would paying $33 a month and that I needed to put down $70 at that time to get the insurance started so I did. So I called the representative back a couple hours to discuss adding liability on the car. At that time she stated that it would cost me around $738 a month with the liability added so I stated to her that was a little too much a month so I decided to just cancel the insurance and ask them to refund my money the representative stated to me that I would need to fill out a cancellation form to cancel the insurance and so she verified my email address and sent me a cancellation form to sign and email it back to her and I did and I called her to verify that she had received my cancellation form that I emailed back to her she said she had received it and that I would be getting a check in the mail in about 5 or 6 weeks so as of June 19 I had not received my check so I gave them a call to see where was my refund at. The representative I talked to stated that I would not be getting a refund because that money was going to be paid for an agency fee. I stated to her after talking to you and many other representatives there has not been any mention or an agency fee neither have I signed any contract mentioning anything of an agency fee so I am expecting a full refund of my $70.00 payment.

  

  Business Response

  Date: 07/26/2022

  The customer has a pending refund on their account. Since we do not post confidential information regarding the clients account, please call our general manager, ******, at *********************** to speak further regarding your service and any other questions.