We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Springs

Tuffy Auto Service Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Springs.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tuffy replaced my alternator with the wrong type, not once by twice, in less than 2 months. They caused further damage while replacing my alternator the first time. And they altered the invoice after the fact and forged my name on it. They are very rude and unethical

  • Initial Complaint

    Date:01/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 25, 2023 Dear BBB,I went to Tuffy ********* Center in **********, ** (Address: **************************; **********, ** *****) on January 19, 2023 for an oil change to my wife's ****** Corolla car, but my wife noticed when she's about to drive this car that there was no air/heat coming out from the car's air vents after I drove back home from this auto repair shop. My wife is not able to drive her car as a result. I called Tuffy and I spoke with ******** (front office staff) and I told her about the aforementioned problem with my wife's car after their repair shop serviced it. She told me to bring the car on this day to their shop to check and/or fix it. When I was there at Tuffy today, ******** and another male staff told me they won't fix/repair the problem because it's my problem. I told them that this car's air/heat was working when I went for an oil change service to their auto repair shop on January 19, 2023. Both ******** and the other front office guy (****) told me they won't fix the problem until I pay for the repair. Again, I told them they need to fix the air/heat because it was working before I went to their repair shop (Tuffy) on January 19, 2023. Both of them said no to fix the air/heat on my wife's car. **** was very rude and sarcastic to me when I said I have been their customer for a long time and I expect them to service our car right and professionally. He (****) even told me he doesn't care if I have been a long time customer of ********************** and I have to pay for the air/heat. I told both of them again that the air/heat was working before they serviced my wife's car for an oil change on January 19, 2023. Both of them told me firmly they won't fix the air/heat because it's my problem and not theirs. ******** was very impolite and **** was very rude and sarcastic talking to me.To whom this may concern at BBB, please help! We believe/trust in you to help us with this problem and very concerning issue. Thank you. God bless.Sincerely,*****************

Tuffy Auto Service Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.