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Business Profile

Ecommerce

Herdzco Investment Group Incorporared

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 2nd, I purchase a pair of *********************** shoe replacement soles from Herdzcosupplies.com.On June 3rd, I received an email stating they shipped the item. Yet, for over a week, *** Tracking clearly shows the item has not shipped, Herdzcosupplies.com merely provided a (bogus?) tracking number knowing full well they did not ship the item and had no intentions of doing so. In fact, they refuse to answer and "contact us" queries. On June 7th, I reached out to them (as directed by their website), absolutely no response. As it stands, today, June 10th, Herdzcosupplies.com has yet to ship this item. They simply do not answer inquiries, even when they clearly confirmed receipt of the query and they do not ship purchased merchandise. See attachments.

    Business Response

    Date: 06/29/2024

    Dear Customer,

    Thank you for reaching out to us regarding your order issue. We have sent a replacement, which was delivered on June 21, 2024, at 2:46 PM. We apologize for any inconvenience caused by lost or damaged parcels, as these situations are sometimes beyond our control. We appreciate your business and look forward to serving you again in the future!

    Best regards,  
    Herdzco Supplies

    Customer Answer

    Date: 07/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:12/12/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/28/2024 I ordered ********************* #**** Full Soles from Herdzco Supplies. I received email confirmation for the order (Order #****) and was charged $46.99. The same day I received a *** tracking number: 1ZC1B491YW02962369 with an estimated delivery date of December 4-5. As of this date I have not received the item. *** claims the item was not received.

    Business Response

    Date: 12/21/2023

    Dear *********************,

    Thank you for bringing this issue to our attention. Upon further investigation, we would like to highlight that a notification was sent to your associated email on 12/01/23, indicating that the item was on backorder with a delay of 1-3 weeks. Despite this, your order was successfully dispatched and completed on 12/19/23. If you no longer require the item and would like to initiate a return, we can promptly start the return process at no cost to you, facilitating a refund. We appreciate your understanding and wish you a joyful holiday season!

Herdzco Investment Group Incorporared is NOT a BBB Accredited Business.

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