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Business Profile

Retail Florist

Lavish Floral Events

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased flowers at $107.95 for someone grieving the loss of a pet. I scheduled them to be delivered on 1/13/2023. I received notice they had been delivered. I then spoke with the recipient, and she had not received them. She then said she had received a call from the floral place saying they couldn't make the delivery, so she asked them to bring them by her work at QMG and drop them off at the first floor reception area. They agreed, but then never showed up. She checked and no flower deliveries were made for her. At this point even if the flowers are delivered, the gesture has been ruined. I would still like her to receive them though so she has something for the loss of her pet.

    Customer Answer

    Date: 02/03/2023

    I consider the matter resolved. They were able to help my friend find where the flowers were delivered.

Lavish Floral Events is NOT a BBB Accredited Business.

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