Complaints
This profile includes complaints for Discover Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,167 total complaints in the last 3 years.
- 965 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying since April to acquire a refund of $200, the said they deliver the check and they never did. When I call they always tell me that I have to wait 30 days to get the check and if I didn't get it to call back. I have been doing this for about 4 months and I haven't received anything yet.
Business Response
Date: 08/26/2022
Please see attachedInitial Complaint
Date:08/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Request they validate the the debt. Answer the paperwork l sent to them. Address the identity finance fraud complaint. Remove the errant account keep reporting on my credit report. Provide your license as debt collectors for in IN GOD WE TRUST? Correct the accounts on Transunion, Equifax and Experian.Business Response
Date: 08/22/2022
See attached.Customer Answer
Date: 08/23/2022
Complaint: 17732844
I am rejecting this response because:
Sincerely,
*************************Request Discovery to address my complaint and remove the errant accounts from my credit report.
Business Response
Date: 09/01/2022
See attached.Customer Answer
Date: 09/05/2022
Complaint: 17732844
I am rejecting this response because:
Sincerely,
*************************Can anyone please ask Discover to follow the Law? Are Discover allowed to force anyone to pay for a debt they didnt sign themselves? How does the law works? Please anyone.
Initial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/9/2022 I made a $250 deposit using my Discover Card for future surgery by Dr. *********************** at ************************** Before June 22, 2022 I learned the ************** left ****************** and would no longer be performing my surgery at their center and had moved to *********************** 's Body by Unique. I was told that my $250 deposit would be transferred to Unique Aesthetic, but it was not. I subsequently initiated a refund request with Discover Card Financial on 6/23/2022. I received a temporary credit which has since been reversed by Discover. Unique's Patient Portal had received a credit from ****************** that was reversed with Discover accepted fraudulent information from Prestige. I am proceeding with surgery at Unique Aesthetic to be performed by Dr. ************************ Prestige is unjustly benefiting from Discover's error in not properly crediting my card in the amount of $250.I am requesting a credit for the $250 erroneously paid to Prestige Aesthetics. I received no services from this entity and did not forfeit my deposit because I did not cancel my surgery. I am proceeding with surgery with Dr. *********************** as originally contracted at ***********************'s Body by Unique.Business Response
Date: 08/23/2022
Please see attached.Customer Answer
Date: 08/23/2022
Complaint: 17727089
I am rejecting this response because it is nonresponsive and does not offer any resolution.
Sincerely,
***********************************Business Response
Date: 08/29/2022
Please see attached.Customer Answer
Date: 09/06/2022
Complaint: 17727089
I am rejecting this response because: Discover did not positively handle this matter. However, the vendors did work together to resolve my deposit and properly credit my account.I AM EXTREMELY DISAPPOINTED IN DISCOVER AND THEOR **** POOR attempt at resolution.
Sincerely,
***********************************Initial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened an account to do a balance transfer from *********** to Discover. In the process of doing so Discover did two identical balance transfersso now according to Discover I owe them double the original amount plus the transfer fees. My *********** account now shows a negative balance. I contacted Discover about their error and they refuse to simply reverse the duplicate and insist that I contact *********** to somehow get them to fix Discovers errorwhile paying Discover twice what my balance was to begin with. I escalated my call to a complaintbut have not heard back since.Business Response
Date: 08/22/2022
Please see attachedCustomer Answer
Date: 08/25/2022
Complaint: 17727969
I am rejecting this response because:The person that I spoke with reiterated that they refused to simply reverse on of theduplicate charges. They insisted that I call *someone* at *********** to fix Discoversissue.I did call *********** and they also insist they cannot fix the issue on their end.
Sincerely,
*********************************Business Response
Date: 08/30/2022
Please see attachedInitial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This debt was sold to the debt collector ******************** in regards to Discover Bank. As well as the debt collector keeps reaching out via mail and phone.15 USC ****b (a) Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a creditor in collection with the collection of any debt15 USC ****b (4) not communicate by post card;15 USC ****b (2) not state that such consumer owes any debt;15 USC ****b (5) not use any language or symbol on any envelope or in the contents of any communication affected by the mails or telegram that indicates the debt collector business or that the communication relates to the collection of a debtBusiness Response
Date: 09/01/2022
Please see attached.Customer Answer
Date: 09/01/2022
Complaint: 17727677
I am rejecting this response because:
Sincerely,
**************************************Initial Complaint
Date:08/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contacted Debt collector asked for proof of the alleged debt specifically the alleged original application bearing my signature they have not been able to provide such proof to me therefore you are reporting misleading false account. Delete this unverified and misleading account.Business Response
Date: 09/12/2022
Please see attached.Initial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened an online checking account with Discover Financial Services. I electronically deposit my paycheck on August 5, 2022. Because I was classified by Discover as a new customer, I was informed by one of their banking specialist that I would have to wait an entire week for the check to clear, and the money would be available in my account on August 15, 2022. I was informed by a banking specialist with no reason given on August 12, 2022 that my account was being closed. I was told that I would have to wait 60 days for my funds to be returned to me.Business Response
Date: 08/25/2022
Please see attached.Customer Answer
Date: 08/29/2022
Complaint: 17721399
I am rejecting this response because:
Sincerely,
*********************Initial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i mobile deposited my rent relief check with discover bank they said funds would be posted in 5 to 7 days it once it posted i tried to transfer my funds to a verified external account eveyrthing seems fine next day got a email saying the transfer was stopped and cal discover so i did they asked me a tons of things so handle that then i tried again to transfer funds it was denied again so again i called discover security **** she tells me upload my id and ss and then call back and we can take the next steps to unlock my account so called back and was told account gas been closed and it was a business decision call back after 60ndays and request a check but while this is going on i have an eviction notice the check if from covid 19 rent relief i callled the check to verify its cleared to discover on the 18th of july one customer service lady said something with my address didnt match but while all this is going on im getting mai from discover with banking informationBusiness Response
Date: 09/13/2022
Please see attached response.
Initial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Very disappointed in this company. Which is a shame, because I loved my Discover card. This review is long overdue. At first I did not write a review, because I was trying to keep my self in a peaceful place while sorting my own personal matters out. I loved this card, it was my favorite card. Some time last year, I fell into a financial hardship from my businesses, and fell behind. I decided to look for work using my Accounting degree to restructure my self financially. However, this took longer than I expected and I had to max out cards to live on. I am now working and making really good money, and I am just so annoyed that this card was closed down. Especially when this could have been avoided, had the DISCOVER representatives handled my account properly. While I was looking for work. I got calls from Discover several times, several times. They left no messages. At the time while not having the funds for basic bare necessities, I choose to not answer most of these calls. However, a few times DISCOVER was able to get a hold of me and we discussed the obvious regarding the delinguency of my card. I expressed to them my hardship and what was going on. The only thing I was ever advised about was the time frame I had to make payments before the card was closed which at that time was about 2 months away. I wasn't aware that at the time I had a rewards credit of almost $400.00. This amount would have not only brought me current, but would have saved me from my card shutting down. At no time, NO TIME was I informed HEY *******, DO YOU KNOW YOU HAVE A COUPLE HUNDRED OF DOLLARS IN REWARDS, THAT YOU CAN APPLY TO YOUR ACCOUNT THAT WOULD COVER THE PAST DUE AND BRING YOU CURRENT. No time. So again their reps called me and called me, left no messages and when they were able to get me on the phone. Was no help at all, only discussed what was due and the period I had to get caught up in. Again mind you, the amount I had in rewards would have covered what was due to bringBusiness Response
Date: 08/25/2022
Please see attached.Customer Answer
Date: 08/28/2022
Complaint: 17720507
I am rejecting this response because: The response was unacceptable. Furthermore my initial complaint was not complete. Discover actually closed my account due to not receiving identify verification. Which I had no idea I had to submit. I also speak with several reps. regarding my account prior to my account being closed and was never informed as well. The woman ******* who called from executive level gave no real explanation and just kept repeating the same information over and over when I asked for further explanation. Please do not close this complaint. !!.
Sincerely,
*********************************Business Response
Date: 09/07/2022
Please see attached.Customer Answer
Date: 09/12/2022
Complaint: 17720507
I am rejecting this response because:The representative ******* was very rude and condescending on the first call she made to me, after giving me a disconnected number. She was providing WRONG information. Today I get a letter stating I never sent any new documentation to review, which makes no sense. What would I be sending *******? I do not accept their response, this case is not closed and I do not want ******* from Discover handling my case on their end.
Sincerely,
*********************************Initial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In accordance with the Fair Credit Reporting act. This account 601120XXXXXXXXXX, has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****. 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the 15 USC 1692CBusiness Response
Date: 08/16/2022
Please see attached
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