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Business Profile

Real Estate Services

United Country Sauk Valley Realty

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/12/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May ******************* from this realtor came to my home as I was looking to sell it. After looking the house over she asked for and was given the architects drawings / floor plans for my home. After a couple of weeks I felt uncomfortable with her and her lack of communication with me. I did not have a contract with her or the company she represented. On June 3rd I told her through email I would be using another realtor and requested the drawings of my home be returned. By July 6th my drawings still had not been returned to me and I sent another email to her requesting them again . By July 28th I still had not received my drawings and I sent ******************* another email requesting them for the 3rd time. On Tuesday September 13th I called United Country *********** in *********** **. at ************ . I explained the situation to ****** and politely asked for help in getting my property be returned. I also forwarded to her the 3 emails I sent to *******************. Two weeks later I still had not received any response from either ******************* or anyone from United Country ***********. On the 27th of September I called United Country Realty in Mo. No one answered and I left a message. To date no one from that company has reached out to me all . I have been more than patient with them. All I am asking for is my personal property. I also have all the emails I sent .

    Business Response

    Date: 10/12/2022

    The blue prints were mailed in a round tube mailing vessel by Priority Mail with both his address to which to be delivered, and my return address if necessary to be returned.  I have the receipt from my local post office that I will look into the tracking # for assistance in finding this piece of mail.

    Customer Answer

    Date: 10/13/2022

     
    Complaint: 18197181

    I am rejecting this response because:

    Sincerely,
     
    *************************;   #1 When was this mailed out ?  Why was I not told this and given a date this was mailed out ?   #2  Why did it take the BBB to get involved to get a response from this company after I made a total of five requests to get my property back that  I began asking for on June 3rd ? Why did it take this long to get to this point ? 

    Customer Answer

    Date: 10/31/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

United Country Sauk Valley Realty is NOT a BBB Accredited Business.

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