Reviews
This profile includes reviews for Modern Woodmen of America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDanny B
Date: 04/10/2025
1 starDanny B
Date: 04/10/2025
i give this company no stars. my wife died December. All my 18 2024 . I still have not received the premium payout from this company My family has had to put off having a proper service for her due to lack of funds. we have suffered emotional distress because of this. they said a check was mailed on march 23 2025 but still no check has been received .they seem to be making this claim be as hard as they possibly can .my agent ***** ***** that sold me the policy has made no attempts to help me this matter at all.Every time I call they need a different kind of paperwork or some reason to hold up paying out.I feel they have had ample time to send my premium payout. ***** help address this terrible company. i need my money for memorial services.
Modern Woodmen of America
Date: 05/02/2025
We are so sorry for your loss - please accept our condolences. Our processes are highly complex and based on confidential, private information. While we cannot publicly comment on the exact circumstances regarding your situation, we do not take these matters lightly. We deeply appreciate your candid feedback and are committed to providing the service and support our members and their families deserve.Review fromCathy B
Date: 08/23/2024
1 starCathy B
Date: 08/23/2024
Poor customer service. Difficult to get through phone tree and reach a live person . When you do get ready for a different answer each time along with excuses computer generated letter, heavy volume of death claims, your packet was missing the form x or y or x. Delays to just keep custody of your money I believe. I finally received my payment for my Mothers death benefit 8/23/24. My siblings have not received their payments. Contrast this to our experience with ************- filed the same day, simply submit the death certificate and check received 6/29/2024. Oh incidentally, the agent that just adored our Mother did not even return my call when I attempted to notify him of her demise. He sold her seven policies! Very disappointing service. Our family will not be supporting your business.Modern Woodmen of America
Date: 08/30/2024
We are so sorry for your loss - please accept our condolences. Our processes are highly complex and based on confidential, private information.While we cannot publicly comment on the exact circumstances regarding your situation, we do not take these matters lightly. We deeply appreciate your candid feedback and are committed to providing the service and support our members and their families deserve.Review fromLisa M
Date: 06/19/2024
1 starLisa M
Date: 06/19/2024
After being a Modern Woodmen of America customer with policies spanning over generations, I am in disbelief as to the way I am being treated. My parents bought me and my siblings, a policy as a youngster, because they had the policies, so I followed tradition and bought them for my children.As a current member, I have been denied more coverage because I am a disabled veteran who has PTSD from my military time 30+ years ago. The VA only recognized it within the past year. I can have a "reconsideration application" in the next calendar year. As if my PTSD will "get better" next calendar year.Modern Woodmen of America claims they are family oriented. Laughable! Disabled veteran, who is a current policyholder DENIIED additional coverage because of PTSD defending families. So, my family is out in the cold, because of my service disabilities. I have to wonder how many other veterans have had the same denial. Newsflash Modern Woodmen of America!!!!!! PTSD doesn't always mean you want to off yourself!!!! It means you are looking for help for managing how you were treated/what you saw in the service.Take your money where veterans are appreciated and respected!!Modern Woodmen of America
Date: 06/27/2024
We are very grateful for your long-standing membership with us, and we regret we are unable to extend further coverage at this time. Our decisions are highly complex and based on confidential, private information. While we cannot publicly comment on the exact circumstances regarding your situation, we do not take these matters lightly. We deeply appreciate your service to our country and wish you all the best.Review fromHalim M
Date: 03/09/2024
1 starHorrible customer service! They will hold your money hostage. Beware! Beware! Beware!Review fromWilliam M
Date: 01/23/2024
1 star34 years of payment and life insurance eats your retirement plan in men's accounts. It's does effect women the same.Review fromMike S
Date: 08/03/2023
5 starsMy family and I have had policys and investment with Modern Woodmen for generations! There arent more honest and competent people to work with in my book. There has never been a time that I have needed a question answered that someone wasnt right there for meReview fromTickedOff
Date: 06/26/2023
1 starI think your company is a ripoff. I was the insured on my policy,though I signed my mother over when I was sick,I was still the insured,had been for years.AND FOR YOUR COMPANY TO HAVE THE OADSITY TO ALLOW MY GREEDY SISTER LIE AND TELL YOU PROBATE TOLD HER TO CASH IN THE POLICY TO USE FOR BILLS AND NOT EVEN NOTIFYING ME YOU ARE DEFINETLY WRONG FOR THAT.I want my insurance policy back in my possession,i have been trying for years to get it.My mother kept all my important papre=ers with hers and when she died I got everything back but my policy.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.