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Business Profile

Health Club

Peak Fitness, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

This profile includes complaints for Peak Fitness, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Peak Fitness, Inc. has 2 locations, listed below.

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    • Peak Fitness, Inc.

      4304 E State St Rockford, IL 61108-2113

    • Peak Fitness, Inc.

      4401 Peak Dr, Loves Park, IL 61111-8001

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally went in to cancel my membership in the beginning of February. I was then charged $29.95 in the month of March, so i went in to ask about the charge, they assured me that my membership was canceled and i would not be charged again. Then, in the beginning of April i was once again charged $29.95. I have been trying to get in contact with a manager for over a month and a half. ***** takes my name and number and tells me that a manager will be in contact with me within two business days, but i never hear from anyone and when i call they act as if this the first time theyve heard of this issue.

    Peak Fitness, Inc. is NOT a BBB Accredited Business.

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