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Business Profile

Closet Organizers

Chicagoland Custom Closets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Closet Organizers.

Complaints

This profile includes complaints for Chicagoland Custom Closets's headquarters and its corporate-owned locations. To view all corporate locations, see

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Chicagoland Custom Closets has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/29/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired this company for cabinetry and mirror installation in our new home. We clearly requested shaker-style drawer and cabinet faces and confirmed this multiple times with the designer. I raised concerns during the design phase when the rendering didnt look correct, but the designer assured me that all selections were for shaker-style and blamed limitations in their new software for the visual discrepancy.After installation, we discovered that several drawer fronts were flat rather than shaker-style. The designer admitted the issue had fallen through the cracks and initially offered to correct it, explaining that certain drawers might not have been tall enough to support shaker detailing.However, once the manager, *** ******, became involved, the tone shifted. He dismissed our concerns, claimed we should have noticed the difference earlier, and insisted we had agreed to the flat style. He refused to make any corrections unless we paid the full remaining balance.Our agreement allows for a $1,000 hold if follow-up installation is needed. We withheld that amount and clearly stated it would be paid upon completion of the correction. Despite this, Mr. ****** has refused to proceed and has not provided any estimate for the corrective work. We are being asked to pay in full without knowing the scope or cost of the proposed fix, which is unreasonable.Additionally, the mirror we ordered was poorly fabricated. The edges are rough and unfinished, and the surface is warped, causing visible image distortion.Most troubling, Mr. ****** sent a recent email accusing us of stealing and threatening legal action over the withheld amountdespite our compliance with the signed agreement. We are seeking that the company follow through on the correction and complete the project as specified.

      Customer Answer

      Date: 06/17/2025


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      Joon Im

    Chicagoland Custom Closets is NOT a BBB Accredited Business.

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