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Business Profile

Radiology

Integrated Imaging Consultants, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the ************************** at ****************************************************** on January 10, 2025. This was an appointment for the annual mammogram. I chose this clinic because it was in network according to the **** MA website. I am a subscriber to BCBS MA PPO.However, I received a bill from Integrated Imaging Consultants for $280.00. I didn't visit this place, and I didn't know I was receiving a bill from it (not the advocate group). I reprocessed the claim with BCBS MA, and it was completed on May 12, 2025. The website shows that the amount I owe is $0.00 for this bill.But I still keep getting the bill (the most recent one was May 30). I told this company that the health insurance claim was reprocessed, and the insurance company is covering all the costs. But I got another email on 30 May, saying I still owe $196.40. I do not understand why I'm responsible for something that the insurance company is covering.

  • Initial Complaint

    Date:05/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid the full amount billed for imaging, not realizing that it had been denied due to late submission to Aetna by Integrated Imaging. Therefore, it should have been covered by insurance in spite of company's error. In subsequent three-way calls with Aetna, Integrated Imaging and myself, they agreed that I am due a refund. Most recent three-way calls were 4/16/2025 and 5/8/2025. They always say they have to investigate first and then I will receive a refund in 7 - 10 business days. The refund is never processed. Prior to these three-way calls I had conversations with them and sent them documentation. They sent it to an investigative specialist at that time but then later had no record of it.

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 19,2023 My doctor ***** a second mammography. I was billed by them saying ******** didn't cover it. Well ******** did pay after I gave Intergrated my credit card. So, for three months Thay bill me $113.34. I call them 02,02,24 and fax them a copy this bill. fax #************ ************** ask me to send copy of bill with the payment. I call 866=********** don't know the young man name told me I might not get my money back. I have only receive one phone call that was *************. So I call Advocate bill office and the Young lady look-up the claim and said ******** paid . Can You please help Me to get back my money

    Business Response

    Date: 05/30/2024

    Thank you for your recent letter regarding the complaint submitted to your organization by *****************************.  *************** LLC provides medical billing management services on behalf of Integrated Imaging Consultants LLC. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Integrated Imaging Consultants LLC.

    Our review of the patient's account has resulted in these findings:
     
    The date of service the patient paid the balance was for 8/30/23 not 10/19/23.
    The charges for 8/30/23 were filed to ******** for this date of service, however ******** denied.
    Please confirm if the patient had ******** Part B for date of service 8/30/23 or any other insurance the patient had at time of service.
    The Explanation of Benefits attached to this complaint was for date of service 10/19/23, not 8/30/23.

    We regret for the inconvenience this has caused *********************** Green.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

    Customer Answer

    Date: 06/06/2024

     
    Complaint: 21707934

    I am rejecting this response because:

    Sincerely,

    *********************** Green

  • Initial Complaint

    Date:01/02/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Integrated Imaging Consultants sent me two emails regarding a bill for a free annual mammogram that has been covered by my insurance 100%. I was told by the hospital that $313.60 which I paid on May 29th, 23 was my responsibility for the annual mammogram and the breat ultrasound. This company sent me a bill via email for $280, which has been processed and paid by my insurance on 5/1/23 in the ammount of $105.70, and $174.3 has been the insurance discound I received. I have contacted the billing office 4 times, I have spoken with totally incompetent people who keep telling me that they did not receive the payment. They did not follow up with my health insurance because as they said - "we file electronically". It looks like there is no follow up, and payments are not being recorded and accounts updated. I would like my bill to be updated with ZERO balance, as this has been paid by my insurance as evidenced by provided EOB

    Business Response

    Date: 02/27/2024

    Please see attached

  • Initial Complaint

    Date:12/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received multiple e-mails saying I owe money to this business. I will not click on any links in the e-mail because I am concerned that it is a scam. I have not had any imaging services done recently and never received a formal bill and nothing appears on my medical portal. I have tried calling them on numerous occasions and the phone is ALWAYS busy. I sent them multiple e-mails through their contact us form on their website saying I never received a bill with no response. In my emails, I have requested that they send me a bill through the mail and provided my address but have received no bill and gotten no response to my emails. I do not want to take a chance that they will send me to collections for a bill that I do not believe is mine, but if I do owe money, I have no problem paying them after ensuring that my insurance has been properly billed. Thank you!

    Business Response

    Date: 02/27/2024

    Please see attached

    Customer Answer

    Date: 02/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:11/13/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am constantly getting e-mails saying I owe money for this business. I dont want to open the e-mail ( pay bill on line) because Im afraid its a scam.I never received a bill from this *********** have paid all medical bills that I have received. I tried calling them on numerous occasions and the phone is ALWAYS busy. I sent them an e-mail from their website saying I never received a bill with no response. If you look at their on line reviews people say the never sent me a *********** me to collections. If I owe money, I need them to mail me a bill with the amount and what my insurance has paid!! I have no problem paying them if I owe money. Thank you!

    Business Response

    Date: 12/19/2023

    Please see attached response on Complaint ID ********.

    Customer Answer

    Date: 12/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Integrated Imaging Consultants, LLC is NOT a BBB Accredited Business.

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