Complaints
This profile includes complaints for Advanage Diversified Products, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Against: Advanage Diversified ****Complaint Details:I am writing to express my disappointment and frustration with the service I received from Advanage Diversified **** Despite having a legitimate distributor agreement and paying for the order, the company has ignored my attempts to retract a complaint filed against my Amazon store.Issue:- I have a signed distributor agreement with Advanage Diversified **** to sell their products on Amazon.- I paid for the order in question.- *********** filed a complaint against my Amazon store, claiming I was selling counterfeit products.- After providing proof of my store's authenticity, the company has ignored my emails and refused to retract the complaint.Resolution Desired:I request that Advanage Diversified **** retract the complaint filed against my Amazon store and provide a formal apology for the inconvenience and harm caused to my business.Supporting Documents:I have attached the following documents to support my complaint:- Distributor agreement - Payment receipt Additionally, I propose the following options to resolve the issue:1. Allow us to remove the existing inventory from Amazon.2. Permit us to sell the remaining 40 pieces of inventory, after which we will be out of stock.If neither of these options is acceptable, I request that Advanage Diversified **** retract the complaint, as it is impacting our store's performance. Furthermore, I request that the company provide us with reimbursement for the 40 pieces of inventory.Thank you for your attention to this matter.
Business Response
Date: 12/30/2024
I have provided Advanage Diversified Products, Inc. response to the complaint.
**** *******
************
Customer Answer
Date: 01/06/2025
Complaint: 22613284
Hello ADVANAGE & BBB Support,
Thank you for your feedback. As acknowledged by ADVANAGE, we are an authorized seller of their products on ******. According to their notice, they have the right to cancel any distributor agreement with 30 days' prior notice, which can be extended to 90 days.
We received the notice revoking our distribution rights on August 12th. At that time, our last inventory purchase from ADVANAGE was already in ******'s warehouse, with 210 bottles remaining. We made a concerted effort to sell the inventory promptly and have since reduced the remaining units to 44 bottles.
However, on November 5th, 70 days after receiving the notice, ADVANAGE filed an IP complaint with ******, falsely claiming that we were selling counterfeit items. This complaint has severe consequences, as it not only blocked our inventory but also puts our selling privileges at risk.
We would like to highlight the following:
1. We are authorized sellers of ADVANAGE products.
2. We purchased our inventory directly from ADVANAGE.
3. We received transparency codes from ADVANAGE, which verify the authenticity of our products.
4. ADVANAGE only allowed us 70 days to sell our inventory, despite claiming a 120-day period.
In light of these facts, we request that ADVANAGE retract their complaint and grant us the remaining 30 days to sell or remove our inventory. If the complaint is not retracted, ****** will dispose of our inventory, causing us significant financial loss.
I'm Attaching Transperancy Code images below , Which Shows our Authenticity
We urge ADVANAGE to take immediate action to resolve this matter.
Sincerely,
******* ******Business Response
Date: 01/22/2025
I need to investigate said issue with ****** before a final decision can be made. Allow me a few days to do so.Customer Answer
Date: 01/28/2025
Complaint: 22613284
I am rejecting this response because:Hello,
Thank you for your prompt response. I understand that you need to investigate the issue with ******, but I would like to stress the urgency of this matter.
****** has given us a 15-day notice, after which they will dispose of our inventory if the complaint isn't retracted. I had already explained this situation to ******* ***** personally via email.
The retraction process is straightforward and will only take 5 minutes. I have provided you with the Complaint ID: ***********. To retract the complaint, simply go to the retraction section on ******, enter the Complaint ID, select a reason for retraction, and confirm.
I kindly request that you take immediate action to retract the complaint. Failure to do so will result in the destruction of our inventory, wasting our time and resources, and leaving a negative impact on our account due to the ** complaint.
I appreciate your prompt attention to this matter, and I look forward to hearing back from you soon.
Sincerely,
******* **********************
Business Response
Date: 01/28/2025
Refer to distributor agreement between Advanage Diversified Products and The ****************. **************** established a store on ****** as **************** selling our Advanage Cleaner. *** does not have an agreement with ************ to sell on ******. It is unfortunate our action to shut down an unknown seller has cause ****** to place a fraud hold on Planet Store sale. *** cannot afford to repurchase the 40 cases, we will contact ****** on the possibility of releasing the 40 cases than **************** / Planet Store can sell Advanage on other venues such as ******* etc .I will follow up after communcating with Amazom about the release of the 40 cases.
Initial Complaint
Date:03/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 02/17/2024 for three products totaling $83.90 and did not receive them. I called the number available and the customer service line (option 5) is not in service. On 03/06/2024 I reached-out via email to ask to a refund if my order could not be fulfilled. On 03/19/2024 I selected '0' and was given a answering machine where I left a message. None of my attempts to contact Advanage have received a response. On 03/19/2024 I was sent an email from Advanage asking me to review the products. I have never received the products I paid for. My order is still listed as "pending" on their site even though I was charged for the products and the transaction went through the day I purchased them.Business Response
Date: 04/15/2024
First, please except my apology for the poor customer service and shipping experience you have received. Unfortunely, your order was overlooked pending shipping, I personally apologize for our lack of communication. Advanage Diversified Products vaule our customers and hope this experience does not affect your continue use of our Advanage Wonder Cleaner. Your order will ship tommorrow overnight by ************ Upon shipping *** will notify by email that your product is on the way to you.
Again, I apologize.
***********************
Advanage Diversified Products, Inc
************
Customer Answer
Date: 04/15/2024
Complaint: 21457507
I am rejecting this response because:The business is sending the product they owe me to the incorrect address. I will not receive this package because it is not arriving at my address.
The current, incorrect destination for the *** package is ************************
My address is ***********************
*** email screenshot is attached.
Sincerely,
*********************Business Response
Date: 04/15/2024
We are in the process of correcting your address through *** overnight customer service. Your correct is ***********************************************, you should receive and address update from ***.
Thank you for your patient!
***********************
Customer Answer
Date: 04/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I have received the items that I paid for. Attached are photos of the products I have received.
Thank you for your service and time.
Sincerely,
*********************Initial Complaint
Date:03/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
date of sale 3/1/24, Invoice ******, Salesman- ********************* How can a salesman charge more than the receipt they provided? The receipt I was left shows 4 bottles is $139.95. I was charged $172.00, besides the fact that the product that was left is not the product he used.Business Response
Date: 03/18/2024
I apoligize for the deception of the Advanage sales person. Be assured, we the manufacturer of Advanage The Wonder Cleaner expect the highest representation from all advanage sales people.
Your total order will be refunded with in 10 business days. Please visit www.advanage20x.com to learn about us.
***********************
Customer Answer
Date: 03/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:08/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
At the end of May of this year, my special needs sister came to visit. At this time there were some traveling salesman in this town, unknown to me. The guy conned my special-needs sister into spending money She does not have for a cleaning product she did not need (***** per bottle). I immediately contacted the company on the back of the unwritten receipt paper that they provided us, and was assured by the company that they would refund my sisters money and send me the information on how to return the product to them. I was told to send something in writing and I didI was informed by the company that they would provide us with a refund. I have not heard anything from them in over two months, I have left multiple messages with their company phone number and tried to reach out multiple ways. .now I am reaching out to bbb for a real resolution. I want the $120 returned to my sister and that is all and then they can have their crappy product back, Unused. I included a picture of the salesman that was in town that day. However, since they did not provide a filled out receipt, I do not have any of the other information.Business Response
Date: 08/03/2023
I apologize on behalf of an unknown salesperson. Unfortunately, there was a misunderstanding between the two parties. The requested refund has been approved without any document to support request. Check will be in the mail.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.