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Business Profile

Fence Contractors

Brown's Fence Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Brown Fence Company to install a fence for our inground pool. Installation was to begin early July 2023 but did not start until early November when the crew seeded the majority of the posts and left the site.

    November 6, 2023, I received a text message from the pool company advising that the fence company had hit plumbing lines for the pool. The pool company came out on November 10, 2023 to dig up fence posts to find the leak and fix the plumbing. Repairs came to $577.50.

    I never received any contact from the fence company about the hit. On November 10, 2023, I notified them that the crew working on the fence had hit the line, that the pool company was fixing it, and requesting they come out to see what needs to be to done to finish installation.

    November 16, 2023, Brown fence company notified me that material would be delivered soon, and they would be out to finish the install and get the new posts set where the pool plumbing was hit. Fence installation was finally complete on December 6, 2023.

    Opening the pool this spring, a leak in the system was identified. Pressure testing lead to another hit in the pool plumbing by a fence post. The fence company tried to fix the plumbing themselves with a concrete patch and adding extra concrete to the post. The pool company has kept the pipe for documentation. The costs for locating the leak, repairs, and excess pool chemicals due to not being able to run the filter for an extended length of time came to $2151.00.

    I notified the fence company of the second hit on May 11, 2024 and again on June 6, 2024. I received notification on June 11, 2024, that the fence company would be out to make repairs to the fence, but no one has been out.

    June 16, 2024, I forwarded the invoice from the pool company to Brown fence company requesting they cover the cost due to their lack of disclosure about the hit. They responded that there was no second hit to the plumbing.

    Want: costs of repairs covered and fence repaired.

Brown's Fence Company is NOT a BBB Accredited Business.

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