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Business Profile

Clothing

Marlee&Mylah Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out to this business via email 2 times once on 7/15 and again 7/16 about items Ive ordered months ago and have not yet received. I never received a response. Shes also incredibly rude always blaming others saying if you didnt read my post thats on you at this point I just want my money refunded for the Fathers Day wooden frame, **** socks, and cooler bag I ordered and never received. I was told the Fathers Day wooden frame was on the way and that was a month ago. This is ridiculous to run a business this way. Ive ordered from plenty ******** groups and have never had this problem at all.

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered several items from this company and never received them. Ive sent so many emails and she never even responds to them. This woman sells fake items and steals your money. Dont order with her or her business.

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from this business. I never received the item (******************). I was told that I wouldn't get it because the model period(?) for that item was over, even though she accepted my payment. This was paid for on March 20th. She took the payment, never said that the model period was over for this item until I contacted her on April 25th when I was finally allowed to pick up my other items. I told her that I was missing the sweatsuit. She said on April 25th that she actually needed to refund because of the above reason. Said she would refund by the end of the week. No refund was sent that week. I contacted her again on May 1st about my refund. She never responded. Then I contacted again on May 2nd. No response until May 3rd. In which she had said she is "off" and will refund when she has the chance. This is ridiculous and unacceptable for a company.

    Business Response

    Date: 05/12/2023

    ***** never made it for a pickup. And had to wait till next pickup. She then missed a payment through my rules you are deleted. I let her pick her items up I had in and then told her she would receive a refund for her Model outfits since she would no longer be a part of group. I wasnt in office last week and made it clear on my ******** page. I sent her refund yesterday. Sent you proof just now. 

Marlee&Mylah Co. is NOT a BBB Accredited Business.

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