Complaints

This profile includes complaints for Majeski Motors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Majeski Motors

  1707 E 4th St Sterling, IL 61081-2921

• 

  Majeski Motors

  849 N Galena Ave Dixon, IL 61021-1518

• 

  Majeski Motors

  516 Il Route 2 Dixon, IL 61021-9123

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2009 ***** Impala from the ************************* ******** motors. I was told by the manager ****** that they would bring the vehicle in for service (door locks, driver door not aligned and the sun roof sliding cover). I stained to bring the car there and get a loaner while my vehicle was fixed. A week after bringing them my vehicle I called to check the status and was told by ****** that everything has to be out of pocket. He was supposedly told this by the replacement manager (****** went into labor). This is a clear beach of contract given that the previous manager, as an agent of the business, offered services, I agreed, I received a loaner and now told they would not honor the agreement.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was inquiring about an 2016 Jeep Patriot that was at another facility. I was told the vehicle would be there to test drive the day of my appointment. It wasnt there so they tried to get me financed for a vehicle that was way out of my price range. My credit isnt the best so they ran my credit which I was fine with that since I was there in the dealership. The lenders wanted a 3k down payment or a co-signer which I had ********** 2 days later I get a call from the dealership stating we got you approved with 3k down and ******************************************************************************************** picslol I was upset because all this happened 2 days later. So basically the dealership ran my credit again w/o my consent. So I filed a complaint with the *** for running my credit again due to the face it showed up on my credit report. Then on top of that the manager kept asking for my credit card number. So just be cautious when dealing with this dealership they are shady individuals

  Business Response

  Date: 10/04/2024

  First off, I'm sorry to hear that you felt we were out of line in some way for trying to help solve your financing needs with the primary goal of opening up additional options and also lowering your monthly payments.  That being said please understand that we at Majeski never ran your credit again.  We ran it 1 time total, and your application remained valid until 10-9-24 as laid out in the consent form you signed.  Most of the lenders that we checked with were lenders that we had already worked with on the original date you were in the store, and they would not have had to pull your credit again either.  The agreement clearly lays out your consent for us the dealership to submit your application and your credit information for the purpose of obtaining you an auto loan which you and I discussed.  You and I spoke personally on Monday 9-30-24 at approximately 10:30 am where I explained I had achieved you financing approval at lower rates and terms on a lower cost vehicle and told you your new monthly payment the updated vehicle details with your response being "Great,  I know those cars I like those cars, that's the payment I was paying on my Jeep that will work"  We then set up a time of delivery for you to come complete the purchase of your new vehicle at approximately 6:15 PM that same evening to which you committed to and said you would be there.  You seemed excited, the conversation was cordial, and we felt we had accomplished a real win for you in securing a good approval with ******signer involved, No Trade-in involved and a reduced down payment from what we were discussing on Saturday 9-28-24.  That is the first and only time we asked for your credit or debit card to make your down payment which you indicated you would do when you weren't driving and asked us to call back in 20 minutes. I find Miss ****** statement that we are "shady" and didn't have her consent slanderous and if she doesn't quit making false statements and misleading allegations about Majeski Motors we will seek our legal options to hold her accountable.  At this time the application will not be sent to any other lender on our behalf, but we will not be submitting any letter to the credit bureaus indicating we didn't have authority to submit her application because that is false as proven in the attached authorization and consent form.    

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership did not disclose that the vehicle was previously repainted. There has been multiple problems with this vehicle; including failed sensors, and the gear s*** shattered with only ****** on a 2021 model. Any exterior repairs require repainting, costing more money out pocket to me, because the original color of the model was pink and I was sold a black vehicle and it was not disclosed to me that it was previously pink. I have no idea of what previous damage or defects were present to exterior because of the repaint. This dealership was decitful and claims not to have any knowledge of the vehicle being repainted.

  Business Response

  Date: 08/27/2024

  This email is in response to ********************************** recent complaint about the vehicle she purchased previously being pink and now being black.  As it states on the window sticker she provided it was a "**** ***" vehicle originally, and all of the vehicles they provide for their top performing **** are pink.  That's a prestigious award to win the ultimate "Pink ********* for a **** *** account executive.  That being said, when those vehicles come back into the marketplace it's a common practice for **** *** to have them painted a more neutral color to appeal to more buyers.  This practice also helps protect and retain the exclusivity of the "Pink ********* because if they didn't do this there would be so many pink ********s running around the roads their program wouldn't be regarded as high because people would see them everywhere.  Majeski Motors did NOT paint the vehicle black we acquired it that way and according to the provided AutoCheck there is not any accidents shown on the vehicle suggesting that the paint work was done to "cover up" any damages as suggested.  I've also provided a copy of an appraisal we performed on this vehicle after *** and ***************** had purchased it from us and please see the notes describing the car as a "clean car, clean AutoCheck no other issues to note good tires , good brakes" minus a broken seat control latch. At the time of this appraisal, it was noted that unfortunately the payoff on the ******** was higher than the actual value at the time making it difficult for the customer to perform a trade in deal.  Many factors can contribute to this and each deal being a specific set of circumstances it would be too much to divulge here.  However, seeing the provided window sticker ***************** submitted I notice that it was printed by a different local competing dealership and previous experiences would suggest that the fact the car was painted and a "possible cover up of damages" took place might have been suggested rather than stating the truth that unfortunately the payoff is higher than the value at this time making a trade in deal difficult.  I don't fully believe that the reason for this complaint is that we did something wrong or that we were misleading in any way because the cars exterior color had been painted previously but that maybe the customer has found it difficult to trade in at the moment and Majeski is being made the scape goat because of it.  
  
  **********
  General Manager

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I really hated to do this. So I looked at Majeski Motors in ********, ** (new location, old dealership) and they were willing to work with me to get a new car, provided that my husband signed the paperwork as well. Not too long afterwards I had been contacting them to let them know that the car was making sounds and that there was some issues with me being able to drive it at optimal highway speeds. I'm still driving the car at 45mph on some parts of the expressway because I'm experiencing a leaning in the car to the left. The car shifts really bad when the wind is high (I've not had this issue with other cars), its ***** when the road is uneven, it feels super unstable when I have to make sharp turns or I have to slow all the way down to make turns because the car feels like it wants to tip over. The car is also stalling quite often, which tells me that something may be off with the cylinders or something else mechanical (this is an issue I had with a previous car, so I can identify the feeling.) Also, after getting the car checked two other car places, including **** (because that's the brand of the car, I also supposedly have issues with the tires and brake pads. After only having the car since March 2024? Why am I having all these issues and yall expecting me to pay for this stuff, when I have warranties? Its too soon for me to be having all these issues. They don't return phone calls when they say they will, they barely return emails. I am not contacting the location because its fun for me and I am not paranoid. If you do a diagnostics, you should be checking EVERYTHING and not just what the customer is saying, but they want me to drive the car 50+ miles to the service center in Dixon to get checked and still potentially not fixed. IF yall not gone fix the car, then just come get it because I'm not going to keep asking for help and nothing is getting done.

  Business Response

  Date: 06/12/2024

  *******, I have already agreed to looking at your car to see what IF anything can be done to handle your concerns.  Our location is Sycamore is not set up for mechanical repairs and we have a centrally located service center in Dixon as you know.  We have agreed to bring the vehicle in at no cost do a full work up and go over options with you should any repairs need to take place.  IF you have warranty in place our team will do all they can to get the repairs covered limiting the out-of-pocket expense for you.  Unfortunately, we don't have a different location to service the vehicle for you and this was made clear at the time of your purchase.  I don't recall being made aware of any issues you were having until about 1 month after you took delivery of the car and you had made your salesperson aware of you hitting something in the road when you explained some of the issues you're describing.  *******, we spoke on the phone just over a week ago on another matter, why not share your concerns with me at that time.  I see the images you've provided but the pictures do not show any visible signs that anything is broken or not functioning properly, so our only option is to schedule a time to have the vehicle diagnosed at our service center in Dixon.  Please call ************ and ask for ******.  Hs our service and parts director and will be very accommodating towards your schedule.  

  Customer Answer

  Date: 06/13/2024

   
  Better Business Bureau:
  
  In regards to Majeski's response:

  I am very much aware that your service center is in Dixon and I had asked on a few occasions if we could figure out a way to get the car there and back for servicing that did not require me having to drive it there. You may selectively not recall me having any issues with the vehicle until about a month ago (yes I had been calling **** several times since the week of my purchase in March to let him know about little things that I thought were odd, like noises coming out of the front of the car, presumably engine related, and it either got sent to you and you guys did nothing or it just wasn't a big issue to you), however, I distinctly remember calling you on a few occasions and actually being able to get you on the phone. One of those occasions was indeed sometime on the end of April when I took the car in the Merlin's to get a check done (the pictures I included) and I called you while I was there. So for you to say that it was just over a week ago in regards to another matter is half inaccurate, because while we were speaking on another car, I have still been reaching out about issues with this one. For example, I have an email sent to **** on March 25th at 9:14am which was a thread response highlighting some issues that I had with the vehicle; I'll copy and paste my response below. March 25th is the date, that is only a few days after I purchased the car. So that disperses your statement of the awareness, because it should have been brought to your by him, considering I didn't have your email to send it to you directly at that time. 

  My response to **** at March 25, 2024 at 9:14am:

  Hi, thanks for getting back to me. I notice that when I am driving the vehicles, when I am making right turns, there is a feel of uncertainty vs making left turns, and I yet still am unable to put the speed on that I need to when on the expressway and feel safe to do so. For example, when I've driven a ***** CRV or a ****** Rogue, to me they both drive the same and I didn't have an issue changing lanes, steep turns or anything like that, even with the first drive. Maybe its because this one is more of a utility vehicle vs just a crossover suv. And as far as the *** goes, I thought I was trading that one in. I didn't know I had to come and pick it back up.
  If you need to chat, you can give me a call, because maybe I misunderstood something with the ***. Thanks.

   

   

  The next email after that was on May 2nd I sent to **** asking to do a preliminary check on the vehicle, at which time I mentioned to him that I had hit something (the car was driving slightly unstable prior to that, and that last email made him aware of it.)

  I took the car to ******'s on Saturday, May 4th right before I went out of town and I spoke to you about the concerns I had with the rusting of the parts under the car and you kind of dismissed it like, oh it just happens over time, nothing to be ****** concerned about. I had you on speaker while there and the guy I was working with overheard the entire conversation. So you were absolutely aware of the issues that I had with the car having some driving issues. I told you it stalls a little bit, and I cannot get it up to optimal speeds on the expressway without it doing too much in terms of ****** swerving. Its been that way since I got it. So again, we need to figure out how to get it to the Dixon location that doesn't require me to drive it there, because I have more than one witness to the fact that I have been calling, emailing and reaching out trying to get this fixed. I do not believe that I should be coming out of pocket with anything considering that these issues were happening so close after the purchase date. Let's get this together so I don't have to call you guys again for anything concerning car work.
  
  ***********************************

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to no one at all from this dealership and never contacted anyone ever by phone , not by email, and definitely not in person not ever!! And never gave my consent to allow them to run my credit for a report! And not only did they run it once it was done multiple times!! On two different occasions!! How is that even legal!!?? How does a so called business do that to a person and get away with it!?! And by running my credit they actually in all reality made my credit score go down even more!!! I dont and didnt have the greatest credit at that time but I was and still am working on trying to fix it and establish my credit because I dont really have any credit built or enough credit built yet! By them doing that it most definitely was effected by them running my credit and without my consent!!!! That really just blows my mind that a business would just do that to an individual and let them think that that is okay!!! I want this taking off of my credit report permanently and something needs to be done with that s***** a** company and fast!! Its just absolutely insane!!

  Business Response

  Date: 04/17/2024

  *****, Thank you for expressing your concerns with us regarding running your credit and your application for a loan.  Your actual application came to us through one of our 3rd party providers where customers much like yourself apply for credit and financing options with their auto loans.  This would have been the site where you submitted your credit information and gave the authorization to have your credit run.  We had also made SEVERAL attempts to reach out to you regarding what we were able to secure for an approval for you as it shows in the information from our system below.  While I certainly apologize if you feel that we have done anything wrong on our end we received your application and were only attempting to assist you with getting a vehicle loan as our 3rd party provider stated was your request.  If you feel that your information was provided to this 3rd

  Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues

  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this place in Arpril of 2023. Within 2 months the vehicle needed all new brakes. Five months later the engine light comes on. Take it to service department to read the code they tell me it's tork converter. It does shifts hard, dies at the red light, on the freeway the rpms sky rocket I have to pull over and shut van off, cruise control doesn't work and the remote start just stopped ontop of all of this it needs all 4 new tires. I contacted the sales man several times he told me he would see what he could do to help me. With no other response. I then contacted the place again spoke to another person who said he would call me with an answer. He never did 2 days later I call speak with the 2nd person who told me they weren't going to be able to help me in any way told me the manager would call me within the hour to tell me why and he NEVER DID!!!!!! All I asked for was for them to help me repair the issue as I just got the van I owe 19 thousand on it and already the engine is failing.

  Business Response

  Date: 04/17/2024

  Thank you for reaching out to us Taija!  I apologize that you don't feel that you were getting responses from our service team as quickly or efficiently as you would have expected.  We have made some changes in that area recently to try and make sure that all of our customers are taken care of as they should be.  That aside though, I wanted to reach out to you as I see that when you purchased your *** it looks like you did NOT opt for the additional warranty coverage.  While I understand that sometimes that can increase the monthly vehicle payment, this is why we offer these plans, so that customers like yourself can budget solely for the monthly payment and not have to worry about the larger costs of repair that are inevitably going to come up with vehicle ownership.  With all of that being said though, in good faith I would still be willing to offer to have those repairs, assuming you have not had them done yet, I would offer to have the repairs done at employee pricing.  If you would like to have us do the repairs for you please feel free to reach out to us.

  Customer Answer

  Date: 04/18/2024

   
  Complaint: 20946012
  
  I am rejecting this response because: Since the van quit working i refused to make payments towards a vehicle I couldnt drive. It was repo 2weeks ago. I no longer have possession of the vehicle. Had you responded with the thoughtfulness of you your response 4 months ago I would  have very much loved your offer and accepted it as I went to your business and every worker I spoke to turned down helping me. And as far as the extra warranty that was never ever ever offered to me when getting the van. But as stated I didnt see it fair to make payments to a vehicle I could no longer drive so its now no longer in my possession. Thank you for your very delayed response in helping. 
  
  Sincerely,
  
  ***************************