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Business Profile

Jewelry Stores

Anderson Jewelers
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to return a purchase one week after receiving it as a gift and was told that the item was sold on consignment and money could not be refunded. My husband was not told it was a consignment sale and that a refund would not be possible. The return policy is very clear and I dont understand why they wont give a refund. There is not a description of the diamonds that were purchased, when buying from this store several times in the past (before new owners) we never had an issue.

    Business Response

    Date: 11/27/2024

    This items was purchased as a gift and was also a memo item not owned by the store. The item can be returned for store credit. The receipt states that special orders will receive store and gift recipients will receive store credit. This was a memo item that was purchased as a gift, so it falls under the special order and gift recipient categories. 

    Customer Answer

    Date: 12/11/2024

    From what I understand from a phone call I made to the BBB on Friday December 6th the business is now stating that a refund is not possible because it was a gift,not the original explanation of a consignment sale, and only an in store credit is possible. The receipt states a full refund within 30 days, after 30 days gift recipients will receive in store credit. I tried to get a refund within two weeks. I have now been given two explanations why I cant have a refund. This is a small town business that we have supported for years and under the new owners they have proven to me they are running a dishonest business.

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