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Business Profile

Auctioneer

RB Global

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auctioneer.

Complaints

This profile includes complaints for RB Global's headquarters and its corporate-owned locations. To view all corporate locations, see

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RB Global has 6 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/09/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2019 ****** Camry via the **** auto auctions (**********, ** North branch location) online sale on March 26, 2024. I also paid for the car and for **** to transport the car to my home in ******, OK ***** via the Go2AuctionsNow.com broker company. Upon the car arriving on the transport at my home, the car had additional damage to the Passenger front fender, hood, Passenger headlight, and front bumper that was not on the car before and during online purchase. *********************** (Asst ******* of the **** **************** branch) asked be to get repair estimates and confirmed in email that some damage had occurred when **** was moving and/or loading the car for transport. I returned estimates to both **** and Go2AuctionsNow.com and ****** offered to settle for less than half of the original lowest estimate (of 4 estimates). I am having to pursue legal action to obtain full repair for the damages that **** caused and that were not affecting the car at time of online purchase. Do to the hassle caused by the unreasonable, unfair and negligent handling of my car storage and delivery by **** after my purchase, I wish to file a formal complaint against **** Auto Auctions (and their Corporate owner - *********** Auctioneers based in ********).

      Business Response

      Date: 11/27/2024

      Good afternoon Mr. ***************************** style="color: rgb(24, 50, 71); font-size: 14px; font-family: Calibri, arial, sans-serif;">
       
      Thank you for submitting your claim with Buyer Services. 
      After further review, please be advised that this purchase was made through our Broker, ******************, and all complaints must go through them. 
      Per the policy, the vehicles are moved via forklift, and extra damages might occur. The buyers read and accept this when registering with ***. 
       
      Please use the link below to access the *** Policy. 
      *********************************
       
      Vehicle Loading - A service fee applies. Buyer understands that the loading process is fraught with danger to person or property because it involves lifting a vehicle with forklifts and placing the vehicle on a transporter. The forklifts could cause damage to the vehicle. The loader could drop the vehicle causing injury to persons or property. Buyer is responsible for directing the load onto the transport, securing the load, and safely transporting the vehicle. BUYER AND BUYER REPRESENTATIVES ARE SOLELY RESPONSIBLE FOR PREVENTING DAMAGE TO THE TRANSPORTER OR VEHICLE AND SECURING THE LOAD FOR SAFE TRANSPORT. KNOWING THESE AND OTHER RISKS INHERENT IN THE LOADING PROCESS, BUYER AND BUYER REPRESENTATIVES FULLY ASSUME ALL RISKS ASSOCIATED WITH THE LOADING, TOWING, AND TRANSPORTING PROCESS AND BUYER AND BUYER REPRESENTATIVES IRREVOCABLY AND UNCONDITIONALLY WAIVE AND RELEASE *** INDEMNIFIED PARTIES FROM ANY AND ALL CLAIMS, DAMAGES, OBLIGATIONS, LOSSES, LIABILITIES, JUDGMENTS, COSTS OR EXPENSES (INCLUDING ATTORNEYS FEES) ARISING OUT OF OR RELATED TO CLAIMS FOR BODILY INJURY, PROPERTY DAMAGE, OR OTHER OCCURRENCE DURING THE LOADING, TOWING, OR TRANSPORTING PROCESS, WHETHER CAUSED BY ***S OWN NEGLIGENCE OR OTHERWISE.
       
      As well as per policy all vehicle are sold as is where is
      1. ALL VEHICLES SOLD THROUGH **** AUCTIONS ARE SOLD AS IS, WHERE IS, WITH NO WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY.
      2. *** MAKES NO WARRANTY OR REPRESENTATION AS TO THE CONDITION OF ANY VEHICLE OR ANY OF ITS COMPONENT PARTS WHEN *** PROVIDES INFORMATION ABOUT A VEHICLE FOR SALE.
      4. IT IS THE SOLE RESPONSIBILITY OF BUYER TO ASCERTAIN, CONFIRM, RESEARCH, INSPECT, AND/OR INVESTIGATE ANY VEHICLE FOR SALE PRIOR TO PLACING A BID. BUYER EXPRESSLY AGREES NOT TO BASE A BID OR OTHERWISE RELY ON ANY INFORMATION PROVIDED BY ***. THIS INFORMATION INCLUDES, BUT IS NOT LIMITED TO, THE YEAR, MAKE, MODEL, TRIM LEVEL, STYLE, PERFORMANCE PACKAGE, VIN, MILEAGE, ODOMETER DISCLOSURE, *****, AIRBAGS, VEHICLES CONDITION, ACTUAL CASH VALUE, ESTIMATED REPAIR COST, DAMAGE TYPE, IMAGES, SALE DOCUMENT, WHETHER THE VEHICLE HAS A CATALYTIC CONVERTER, KEYS, TIRE TREAD DEPTH, OR VIN PLATES, AND WHETHER OR NOT A CAR STARTS OR RUNS. BUYER UNDERSTANDS THAT *** IS NOT RESPONSIBLE FOR MILEAGE OR ODOMETER DISCREPANCIES. IF MILEAGE OR ODOMETER READING ARE IMPORTANT TO BUYER, BUYER SHOULD OBTAIN A CARFAX OR SIMILAR REPORT PRIOR TO MAKING A BID. BUYER SHALL VERIFY THE ***** TYPE AND BRAND BEFORE MAKING ANY REPAIRS TO THE VEHICLE.
       
      Please be advised that you will need to contact your broker for any complaints, as they were sold to them directly. 
       
      Thank you, 
       
      Buyer Services

      Customer Answer

      Date: 12/05/2024

       
      Complaint: ********

      I am rejecting this response because:  My case is still unsettled and I am having to go file a local lawsuit at the Selling location of **** (**********, **).   Please keep my complaint (#********) open as it is not a settled matter at this time.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:04/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a trailer with Ritchie ***** Auctioneers on 2023-04-05 auction date. We drove over 5 hours one way!!! to pickup trailer and trailer and found out it was released to another buyer! Ritchie ***** Auctioneers could not find trailer the lied and we found out it was sold to another buyer, we where then told Ritchie ***** Auctioneers will refund us back "except" our time and expenses. I then demanded that I only want my trailer and not a refund and to GET MY TRAILER TO ME! **** then said she will hang up on me if I request my trailer again! I have title for this trailer and all legal paperwork, Ritchie ***** Auctioneers let this trailer go to wrong person! and NOW I PAY for this! I demand my trailer NO OTHER REFUNDS WILL WORK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

      Business Response

      Date: 03/06/2024

      Upon internal review and working directly with our site in *******, it was found that our team there worked with the customer and came to an agreed resolution. The site provided the following timeline of the process from the sale to the resolution.
       
      Sale date was actually the ***** MAR 2023
      BBB Complaint filed on 14 APR 2023
      We received the title back (acceptance of our offer) on 12 MAY 23
      We refunded the buyer for the cost and additional funds on 17 MAY 23
       
      If its possible, could you please assist in updating the notes to this complaint. Please advise if anything else is needed.
       
      Best regards,
       
      *******************************
      Mgr. Post-Sale Support
      Phone: ************
      A black background with a black square Description automatically generated with medium confidence
      Our Safety Commitment: to send everyone home, every day, the way they came to work.
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      RitchieBros.com
       

    RB Global is NOT a BBB Accredited Business.

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