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Business Profile

Pet Grooming

Spotted Paw Shop, LTD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Grooming.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a grooming appointment on Saturday March 2nd for Monday March 4 th at 1 pm. I brought my dog in at 1 to get her groomed. After about 3 hours I called and asked if my dog was ready they said it would be another half hour while on the phone the employee **** told me that there is a new charge I was like what. Yes he said there is an increase in price I was like no one told me that. He was like prices are subject to change I'm like I understand that , but you can't just tell me after you have my dog and are grooming her. That is very deceitful. You all had to have ever chance to tell me when I made the appointment or before I brought her in and yet you didn't tell me. I paid the money, but I think this is unjust and taking advantage of a paying customer. I'm asking for my $10 back and for this business to be looked into as they also only take cash or Zelle. There seems something fishy going on at this business.

Spotted Paw Shop, LTD is NOT a BBB Accredited Business.

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