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Business Profile

Excavating Contractors

Mitchell’s Excavating

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired ************************* from Mitchells excavating to come out and demolish a house he came out here after me paying him almost $3000 started on the job lied to me about calling a dumpster service to refill the dumpster and threaten to say that we dont have a contract so I dont have anything on him. I have a permit for demoing the house I have text messages with pricing and equipment he told me he wasnt coming out here to finish the job there is debris everywhere the land isnt grated out for the building department Im at a loss of words on what to do I have a huge mess and nobody to clean it up. All I asked him to do was clean up his mess I never said I wanted a refund but he just took my money and never came back

    Business Response

    Date: 09/15/2022

    We were contracted by the client to tear down their house. When we left for the day, we left our equipment on-site to complete the work the following day.  That evening around 11:00, we received a phone call from the client demanding that we give them the passcode for our equipment. Obviously, this would be a huge liability, so we did not give the client this information. The client was able to bypass the code, and they proceeded to take our skid loader and run it for four hours, burning a half tank of fuel. The next day, we had to tell the clients husband to stay off our equipment, and he threatened us with physical harm. At this point, we no longer felt that it was safe for us or the clients to continue this contract.  We lost money not only due to canceling the contract, but also through the clients illegal actions. Frankly, we are shocked that they have decided to complain to the BBB when it was their actions that precipitated our response. Please feel free to contact me with any further questions. 

     

    Sincerely,

     

    *************************

    ******** Excavating

Mitchell’s Excavating is NOT a BBB Accredited Business.

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