We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Companies

CNO Financial Group, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for CNO Financial Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CNO Financial Group, Inc. has 54 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lien on mobile home

      Business Response

      Date: 10/16/2024

      Good morning,

      Unfortunately, CNO Financial Group does not have the authority to execute a lien release on behalf of Conseco Finance/Green Tree Financial. ************************************ (formerly Green Tree Financial Corporation) entered into bankruptcy in December 2002 and was no longer part of our company subsequent to the bankruptcy. Ditech Financial, LLC later acquired the assets of the former Green Tree Financial, and likely acquired rights to any lien on the property referenced in this BBB inquiry.
      Ditech Financial, LLC itself later filed for Chapter 11 bankruptcy in the **** Bankruptcy Court, S.D.N.Y. On September 7, 2021, the Bankruptcy Court entered an Order by which all such liens were abandoned by the Debtor, and provided that a copy of the Order may be presented as evidence of the release of any lien held by the Debtor. The customer may obtain a copy of this Order at the following internet address under Lien Release Inquiries:


      **************************************

      Consumer Relations
      CNO Financial Group

    • Initial Complaint

      Date:07/16/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am getting phone calls from people selling ********************** This has been going on for at least a year, every day, M - F. I get about a dozen calls a day and I block every one of them. I have asked then told them to remove my name from their list but they keep calling. This has really disrupted my life missing calls from doctor offices. Please make them stop.

      Business Response

      Date: 08/01/2024

      ***************************** Company                                                                
      PO Box 1916                                                                                                             
      ****** IN 46082-1916



      August 1, 2024


      Better Business Bureau
      Serving ***************
      *********************************************************** 103A
      ************,IN 46241



      RE:  ***************************** Company
              Complainant: *********************  
               ID Number: ********

      Dear Better Business Bureau:   

      This letter is in response to your correspondence dated and received in our office on July 16,2024, regarding a complaint filed by *********************.  Thank you for allowing us the opportunity to respond to your inquiry.

      In your correspondence you requested information regarding the above-referenced complainant. In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals.  A complete response is not posted to the BBB portal because the posts are public and can be accessed and viewed by other individuals; therefore, we have reached out to ************** and added her to our do not contact listing.

      We want to assure you of our continued commitment to provide the best possible customer service.  If you have any questions, or if we may provide any further assistance, you may contact our customer service department by dialing **************.

      Sincerely,       

      *****************************
      Consumer Relations 

    • Initial Complaint

      Date:07/14/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Conseco Finance Finance servicing has a lien on our home in ********. We bought the house at an auction from the State of ********. Nobody informed us they still had a lien on the home title linked with the previous owners mortgage contracted in 2000, we found that out running a title search. We contacted a lawyer who was not willing to do the job and advised us to contact the company ourself to ask for lien release since we are not responsible for the mortgage of previous owner. However, this company is very difficult to track and after many calls to different phone number we have not made any progress to reach the company (or at least someone willing to help me) to receive the lien release. Any help will be appreciated. Thank you

      Business Response

      Date: 07/15/2024

      We have contacted the consumer directly to provide details regarding this matter.

      Sincerely,

      Consumer Relations

      CNO FInancial Group

      Customer Answer

      Date: 07/15/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      *****************************

    • Initial Complaint

      Date:12/27/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Conseco Finance ********************* has a lien on my mobile home title at the West Virginia DMV. I have paid off this home loan years ago. Nobody informed me they still had a lien on my mobile home title. This company is very difficult to get a hold of. My landlord is requesting to get a copy of my mobile home title, but the West Virginia DMV will not release it to me until I get a notarized lien release from this company. I received confirmation from the West Virginia DMV that this company has this lien.

      Business Response

      Date: 12/30/2022

      12/30/2022

       

      RE:Consumer: ***************************

       Complaint ID: ********

       

      Dear **************:

      We are in receipt of a concern dated 12/27/2022 regarding the above-named consumer.

      Please be advised that Conseco Finance is no longer a part of our organization effective September 15, ****. Please direct the inquiry to the attention of *********************** Servicing LLC/Conseco ************* at ******************************************************* 55102.

      Sincerely,

       

      ***********************

      Consumer Relations Department

      *** Financial

      Customer Answer

      Date: 01/05/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      Conseco ********************** or *** has an active lien with the West Virginia DMV on my property.  *********** Ditech or Green **** no longer exist.  ************ bought them out.  The West Virginia DMV will not release my Mobile Home Title until this company releases the lien. I have paid off the loan years ago from Green****.  Somebody from this organization has this record and they need to release the lien.  Nobody informed me about the lien.  I will pursue a lawsuit if this company does not release the lien. I have attached a copy of the lien on my property that the West Virginia DMV provided me and it clearly states that this company has a lien on my property which needs to be removed immediately. 

       


      ***************************


      Business Response

      Date: 01/06/2023

      Please be advised that this complaint should be directed to the attention of ******, LLC (f/k/a Ditech f/k/a *********,f/k/a Conseco Finance) at ****************************************************************************************************** 19034.  Conseco ************* was no longer a part of our organization effective September 15, ****.  By an order approved by the **** Bankruptcy Court of the **************** of the ******** ********************, all assets of Conseco ************* were sold in March **** to CFN Investment Holding.  Any interest of Conseco ************* with regard to the property, the subject of this Complaint, were transferred to CFN Investment Holding.  CFN then created GreenTree Servicing, LLC (GreenTree) to own and administer the assets transferred.   In addition, none of our companies have any involvement with mobile home properties, nor do they have any assets.   We advise ****************** at this time to forward his request to ******, LLC.

       

      Sincerely,

      CNO Financial Group

      Consumer Relations

      Customer Answer

      Date: 01/10/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      ***************************

       

      The West Virginia DMV accepted the letter that *** sent me to release my mobile home title.  I still want a complaint on the company that they listed.  I paid off the loan over 8 or 9 years ago and should have been released at that time and these companies need to be held accountable for this.


    CNO Financial Group, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.