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Business Profile

Roofing Contractors

HomeWell, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Homewell Remodeling, to replace a asphalt roof on my home and ********* signed a electronic signature with the owner ******************* *******************. I gave him a $800.00 down deposit. Approximately 3 days later, *** texts me and asks for $3500. *** texts and says ****, I can not make it to meet you to collect the $3500. Can my uncle come by and get it? I said yes. I met **** uncle the owner ************************* at ****************************************. I asked and pleaded with ***** to do me a good job. I messed up and didnt look at his reviews before I signed the contract with Homewell **** Once I gave ***** the check, *** texts me and says the roofers will be there Wednesday. Wednesday came and went. I called ***, he doesnt answer. I texted him and asked why the roofers didnt show up. *** said, that was just the day for the material drop. We will be tomorrow Thursday. Homewell sent a crew of approximately 12 guys. When the job was done at the end of the day, I did not get a phone call or a text. I decided, I will try calling and texting ***** the owner and find out. I did not get an answer until 10:46 pm at night. ***** texts me and says yes we are done and would like our money tomorrow. The next day, I had my nephew, which stays in my house go out and take pictures of all the damage they did to my property. I showed the pictures to ***** and he told me it is too far to go back and correct anything!

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a leaking NEW roof. Well its actually 9 months old now, but its been leaking almost from day one. After the first rain after install. I have tried to get HomeWell, *** to correct the issue since that first rain after installing my new roof on my garage. Nov 2021. I paid them in full since the job was complete. My contacts are ************************* and *********************. The roof leaked down upon my car and left a terrible residue of some dark gooey stuff (glue?) chemical that I had to have buffed off my windows and paint. It cost $495.00 to have that done. (It will need to be done again though). They also overcharged me $264.12. Total due me is $759.12 + replacement of roof. I have emails and text messages about all this as well. I have text messages, emails and log of all my calls to them, as late as today. I don't know what else to do. They will not call or return text messages for weeks and then they always have an excuse. (some text messages attached) lastly, I was told that they were broke and had no funds to complete my job. I have been fighting this battle for almost a year, they tried to patch my NEW roof a couple times and it's not working because they did not install it correctly from the start. I have the proposal for the entire job which includes the house, the garage is a flat roof not shingles and they did not separate it out cost wise. I'm not sure how to get this resolved. Can you help? I will attach pictures from inside my garage of the leak, outside of the garage where they tried to patch a hole with some black gooey stuff, the damage to my car and the proposal of the job. I can get the credit card transfers if needed to prove its paid in full. Thank you for anything you can do to rectify this issue.

HomeWell, Inc. is NOT a BBB Accredited Business.

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