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Business Profile

Title Agent

Lenders Escrow & Title Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Title Agent.

Complaints

This profile includes complaints for Lenders Escrow & Title Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lenders Escrow & Title Services has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/24/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We sold our house through Lenders Escrow & Title Services (LETS) on 06/28/2024, represented by **** ******** of ***********************. As the closing took place at the end of the month, the title company, ****, sent a check to pay off the July mortgage to ********, on behalf of the buyer. However, that check was lost in the mail, and our account was auto-charged the July mortgage payment of $2053.09 by the lender (M&T), as they had not yet received the funds. ******** was unwilling to reimburse us for the mortgage payment, as the title company is responsible for the timely release of the funds. LETS has been uncooperative to send reimbursement of the extra mortgage payment that we were charged on July 1st, 2024, due to the payment being sent by mail and subsequently lost. Our realtor, **** ******** notified ****** ***** (Escrow Officer) on July 10th of the post-closing mortgage payment. ****** forwarded the complaint to **** ******** (Escrow Closing Manager) who on July 12th communicated that the final mortgage payoff check sent by LETS had been lost in the mail. LETS Owner and Accounting Head, ******* ******, was out of the country on vacation at this time, so **** communicated that we would have to wait until she returned for a resolution. On July 22nd, **** emailed that we would be receiving a per-diem payment for the delayed payoff of $273.70, but did not say that they would reimburse the July mortgage payment. My husband, **** *********, clarified by email that LETS is responsible for remedying the situation outside of the principal difference. The money that was paid in escrow from our July 1st mortgage payment was around $75, which would be returned to us from *********LETS owes us at least $1,699.10 for the late mortgage payment, not including any "per diem". LETS owner, ******* ******, verbally indicated that she would resolve the issue and send repayment, but has since stopped responding to emails.

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