Complaints

This profile includes complaints for byrider's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  byrider

  12802 Hamilton Crossing Blvd Carmel, IN 46032-5424

  
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  byrider

  5055 South US highway 41 Terre Haute, IN 47802

  
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  byrider

  1061 Chester Blvd. Richmond, IN 47374

  
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  byrider

  506 E. McGalliard Rd. Muncie, IN 47303

  
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  byrider

  575 Sagamore Pkwy S Lafayette, IN 47905-4737

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service was very friendly and punctual, but the vehicle they put us in we was pressured into buying they knew our financial situation and the position we was in and they took advantage of us. Before leaving the lot in the car they put us in they told us that it was the only car on the lot that was compatible with our needs, we pulled up in the lot after the last test drive and they had more vehicles on the lot and they wouldn't even speak to us about them. So now we are paying 300$ every 2 weeks for a 2012 SUV that leakes oil., motor ticks and drives horribly as when we spoke to them about getting something different we even offered pay cash and bring the car back for another down payment on something else they say they couldn't do it because they say they would be loosing money. I strongly suggest you don't go here for a car. They will put you in one but lie and say it is mechanically sound but is not. And stick you with it and not help you get another her one. As I am typing this we are smelling gas as we drive. They even know we travel with our children every week and that was the reason in buying this vehicle.

  

  Business Response

  Date: 09/26/2023

  In the case of ***********************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  ************** is aggrieved by the mechanical difficulties he is experiencing with the vehicle.  
  ************** purchased a 2012 GMC Terrain on August 17, 2023 from the franchise-owned Byrider location on **************** in *************, ********.  The vehicle is covered by a 24-month, ****** mile service contract, whichever occurs first.  
  We were surprised to learn that ************** was experiencing mechanical vehicle issues. ************** had been in the office the prior Friday for the sheriffs inspection and did not mention issues at that time. Upon receipt of this complaint we reached out to ************** and offered to bring his vehicle in to address the issues he was experiencing but he declined at that time. We would encourage him to contact our service department at ************** to schedule an appointment so we can assess the vehicle and determine the best course of action.
  Regarding the selection of vehicles presented to **************, he contacted us regarding that specific vehicle. During the sales process he was only interested in that vehicle. We explained to him that putting him into another vehicle is not an option.
  Byrider strives to achieve the satisfaction of every customer. We value ************** as a customer. We will stand behind our product and word and will fix any and all issues he is having.  We look forward to our continued relationship.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They put transmission in my car took almost three months. They was supposed to fix my exhaust because it broke or something it wasn't covered under warranty but I said I would pay for it.they was supposed to replace a resunnater on it but put straight pipe on it now it leaks.and won't pass pa inspection now.they are taking it back in on the 20 th im taking to a different one of there garages.it needs some more work done to that they didn't find. I don't think I should pay for them to fix something there other garage messed up.this car ******* in there garage so many times since I had it.its very upsetting.just want it fixed so I fill safe in it again.

  Customer Answer

  Date: 09/13/2023

  They also told me they had front end alignment done on my car because they put some parts on it well today is the first I drove it in the rain and my front slides on wet roads.i had alignment done few months before they had it and went good on wet roads.i just want my car fixed the right way.

  

  Business Response

  Date: 09/19/2023

  In the case of Ms. ******************* Complaint # ********, we have investigated this matter with the company-owned Byrider.  Ms. ***** is dissatisfied with the mechanical issues she has experienced with her vehicle.
  Ms. ***** purchased a 2007 ******* Santa Fe on October 22, 2019 from the company owned Byrider on ************************** in ********, **.  The vehicle is covered by a 48 month, ****** mile service contract, whichever occurs first.
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  The first transmission Byrider received was cracked.  It took over two weeks to get a replacement but unfortunately, it was the incorrect transmission.  It took another week to receive the correct transmission.  The transmission was installed and the vehicle was running as expected when it was returned to Ms. *************** finishing up the transmission, the technician found some exhaust damage. The technician welded a new pipe to the original ****** and installed new hardware on the exhaust and on the driver spindle. The exhaust system is not covered under the service contract; therefore, Ms. ***** had to pay $271.82 for this repair. 
  Ms. ***** called to inform us that the exhaust repair did not work and the exhaust system is still leaking. Ms. ***** has an appointment scheduled for September 20, 2023 to get her exhaust system checked at our Byrider location in Hermitage, **.
  
  

  Customer Answer

  Date: 09/30/2023

  They have fix my car the best they could.thank you for the help.

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 24th I had my vehicle dropped off because it was leaking coolant and failed to start. I was told by *** that it would be a few days before they could look at it. I was understanding of that. They said it would be fixed in about a week. In addition I was told the problem was they needed to replace the water hose. A week turned into 2 and a half weeks. I payed them on August 9th in the amount of $350 I picked up my vehicle the next day. And drove it all but ********************************************************** a parking lot For a few hours. My vehicle then had to be towed back to their shop. They said it would be a day or two before the could again look at it and let me know what was wrong with it. The next day they did call me and let me know it was the head gasket that needed replace. And it would cost $1,300. In addition they said it should be done in two weeks. *** called several times and even visited to try and get a status update and they never answer the phone. Today I was finally able to get a hold of them and they told me they were outsourcing the job to someone else but would give me any information to who that was. They will not give me an answer on when my vehicle will be done. Other than hopefully by the end of this week. Its been a month and a half for something that shouldve only taken maybe a couple weeks. Im beyond frustrated trying to work with them. They give terrible experience and no helpful answer. When I asked why its taking so long they just make excuses. They dont want to do the work. And now Im being charged over *****. In addition to the money Ive already payed them for something they claimed they couldnt have known was broken. All I want is to be able to have my car fixed and not to be completely ripped off like I am now.

  

  Business Response

  Date: 09/18/2023

  In the case of ***************************, Complaint # ********, we have investigated this matter with the company-owned Byrider.  ************** is dissatisfied with the mechanical issues he has experienced with his vehicle.
  ************** purchased a 2012 **** Focus on November 11, 2021 from the company-owned Byrider on **************** in **********, **.  The vehicle is covered by a 48 month, ****** mile service contract, whichever occurs first. 
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  Mr. ****** vehicle was dropped off on July 24, 2023 for an overheating issue.  Byrider identified a coolant leak in the water pump.  Byrider replaced the water pump and test drove the vehicle.  No issues were reported and the vehicle was released back to ***************  Later that day, ************** contacted Byrider and stated the vehicle was still overheating.  Byrider had the vehicle towed back in for additional diagnostics.  We determined that the engine had to be replaced.  We advised ************** that this would take approximately 2-3 weeks for completion.  Unfortunately the engine replacement was taking longer than anticipated due to staffing issues so it was determined that the quickest route would be to sublet the repair to an outside facility.  Byrider contacted the outside facility for an ETA and was told that the vehicle should be complete by the end of this week.  Byrider will pick up the vehicle and test drive it before releasing the vehicle to ************** to ensure it is running as expected. 
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the mechanical issues have caused, and we value ************** as a customer.  We look forward to our continued relationship.
  
  

• Initial Complaint

  Date:09/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt, Byrider Finance, LLC, as this account has been charged off. Charged off accounts become Gross income, instead of debt filed on my tax return.

  

  Business Response

  Date: 09/12/2023

  In the case of ***************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned ****.  ************** is disputing the accuracy of the reporting of his **** account to the credit bureaus. 
  ************** purchased a 2017 ************** on August 27, 2020 from our Byrider location on *************************************** in ***********, **.
  ************** voluntarily surrendered the vehicle on April 10, 2023.  The vehicle was sold at auction, and the proceeds were applied to the account, leaving a deficiency balance owed of $6.850. The account was charged off on May 16, 2023.
  The tradelines have been investigated and are reporting the account accurately. 
  At ****, we strive to achieve the highest level of satisfaction with every customer.  While we sympathize with **************** predicament, CNAC is required by the Fair Credit Reporting Act, as a data furnisher, to provide accurate credit reporting. We cannot adhere to his request to have this removed from his credit report

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a vehicle that has had nothing but problems since I got it. They are slow fixing the issues, they give no loaner while waiting and no expected time to complete the repairs, along with the fact no adjustments are made to payments for the time without the vehicle and being inconvenienced. I am highly disappointed in the service I received. The vehicles and interest rates are not average but extremely high to have these type of issues. Its not fair for a consumer to purchase and make payments on a vehicle that has been owned less than 3 months and pay for part repairs. I fell I was sold a lemon. I spoke with service team that wish to charge me for repairs they knew about previously. Im asking for BBB mediation in resolving this issue.

  

  Business Response

  Date: 09/15/2023

  I was able to speak with ******************** the day this complaint was filed.  After discussing her service concern, we made the one time decision to waive our service deductible to show in good faith our desire to help our customer advance through our program.  She accepted the offer and was able to pick up her vehicle from service at no cost.  

  We did not address any concerns regarding pricing or rates as we provide our customers multiple opportunities before and during the closing process to cease moving forward if they choose.  Our terms are all outlined before any contract is executed proving our customers clear transparency of the the transaction that is about to take place.  We further keep a copy of all records digitally as well as a video recording of the process that we would be happy to share if you or the customer would like to review.  

  We truly hope our good faith efforts to resolve her concerns will show our commitment to who Byrider is.  Earth Auto Sales, LLC has been in business in the *********** area for over 20 years, and we're proud of the outstanding reputation we carry for helping our residents that seek opportunities to drive a vehicle with confidence while bettering their financial situation.  Should you have further questions, please feel free to reach me at the below listed number.  Thank you.

  ***********************,

  Director of Operation

  *********************************

  *********************

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/04/2023 I got a loan to purchase a vehicle with byrider on 08/22/2023 the shock broke on the vehicle I returned the vehicle to have it repaired by their service department on 08/28/23 I picked up the vehicle at 7pm drive it home and noticed a clunking so I figured I should take out back but since the dealership was closed I was going to wait until the next day 08/29/23 I had an interview for a security position at the airport which I went to, the car was still making the noise when I got out of the interview I called byrider to let them know I was having some issues with the vehicle still like maybe the problem hasnt been fixed I wasnt sure could I bring it back in they said yes on the way driving the car back to the dealership the whole wheel came flying off the car while I was driving, Im just like wow did they not put the tire back on the car after they fixed it the first time, I have no clue but I called them they came and picked it up the guy said did I want out of the loan and I said yes but then he said they couldnt let me out of the loan so they showed me another car, which they didnt even have a title for and hasnt gone through the reconditioning process and wasnt road safe either brake going to the floor and ***** grinding so I said no thanks can I just be let out of the loan they refused so I called the loan company to see if I could take the loan elsewhere he said no he only does loans for byrider thats it! So I was explaining that the car wasnt even safe I just want out of the loan and to not have a ding on my credit report I traded in my 2014 Kia **** if I cant get that or the down payment back thats unfortunate but fine I just want nothing to do with this company and to not have it on my credit report they sold me a car they knew was not safe

  

  Business Response

  Date: 09/05/2023

  In the case of *********************************, Complaint Number: ********, we have investigated this matter with the company-owned Byrider.  ******************** has expressed her dissatisfaction with the condition of his vehicle and is requesting to be released from her contractual obligations.  
  ******************** purchased a 2012 ****** Pathfinder on August 4, 2023 from the company-owned Byrider on ************** in ********, **. The vehicle is covered by a 30 month, ****** mile service contract, whichever occurs first. 
  ******************** unfortunately experienced mechanical issues soon after purchase and requested to be released from her contractual obligation.  Byrider would like to apologize once again for this occurrence and has agreed to release ******************** from her contractual obligation.  ********************** credit bureau tradelines should be updated in approximately **** days.
  
  

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No help at all, I fell on hard times due to medical issues, I paid what was asked of me to get an extension when I could I was out of work 3 months no income what so ever, they reprocessed the car my father gave me money to get it back before hand I provided the information they asked for and tried to pay what was asked to get the extension then said it took too long , it's past due at the moment because I got evicted and had to find another place it's broken down and I pay Uber for transportation and my rent, a pothole caused the issue and the city is willing to pay, ******** (portfolio manager at ****) won't release the estimate nor will they give me a payoff for a trade ,claiming they want their money ,I have a way but they are refusing to help, this is my second car with them I paid off the first with 0 late payments. Worst ever don't buy from them

  

  Business Response

  Date: 09/05/2023

  In the case of *****************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned ****.  **************** is aggrieved at the handling of the repossession of the vehicle and service issues he has experienced.   
  **************** purchased a 2014 ******* Elantra on February 8, 2022  from the franchise-owned Byrider location on ************* in ************, *******.  The vehicle is covered by a 36-month, ****** mile warranty, whichever occurs first. 
  On July 5th ***************** contacted Byrider informing them the vehicle started to run hot and broke down on the expressway. The vehicle was towed into the service department where it was diagnosed with a blown engine due to lack of routine maintenance. Byrider service reviewed with **************** the option of applying for a  SNAP loan, a third party who will finance the repair. This service issue was not related to hitting a pothole and at that time the service cost was reviewed with *****************
  **** was working with **************** until his vehicle went in for repairs. Unfortunately he ceased to continue communication with **** and ultimately **************** defaulted on his retail contract. His vehicle was subsequently repossessed on July 19, 2023.  All the necessary forms and letters were sent to the address on file for *****************
  Additionally, **** has written policies and procedures that govern the repossession process to ensure that every repossession adheres to federal and state regulations.  
  At **** we strive for the highest level of satisfaction for every customer.  While we sympathize with ****************** predicament, he did default on his retail contract. 
  
  

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a car from byrider. The car is a 2012 ******* Elantra gls . The car had no minor issues until a couple weeks after I bought is with the dealership tag on it . They wouldnt fix my car because they told me nothing was wrong . Recently I had a car accident and the accident was a actual accident like there was three cars involved one of the cars was in front there was a car and the middle and then theres me I was in the back I remind you my car was already having problems that byrider wouldnt take care of now. The car is now at byrider its been three weeks with out my car I make every payment on time and even with the car not being in my possession Im still making the payments . Byrider has told me clearly that my car will take 3 weeks for repair and I have the cpi insurance through them so my car should be repaired no problem and of course Im responsible for the deductible. I went to byrider and asked them the status of my vehicle that is in mild condition and just needs some simple repairs that my cpi should cover with my part of the deductible and they tell me that they are gonna total my car that is eligible to be repaired not one airbag has deployed and the car is still able to be drove I just wanna understand Ive put all my money and I work hard to pay this payment every two weeks and Im attempt to make every payment on time and they tell me they cant do anything for me and they cant fix my vehicle and I just made my payment if they dont want to assist me with getting a new vehicle there should be something that they can do when I use the car to commute to work every day

  

  Business Response

  Date: 09/06/2023

  This matter has been resolved to the satisfaction of all parties. ******************* has been an excellent customer and we are excited that we had an opportunity to meet her transportation needs. ******************* understands the status of her total loss insurance claim. Additionally, Byrider and **** have agreed, once all insurance proceeds and deductibles are paid, to forgive any and all balance due and report ******************* account as paid in full.

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A resolved issue has come to my attention due to the negligence and improper filing from the companys manager at j.d byrider/cnac which has effected my credit again and again. The manager and I came to an agreement that he would accept the car with no penalties to my credit. I have contacted them about this issue in the past and we seem to have disconnect from proper resolvement

  

  Business Response

  Date: 08/25/2023

  In the case of *****************************, Complaint Number: *******, we have investigated this matter with the full cooperation of the company-owned CNAC. **************** is disputing the accuracy of the reporting of his CNAC account to the credit bureaus.
  
  **************** purchased a 2012 Chevrolet Impala on October 19, 2022 from our Byrider location on ******** in *************.  **************** voluntarily returned the vehicle on October 22, 2022.
  CNAC spoke to *************** and agreed to cancel ****************** contractual obligation and delete the tradeline from the credit reporting agencies. This update will take approximately 5-7 business days to reflect.
  
  At CNAC, we strive to achieve the highest level of satisfaction with every customer.  We apologize for any inconvenience this has caused ****************, and we value him as a customer.   
  
  

  Customer Answer

  Date: 08/28/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************************

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2013 Grand dodge caravan on June 30, 2023. The van entire engine went out less than 8 hours after purchasing. I was left stranded in a totally different state. I spent over 300$ in tow fees. The vehicle was towed to the ******* location on 7/1. I have not received any feedback on what to next I was told I had to pay 75$ plus oil fees one the car is repaired. I am confused as to why I had the car less than a date. I did not mentioned I am still sick out of state. I was not offered a loaner car nothing, just broken promises.

  

  Business Response

  Date: 08/23/2023

  In the case of *******************, we have investigated this matter with the full cooperation of the franchised-owned Byrider.  Ms ************ is aggrieved by the mechanical breakdown  and time needed to repair the vehicle.
  **************** purchased a 2013 Dodge Grand Caravan on June 30, 2023 from the franchised-owned Byrider location on ******************* in ******** *********.  The purchase included a 30-month, ****** mile service contract, whichever occurs first with a $75 deductible.  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.Unfortunately soon after purchase, ***************** vehicle suffered a catastrophic engine failure while driving out state to *******.Upon notification, Byrider worked with **************** to tow the vehicle to an independently owned and operated Byrider in *******, **. 
  The Byrider in ******* works by appointment only and worked to schedule and diagnose the vehicle and repair it as soon as possible. It was found that the engine did need to be replaced.  
  Byrider, worked diligently to source quality parts for the repairs in a timely manner.  The engine was ordered and delivered.This process can take up to two weeks.  Unfortunately, upon inspection the engine was found to be defective and Byrider had to source another engine. The reorder and having to coordinate the repair with a third party vendor, lead to an increased time in the service department. We apologize for any inconvenience this delay has caused. 
  Byrider has acted in good faith to resolve ****************** mechanical vehicle issues. The cost of all eligible repairs were covered under the vehicle service contract, and as a gesture of goodwill, Byrider covered the cost of some repairs that are not typically eligible for coverage, including the $75 deductible. *************** has not incurred any out of pocket expenses towards repairs, including the cost of the tow. The repairs were completed and the vehicle was returned to **************** on August 22, 2023. ****** was in communication with **************** throughout the process and did follow up to ensure the vehicle was running smoothly. 
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the issues have caused, and we value Ms. ************ as a customer.  We look forward to our continued relationship.