We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Felger Mechanical, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Felger Mechanical, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Felger Mechanical, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my furnace worked on 10/24/23 By ******** from *************, he was in the house maybe 15 minutes, taped on motor with his s**** driver and it start right up, he stated it must have been stuck, he used no other parts or items, and left. I never received a bill until today 6/7/24 stating past due and I owe them $100.00.I called them they are now called Felger Mechanical out of ******** I explained to the person who answered the phone why Im just now getting a bill 8 months later for not even 15 minutes of time.He stated they have taken over and they charge $100.00 an hour.I feel Im being scammed since I never received a bill initially.This company needs investigated please and then listed as a scammer.

      Business Response

      Date: 06/12/2024

      Hi ******,
      Im sorry that feel that way.******* Mechanical has been owned by Felger Mechanical for nearly 4 years. We recently moved our office location and have expanded our service area. We do have a $100 minimum charge to drive to your location and diagnose the problem.This is very normal for the industry. Furthermore, most companies would have just sold you a new $900 inducer assembly or tried to sell you a new furnace.Although you had that option, our technician was honest and told you that it would likely work fine the rest of the season, and it did. As for the invoicing, your initial invoice and subsequent monthly statements have been going to the same email address that you filed this complaint with. Perhaps they are in your junk mail folder, but I have confirmed that they were sent. I would be glad to show you the emails at your request.  Im not sure what part of this situation makes you feel scammed. I would be glad to discuss this further if you would like.
      Thank you,
      *** Felger
      (Owner)

    Felger Mechanical, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.