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Business Profile

Utility Contractors

Columbus City Utilities

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an extremely high water usage bill. I asked the utility provider to locate my meter pit so I knew where the line is on my property. They immediately just inform me that opening the meter pit is a code violation. I find a device that allows me to monitor my own usage and I ask if it is compatible. They inform me it is not. I ask them if there is any way I can monitor my consumption and be alerted when my total bill is set to exceed $100 for the month. I never received a firm answer. I also asked them if I could get an interim meter reading since it is a code violation for me to do it myself and they have no devices that work with their ancient meters to allow me the ability to monitor myself. A month goes by and I believe it is fixed. Nope. I get another high consumption call from them. I paid the $312 bill but I have no desire to pay this $400 bill if I had the money to even pay it. They completely dropped the ball here. I can log into my electric utility and see my daily consumption by the hour. But my water bill wants to bankrupt me.

  • Initial Complaint

    Date:09/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The water company illegally had our water turned off our bill was not even on disconnect and was not do for payment and submit October I have four children that desperately needs the water so I come home from work last night and I have no water I want to file any and all grievances I can they need to get some people in that place that knows what they're doing my bill my past it was only $165

Columbus City Utilities is NOT a BBB Accredited Business.

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