Complaints

This profile includes complaints for Old National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Old National Bank

  1 Main St 812-464-1425 Evansville, IN 47708-1464

  
• 

  Old National Bank

  1111 Chestnut Hills Parkway Fort Wayne, IN 46814-8934

• 

  Old National Bank

  116 East Berry Street Fort Wayne, IN 46802-2487

• 

  Old National Bank

  1233 N Eddy St STE 101 South Bend, IN 46617-1481

• 

  Old National Bank

  320 N Main St Elkhart, IN 46516-3033

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Old national Bank took over First Midwest I had a checking account with a debit card Old National sent me a new card saying the card would be de activated at 12 am on the July 11 .Old National Bank put charges on the debit card that was deactivated of $2500
  

  

  Business Response

  Date: 11/21/2022

  Business Response
  The initial debit card fraud dispute was filed through Old National Bank on 07/27/2022. The client stated that all transactions that came through on his debit card on and after 07/12/2022 were fraudulent. The client stated that the card had been in his possession and that transactions from 07/11/2022 were legitimate transactions, which were from some of the same merchants on 07/12/2022. The client told the Client Care representative that he thought the First Midwest Bank debit card would no longer work after 07/11/2022.
  
  The transactions disputed were chip read and the card was present, therefore the disputed transactions were denied.
  
  The client refiled the dispute after the initial one was denied, stating that he had thrown the card away. Client also told ONB that the transactions could have been done by his family members. Several of the disputed transactions were ATM withdrawals, which could only be performed with the chip card and PIN being entered. The dispute was once again denied.
  
  Merger communications advised clients to start using new Old National Bank debit cards on Monday, July 11 and to cut up or shred FMB debit/ATM cards after completing the first successful transaction with ONB card. The client did not start using new ONB card until 07/17/2022. FMB debit cards weren't automatically deactivated on 07/11/2022, to allow clients time to start using new ONB cards.
  
  There are no chargeback rights on these transactions, so there is nothing further that Old National Bank Bankcard Services can do to investigate. ONB considers the matter closed and is not willing to take a loss to provide credit. The client's story has changed multiple times and admits that he willingly gave his card to others.
  
  Consumer Response
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I DID NOT MAKE OR AUTHORIZE ANY CHARGES ON MY FIRST MIDWEST DEBIT CARD AFTER JULY 11 2022 I AM SENDING A DOCUMENT SPECIFICALY SAYING ATTEMPTING TO USE YOUR FIRST MIDWEST DEBIT CARD WILL RESULT IN THE TRANSACTIONS BEING DECLINED THEREFORE I AM NOT RESPOSIBLE FOR CHARGES AFTER THE 11 THANK YOU
  
  Business Response
  The client's First Midwest Bank debit card was closed/deactivated on 07/15/2022 after a report was ran to show that the new ONB debit card had been activated on 07/13/2022.
  
  The communications sent to clients were to explain the importance of discontinuing to use the FMB card and begin using the Old National Bank card, starting on 07/11/2022. The communications sent with the new ONB debit cards did not specifically state a date when FMB cards would be deactivated.
  
  Old National Bank considers the matter closed and is not willing to take a loss to provide credit.
  
  Consumer Response
  (The consumer indicated he/she DID NOT accept the response from the business.)
  YOUR LETTER SPECIFICALY SAYS I QUOTE BEGINING MONDAY JULY 11 BEGIN USING YOUR OLD NATIONAL DEBIT CARD . ATTEMTING TO USE YOUR FIRST MIDWEST DEBIT CARD WILL RESULT IN THE TRANSACTIONS BEING DECLINED . END QUOTE YOU COMPANY SPECIFICALY SAID THAT TRANSACTIONS WILL BE DECLINED.THIS CANNOT BE INTERPETED ANY OTHER WAY YOU FALSELY CHARGED MY ACCOUNT AFTER THE 11 WHICH I DID NOT ATHOURIZE OR EXECUTE. THERE FOR I EXPECT A FULL REFUND IMMEDIATELY

• Initial Complaint

  Date:09/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Old National Bank acquired First Midwest Bank in July 2022. I was a First Midwest customer prior to the merger. I had a ***** account with First Midwest Bank. Just prior to merger Old National sent me a letter with my new account number and routing number. Prior to the merger I was making direct deposit payments directly to my ****** After the merger was completed I updated my direct deposit to my new account / routing number. In early August I made a $500 payment via direct deposit to my heloc. To date the credit to my account has not posted. I have provided Old National Bank with every prove they asked for including trace number of the direct deposit. Still no response no call back, just complete silence

  

  Business Response

  Date: 10/17/2022

  Business Response
  Loan number: XXXXXXXXXXX
  
  On 09/30/2022, the $500.00 payment was applied towards the principal amount on the loan ending in **** with an effective date of 08/05/2022. The payment was originally received via ACH on 08/05/2022 and was credited in error to another client's account with the same name.
  
  When the $500.00 GSA Treasury ACH credit was received at Old National Bank, the transaction arrived with a coding for a savings account and a loan number. This may have created confusion because a government deposit directed to pay a loan payment is not a common occurrence. Since the transaction was unable to automatically post the way it was received, it rejected and had to be manually reviewed. It was human error that the payment was credited in error to another client's account with the same name.
  
  It appears that the client is now making his loan payments as internal transfers from his Old National Bank checking ending in *****

• Initial Complaint

  Date:09/22/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account Number: xxxxxxx ****
  Account Status: CHARGE_OFF
  
  Old National Bank admitted to this account being charged off which a form 1099-C should/would of be sent for me for this debt. A form 1099-C filed with taxes changes this from a "debt" to ordinary or grow income which is NOT reported on a credit report. This means the account on my consumer report was openly admitted by Old National Bank as inaccurate as outlined above even though they claim they have the right to do this. Reporting and furnishing inaccurate information is not accurate information and should be deleted. This willful non-compliance is also further proof of more violations by Old National Bank which is damaging my character and reputation. Willful non-compliance can open up opportunities for me to consider other avenues for pursuing civil liabilities for this gross and grave negligence of FCRA and IRS code by Old National Bank. This would include actual and real damages from this grave mistake by Old National Bank saying this information is "accurate" when in fact it is not.
  
  The Definition of a charge off from the IRS Clearly defines a charge off as Gross or Ordinary income which, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate!
  
  This account should be completely deleted from my consumer reports under due right under these same regulations.

  

  Business Response

  Date: 11/08/2022

  Business Response
  Bank records indicate a vehicle loan, ending in loan ****** was completed by Mr. ******* on June 28, 2017, in the amount of $32,300.00. The loan was paid as agreed until March 22, 2018, when Mr. ******* reached out to the Bank and requested to forfeit the vehicle due to his inability to make the agreed upon monthly payments. The Bank explained the loan would be charged off and the vehicle sold at auction and the proceeds applied to the amount owed. Additionally, the Bank explained that he would be responsible for any remaining amount owed after the proceeds from the sale of the vehicle were credited. Mr. ******* understood and agreed to make payment arrangements for any remaining amount owed once the proceeds were credited.
  
  On March 28, 2018, the Bank made arrangements with Mr. ******* to recover the vehicle and initiated the charge off process. The loan was charged off on April 20, 2018, with an amount owed totaling $29,660.01. Several days later the vehicle was sold at auction for $19,700.00. An auction fee of $375.00 was assessed by the auction company and the remaining sale proceeds, totaling $19,325.00, were received on May 24, 2018, and applied to the charge off balance.
  
  On July 19, 2018, after several attempts to contact Mr. *******, the Bank was successful in reaching him and during the call he agreed to set up monthly payment arrangements of $150.00 beginning August 20, 2018. Payments were made as agreed through September of 2019, and several attempts to contact Mr. ******* were made when October's payment was not received. Those attempts continued until November 14, 2019, when Mr. *******'s contact number had been disconnected. No further payments or communication was received from Mr. *******, therefore, on December 2, 2019, the Bank initiated the process to move the remaining debt to an outside source for further collection.
  
  On May 6, 2020, the remaining amount owed, totaling $5,845.94, was sent to collection agency Delta Outsource Group, currently known as InDebted, for further collection.
  
  The Bank charging off the loan account balance in no way affects Mr. *******'s obligation to pay what is owed. As a result of his failure to pay, the information being provided to the credit bureaus is accurate. Further, the Bank will assert our rights to continue to collect on due and owing balances, and we will exercise our rights to the fullest extent of the law.
  
  Consumer Response
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Old National bank is failing to understand they are reporting inaccuracies on my consumer report. Like mentioned in multiple complaints "chargeoff" means they would of sent a form to claim this account as INCOME on my taxes. INCOME is not reportable on my consumer reports which means this shows inaccuracies. Any inaccuracies found should be deleted if found. Again "chargeoff" is defined by the IRS As Defined in their publication 17 in 2021.
  
  Even if you didn't receive a Form 1099-C, you must report canceled debt as GROSS INCOME on your tax return.
  
  The Definition of IRS Clearly defines a charge off as Gross or Ordinary income which, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate! Here is the link to the IRS website that states this FACT https://www.irs.gov/taxtopics/tc431#:
  :text=After%20a%20debt%20is%20canceled,the%20creditor%20to%20make%20corrections.
  
  Business Response
  Old National Bank Loan Servicing has reviewed the account and confirmed that the loan ending in **** is reporting correctly. On 02/08/2018, the borrower made their payment that was due for 01/28/2018. The loan was then due for 02/28/2018 and became 30 days late on 03/30/2018. The loan never became current again. Therefore, 03/30/2018 is the date of first delinquency that is reporting, and the loan will report for seven years from this date.
  
  The loan was charged off on 04/20/2018 and Old National Bank began reporting this loan as a charge off on our May 2018 Credit Bureau file.

• Initial Complaint

  Date:09/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 2, I made a mobile deposit. Within seconds of doing so realized I put down $100 and it should have been $1000. I tried to call the mobile banking service but was put on hold for over 40 minutes, no answer so I emailed them. This was a holiday weekend and I did a follow up email the next day and saw an auto response to my email first one. I did another call over 35 minutes, I hung up. On Tuesday I called again hold for 35 minute, no answer. I emailed again. I also called my local branch, I was told that it should be corrected by Thursday if not call mobile center but stay on hold until someone answers. No money Thursday so called, 29 minutes a person answered she said she see my check image and the issue she sent the request to the reviewer to correct and it should be in my account tomorrow. Still no money in Friday, a week later, called again 35 minutes later spoke to a person who followed up and said it could take up to 24 to 48 banking hours to which I gave him the all I have done, he filed a complaint for me, sent an expedite request for correction. Monday he called me back, he had had no response to his request involved his manager to help and said he would call once he had an update. This is now Thursday still no money, no update phone calls, no other response to my email but the 1st one. They have had 2 weeks. I an not able to pay my bills, my son college payment or anything else. I realize that I made the first mistake but I am sure this is not uncommon. I still have not idea when I will get my money. They say they are rated as one of the most ethical bank, on what? They only employee there that is willing to help me and he can't get a response.
  

  

  Business Response

  Date: 10/05/2022

  Business Response
  On 09/02/2022, a $100.00 deposit posted to the checking account ending in ***** The deposit was processed by the client using the mobile deposit service through the Old National Bank mobile banking app.
  
  On 09/08/2022, the client contacted the Client Care Services to report the correct amount of the mobile deposit should have been $1,000.00 and not the entered amount of $100.00. The client was advised by the team member that the issue may take 24 hours to correct. The team member submitted a research request to have the deposit amount corrected.
  
  On 09/09/2022, the client contacted Client Care Services and spoke with a different team member. The team member sent an email to the Research Department to inquire on the status of the client's request.
  
  On 09/12/2022, an internal complaint was filed on the client's behalf due to the wait time to have the correction completed.
  
  On 09/16/2022, the Research Department posted a $900.00 credit to the checking account ending in **** for the correction of the mobile deposit from 09/02/2022.
  
  On 09/19/2022, ****** ******** the Banking Center Manager of the ******* Main location, contacted the client to confirm a credit was processed on the checking account for the mobile deposit correction. The client voiced her additional concern during the conversation. The client had only received an Auto Reply for an email previously sent in the mobile banking app. Unfortunately, Old National's option to reply to secure messages from the mobile banking app became unavailable around that time. Old National is in process of troubleshooting this issue to resolve it as quickly as possible.
  
  Old National Bank sincerely apologizes for the lack of response to the client's email and the delay the client experienced for the mobile deposit correction.

• Initial Complaint

  Date:09/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached a more detailed explaination as there is not enough room here. Complaint is for unresolved issues after I have reached out to the business directly and they mark my message ticket complete without responding. My complaint also includes a unresolved fraud issue which is preventing a payment from being paid to a nursing home facility which is imperative to my mother in laws care and health insurance.
  

  

  Business Response

  Date: 10/19/2022

  Business Response
  To protect client information, Old National Bank can only provide account information to an individual listed on the account. The name provided with the complaint does not match the record of any client linked to the account. A response to the complaint cannot be submitted for this reason.
  
  Consumer Response
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Then please provide the response to *** ******* and ******** ******* who are BOTH on the account. Or honor a statement from *** giving you permission to respond to me.
  
  Business Response
  ******* ******* was contacted by the Banking Center Manager of the ************ Indiana location. Mr. ******* confirmed that all his issues were resolved, and that he had no additional needs at this time. Mr. ******* was given the direct phone number for the Banking Center Manager in the event he has any issues going forward.

• Initial Complaint

  Date:09/08/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When First Midwest Bank (FMB) was acquired by Old National Bank (ONB), ONB failed to communicate with FMB members and access to our money was not readily available. Since then, I have contacted ONB several times and opened ticket. Each and every ticket was closed by ONB without any sort of reply or information.
  
  I have requested banking statements for FMB for an IRS related matter on my father's estate which I am also named on the ONB account.
  

  

  Business Response

  Date: 09/30/2022

  Business Response
  On 07/11/2022, Old National Bank completed a merger and converted systems from First Midwest Bank. Since this occurrence, the bank has experienced delays in response time and has been working diligently to make improvements.
  
  On 09/22/2022, the client was contacted by **** ******, Market Sales Manager of the ******** Market. The client's initial request to receive bank statements from the year 2021 was addressed. The requested bank statements were mailed to the client's home address on 09/22/2022. The issue of properly resolving prior requests that were made for the bank statements through the oldnational.com website was also discussed.
  
  Old National Bank apologizes for the inconvenience and frustration the client experienced while attempting to access prior bank statements. We apologize for the difficulties experienced as a result of the merger.
  
  Consumer Response
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Ms. ****** contacted me to apologize and to assure me the information would be mailed to me which I received today, 9/28/2022. I am satisfied with the resolution. Thank you.

• Initial Complaint

  Date:08/30/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account has been frozen with this bank for a month, and every time I try to contact them I can't get through. I've waited for probably 5 total hours on hold waiting for representatives, and have gotten no response. They say they've taken my number and will contact me, but they told me this over 3 weeks ago. I cannot use my account and they haven't helped me at all.
  

  

  Business Response

  Date: 09/26/2022

  Business Response
  On 08/30/2022, the client spoke with Client Care Services to report an issue with the debit card. A status had been placed on the card due to an alert with a potential account data compromise through Mastercard. A letter regarding the compromise would have been mailed to the client's address on file.
  On 08/30/2022, a replacement debit card was ordered. As a courtesy, the $7.00 replacement fee was waived due to the potential account data compromise through Mastercard.
  On 09/12/2022, the client successfully completed a debit card transaction with the new debit card.
  On 09/14/2022, a Client Care Agent spoke with the client and confirmed access to the account was successful.

• Initial Complaint

  Date:08/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a fraudulent charge from a speedway charging me 250 dollars for a gallon of water and 2 energy drinks but my dispute is with old national bank because they claim the charge was valid 2 times I tried to dispute it. I called 3 times waiting on the phone for over an hour each time. Spoke with someone originally from first Midwest bank because the charge occurred the day of the bank mergers and they put in the dispute. Then went to the bank after the merger and they said it's being taken care of and reopened a dispute. Got a letter claiming it was a valid transaction because the card was in my possession and the charge couldn't have gone through without my permission even though it was an error of the system somehow. I then called again waiting over an hour spoke to a guy saying he can't do anything to help really. His words were I can send an email to your original branch and they can help you or I can transfer you to my supervisor but I can't do both. So I asked him genuinely what is my best option he said he'll send the email to my original branch in ***** Illinois so I then went there to ask and they said why wouldn't you just call corporate but at least put in another dispute for me. Again I'm denied my appeal for a fraudulent charge with no proof of what investigations they did to help my side only that it was indeed a valid transaction. It's really sad when a bank making billions is helping me get scammed out of 250 dollars. Ironically when you wait on the phone it'll explain they are one of the worlds most ethical companies nominees lol. Please help me bbb you're my only option at this point big banks don't help little guys...

  

  Business Response

  Date: 09/26/2022

  Business Response
  On 07/08/2022, the client initially filed an unauthorized debit card dispute for a $250.00 Speedway transaction and stated the card was in his possession. The dispute was denied as this was a card present chip transaction and could not have been processed without the client and the card being present at the merchant location. On 07/13/2022, the client then filed another debit card dispute stating again that it was an unauthorized transaction. The dispute was denied again as the client had possession of the card and the chipped card was used. On 07/29/2022, the client filed an additional debit card dispute now stating that he did not make a purchase for $250.00 and had only bought drinks for $8.00. The chipped card and PIN were verified to make the purchase. The dispute was denied again on the basis that the chipped card was used and the client originally disputed it as unauthorized.
  
  Per the Bankcard Services Department, the $250.00 Speedway transaction was chip read and PIN verified. The client changed the statement of what transpired for the transaction first stating unauthorized and then that he was not charged correctly once the initial disputes were denied. This transaction would not have been possible without the client in person, entering in the chipped card and then his PIN. There are no chargeback rights for this transaction and the dispute remains denied.

• Initial Complaint

  Date:08/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today is 8/26 and this is not only the 2nd but 3rd time ON A FRIDAY where both my wife and I had issues with our debit cards.
  
  At first I thought it was an issue with the merger, but it has been months now and it is still occurring.
  
  We live in a time where technology and banking have coexisted for years. Normally when a merger happens it's there to improve and advance the business and its services to its customers. This is not the case and I am severely disappointed.
  
  Three instances where for no reason at all our debit cards were not working as well as the banking app, on a Friday, where we can't even call to rectify because they're closed and don't take calls over the weekend. Even though banks are open on Saturday's.
  
  The reason being? Who knows? What I know is that I want answers and I want a resolution of this matter.
  
  Embarrassing to say the least.
  

  

  Business Response

  Date: 09/30/2022

  Business Response
  The complaint from **** **** was escalated to ****** ****** Community Market Manager. ****** ***** called twice and left voicemail messages with his direct contact information. Contact was never made with **** ****. The client may contact ****** ***** directly at XXX-XXX-XXXX.

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried opening an account but was never able to get online access. I told them to close my account but they are trying to charge me $27.
  

  

  Business Response

  Date: 09/19/2022

  Business Response
  The checking account ending in **** was opened through Old National Bank's online account opening process on 06/27/2022 and was closed on 07/01/2022. As part of the bank's due diligence review, it was determined that we would be unable to keep the account open due to concerns over being able to properly verify the identity of the individual applying for the account opened online.
  
  Old National Bank did provide feedback to the client that she could visit an ONB banking center with a valid ID to open a new account in person, as another option.