Complaints

This profile includes complaints for Old National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Old National Bank

  1 Main St 812-464-1425 Evansville, IN 47708-1464

  
• 

  Old National Bank

  10373 Illinois Road Fort Wayne, IN 46814-9705

• 

  Old National Bank

  116 East Berry Street Fort Wayne, IN 46802-2487

• 

  Old National Bank

  1233 N Eddy St STE 101 South Bend, IN 46617-1481

• 

  Old National Bank

  6731 Old Trail Road Fort Wayne, IN 46809-2638

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a checking account with them and my account was hacked. In February $1200 in unauthorised charges were made on my account. They won’t reimburse me because they say a $5 unauthorised transaction was made in November.

  

  Business Response

  Date: 04/03/2023

  The client was
  outside the timeframe for reporting the unauthorized charges. A consumer must report an unauthorized electronic fund
  transfer that appears on a periodic statement within 60 days of the financial
  institution's transmittal of the statement to avoid liability for subsequent
  transfers. The dispute for $1,284.29 was denied for this reason. The bank is
  pursuing chargeback on the remaining $207.11.

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently paying my car note to this said business. And every few months they are saying I am behind a whole payment. This last time I believe in September, They said I was all caught up in back payments. Now last month they are back to saying I am behind. Which is not true. I tried resolving this problem by writing a priority letter to them. They never responded back. I can send you copies of my past bank statement if you need it. Thanks for your time.

  

  Business Response

  Date: 03/10/2023

  On 3/6/2023, ONB Collections submitted a request to Loan
  Operations to review the payment history and reapply payments that were
  mistakenly applied to Principal. All payments have been reapplied to the actual
  payments. The incurred late fees caused by the misapplication of payments have
  been waived. There is a remaining balance of
  $49.99 due for the 02/13/2023 payment.

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a savings account and a checking account at **** ** ******* while a resident of California. I moved to Michigan a few years later in 2011 and within a year or two was informed by letter than my accounts had been sold to Old National Bank when they acquired the branch location I used. It seemed like merely a name change at the time, so I didn't think much of it. I moved back to California in early 2017, but stayed on with Old National since their online services were adequate for my needs.
  
  Fast forward to early February 2023, I noticed my checking account's bank statement had been charged a $15 "service fee" for some reason. Checking back over past bank statements, I found this had been going on for years. I only monitor my transactions and never thought of bank fees, since none were stipulated when I opened the original account in California. I also use electronic statements, so it's very rare I ever see them. I find out now I have been charged potentially thousands of dollars without my knowledge or consent. Through perusing the bank's website, I can't find any mention of account fees and I have no idea why I was charged any.
  
  It's my very vague understanding that Federal law requires a bank to disclose any fees before an account is opened. Since my account was sold to a second bank, I don't believe I was ever informed of existing or potential service fees of any kind, otherwise I would not have kept the account. If Old National Bank has documentation with my signature proving otherwise, then it would be my mistake. Otherwise, this seems like a case of possibly unintentional fraud.
  
  I realize the length of time involved puts some responsibility on me, but if possible, I would like to be refunded any inappropriately charged fees while a member of this bank.

  

  Business Response

  Date: 03/08/2023

  On 07/15/2013, **** ** ******* banking centers in the Southwestern Michigan area were officially opened as Old
  National Bank.  Clients transferring from
  **** ** ******* to Old National Bank were mailed a Welcome Guide prior to this
  date.  The guide referenced general account
  information, such as the new Old National account for client’s former **** ** ******* account.  The deposit account
  fees, deposit account agreement and disclosure were included in the guide.  The printed date for monthly services charges
  to begin was 09/01/2013. 
  
  The current Deposit Account
  Agreement and Disclosures for personal accounts can be found at ********************************************.
   Deposit account fees are explained in
  the Truth in Savings disclosures which may be provided at a local banking
  center.
  
  Our system shows that the client
  closed the checking account on 03/03/2023. 

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 6th 2023 I attempted to make a cash deposit into a atm at Old National Bank in *********, Illinois. The atm stated an error that it could not count one or more bills inserted and after a few minutes with this message a receipt printed to contact the financial institution. The atm did not return my funds deposited nor did it deposit the funds into my checking account. The bank stayed they have never had an issue like this and that I could have come in and made a deposit! A complaint was filed but not resolved immediately. The funds are still not In my checking account.

  

  Business Response

  Date: 02/21/2023

  On
  02/06/2023, Bank records indicate an ATM transaction dispute was received from
  Ms. ****** regarding a deposit she attempted at Old National Bank’s ********* location, in the amount of $670.00. 
  
  Dispute
  provisional credit in the amount of $670.00 was issued to the checking account
  ending in #**** on 02/17/2023, while the Bank conducted its investigation.
  
  On
  02/21/2023, the provisional credit became permanent after the investigation was
  completed.

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has to be the saddest excuse for a business I have ever seen. My account is constantly locked without asking my approval. I have spent at least 24 hours in total on the phone with the customer service/branch associates that seem to all be fighting for their life for one singular brain cell and the issue has never been resolved. I understand this is their job but this is not my job. I don't have time to sit in the phone for hours on end with these imbeciles. Now $400 was fraudulently charged to my account and they were supposed to email papers to sign to be credited for that money while they figure it out. No email ever received. Called back and put on hold for 20 min. Told me to give them 5 min and it will arrive. Hour later and still nothing. Finally got a response and it's missing some of the fraud charges. Emailed back and got no response. Waited another 30 mins on hold. Absolutely ridiculous and I'm not sure how they are still open. The amount of time I have spent on the phone ought to be enough to be on the ******* payroll. I demand to be compensated for my time as I have missed out on hours of my own work trying to get ahold of these idiots. Fix this immediately.

  

  Business Response

  Date: 02/13/2023

  Banking Center Manager ****** ********* has been in communication
  with the client. On debit card ending in ****, provisional credit was issued on
  02/07/2023 for $65.00 and the case was sent to ********** for further research.
  The remaining $366.25 disputed amount was denied due to the merchant issuing
  refunds back to the checking account on 02/06/2023.
  The bank apologizes for any inconvenience and frustration
  the client may have had during this process.

• Initial Complaint

  Date:01/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My old account was frozen and has been frozen for over a year and I do not have access to my funds. I spoke to plenty of people over time and they always gave me the run around. I just would like the funds realeased to me.

  

  Business Response

  Date: 02/06/2023

  The client's account was inactive prior to the First Midwest Bank merger with Old National Bank.
  
  
  
  On 01/30/2023, the client contacted the Client Care center and was advised to visit a banking center. The client submitted a dormant account form to reactivate the account at the Indianapolis banking center. The account status was placed in an Open/Active status.
  
  
  
  On 01/31/2023, two account memos from First Midwest Bank were located explaining that prior to the merger, an investigation was conducted. On 12/14/2021, an ATM deposit was made with 11 checks that were deemed suspicious. The account was "frozen", and no credit or debit transactions were allowed. On 12/16/2021, some of the checks were returned as fraudulent and the account remained frozen.
  
  
  
  As a result of the activity, the Old National Bank Fraud Department recommended that the account be closed, and the remaining funds disbursed to the client. On 02/06/2023, the account was closed and a check for the remaining balance was mailed to the client's address on file.
  

• Initial Complaint

  Date:01/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5 years ago I went to buy a house through old national bank. I had just received 100% disability from the VA from duty in 800 combat missions in the middle east. I went homeless 12 yrs previously when undiagnosed.
  When I went to purchase a home, **** ********* a loan officer for old national told me I had about 1000.00 in collections from that time of homelessness I needed to pay off for the loan to go through. I had 9000.00 in checking at his bank. I told **** via email, text message and email I'd have it paid within a week. He told the realtor I refused to pay this debt and that preacher sold his house for 45,000 less than his asking price that I was gonna pay 100% for due to it being a million dollar anywhere other than ******** Illinois and his profession. To get my response wrong from three different mediums proves only either Ill intent or an inability to read and verbally understand English

  

  Business Response

  Date: 02/01/2023

  Mr. **** was prequalified for a VA loan to be used toward the purchase of a home. However, there was a judgment on record which was reported on his credit for $1,392.00 that was filed 05/2011 per Capital One Bank. In order to close on a new mortgage loan, this judgment needed to be satisfied in full.
  
  
  
  The loan file would have progressed forward, but Old National Bank was not informed that the judgment was satisfied in full. This resulted in Old National Bank's decision to adverse the loan file due to the open unsatisfied judgment in the amount of $1,392.00.
  
  
  
  Mr. **** was provided a Statement of Denial at the time the file was declined. Old National Bank communicated with Mr. **** multiple times regarding what was needed, but to Old National Bank's knowledge the requirements were not fulfilled. At the time of the loan application, Mr. ****'s bank statement from March 2018 showed that he held $2.14 at Old National Bank.
  

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account on January 13th 2023 i funded my account then went to tranfer money from my current bank account and the tranfer declined and i got an email that my account was restricted and when i called they told me my account was being closed because of suspected fraud

  

  Business Response

  Date: 01/31/2023

  Old National Bank's Security Department was alerted to the client's checking account due to unusual activity. The activity involved an external transfer initiated through the client's online banking from a specific bank of concern. To prevent further unusual activity, the account was placed on a "No Debit Posting" status on 01/17/2023.
  
  Research showed the client's new account application was started on 09/05/2022, but the application was not completed until 01/12/2023. Due to the higher volume of fraud experienced during this time, further fraud inspections were put into place at the end of September. That would have prevented this account from opening had the client not started the application on 09/05/2022. Additionally, the client has an unpaid charge off from two years ago on his Qualifile report.
  
  Based on these factors, Old National Bank made the determination to no longer continue this relationship. The account was closed on 01/26/2023 and a check was cut for the balance.
  

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Old National Bank is stealing my money from my account. Not only are they stealing my money with frivolous fines but they are also keeping me from closing out my account for many months now. They started fining my account with no notice and after I saw the money leaving my account they refused to let me close the account. I live hundreds of miles away and have no way to arrive at the bank. This account was opened by **** to pay me for work and this bank is refusing to let me access my pay. I have tried sending a letter as the customer support person said but it was not accepted due to the bank creating red tape to steal my money

  

  Business Response

  Date: 01/23/2023

  Business Response
  ******* has a Union Savings Account with Old National Bank that is currently in a dormant status. Savings accounts become dormant after three years of inactivity and require completion of a Dormant Account Reactivation Request form in order to reactivate the account. Banking Center Manager ***** ******** contacted ******* on 01/11/2023. ******** is mailing the client a copy of the Dormant Reactivation form that needs to be completed so the account can be returned to an active status. At this point, the bank will be able to review the account to refund a portion of the $5.00 dormant fees that have accumulated and get the account closed.

• Initial Complaint

  Date:12/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my 2016 Chevy Malibu loan off in December 2021. I was in an accident and this car was deemed 'total loss'. In order to receive money from my insurance company I have to have the title of the vehicle. After realizing I misplaced the title (not sure if I ever received one) I requested my title on November 7th 2022 via telephone, as my online account is no longer active. On November 24th I had still not received the title. On December 5th still not received anything in the mail, called again and was told the release of title from the bmv will be delivered on December 8th because they never actually sent it the first time they said they did beginning of November. It takes 40-60 minutes of wait time just to speak to someone. It is currently December 18th and still have yet to receive anything in the mail. I paid my loan in full but have nothing to show for it. Customer service made multiple false claims to me making me feel very disappointed and frustrated.
  

  

  Business Response

  Date: 01/02/2023

  Business Response
  The title was originally mailed to the client on 12/01/2021. Old National Bank does not have a way of tracking these once they are mailed out.
  
  Old National Bank Loan Servicing prepared a lien release for the vehicle and placed it in the mail for the client on 12/19/2022. The client will need to take the lien release to the BMV branch to request a duplicate title for the vehicle.