Complaints

This profile includes complaints for D-Patrick, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  D-Patrick, Inc.

  200 N. Green River Rd. Evansville, IN 47715

  
• 

  D-Patrick, Inc.

  150 N Green River Rd Evansville, IN 47715-2404

  
• 

  D-Patrick, Inc.

  4200 E Division St Evansville, IN 47715-8610

  
• 

  D-Patrick, Inc.

  4300 E Division St. Auto Plaza Evansville, IN 47715

  
• 

  D-Patrick, Inc.

  3100 Hwy. 62 W Boonville, IN 47601

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2023 Mustang Mach-E GT Performance on March 13, 2024, with only 30 miles. It was advertised with a $7,500 federal tax credit, but the dealership failed to file the ***-required Time of Sale Report, disqualifying us from the credit.
  
  During delivery, the bumper was damaged unloading from the transport truck. The dealership replaced it but then dropped and damaged the new bumper, failed to disclose it, and attempted to "touch it up" with mismatched paint. It was never corrected.
  
  The rear passenger tire was also damaged. After I pointed it out, they ordered the wrong tire under warranty and never fixed the issue — even after being told directly it was incorrect.
  
  On Jan 24, 2025, the vehicle was dropped off for a loud clicking/thumping sound when turning at low speed. I called weekly and was repeatedly told a **** hotline ticket had been opened. Weeks later, I learned no ticket had ever been filed until much later. When we got the car back, it was still not fixed, and signs of abuse (brake dust buildup, harsh driving) were present.
  
  This experience forced us into accepting a substitution of collateral for a vehicle we didn’t want (2025 Explorer ST).
  
  Throughout this process, I was the one handling all drop-offs, communication, and rental agreements (all in my name). I now hold Power of Attorney from the vehicle’s owner. Despite this, the dealership owner dismissed me as “not a customer” and accused me of criminal behavior simply for trying to get answers and accountability.
  
  This isn’t how a professional dealership operates. After all attempts to resolve this respectfully, we’ve been met with dishonesty, poor service, and false accusations from ownership.
  
  I offered a solution of the tax incentive ($7500) plus the difference in MSRP($550) to be met by May 12th before moving forward with a lawyer. I did my best to remain professional but firm while highlighting the amount after the 12th is sure worth the fight they have given us and continue to give.

  

  Business Response

  Date: 05/23/2025

  ********* ******** has been fully compensated for the issues with her Mach E

• Initial Complaint

  Date:02/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  D Patrick web site says you can be prequalified, “get your real payments by simply prequlifing, it takes minutes snd has ZERO impact to your credit (no inquiry)”
  I tried to do this, and they submitted a HARD inquiry on Sept 26, 2024.
  Then they called me telling me they could not prequalify me without me coming yo the dealership and speaking to a sales person.
  I told them I did not authorize the hard inquiry to my crefit report, and I would not be coming to the dealership because they had already lied to me, and they neeed to cancel the unauthorized credit inquiry.
  
  It is now Feb 11, 2025 and the hard inquiry is still on my report.
  I have a screenshot I took in Sept 2024 showing what their website said, and I sent that screenshot to them to prove what they did was wrong.

  

  Business Response

  Date: 02/17/2025

  Upon receipt of this notice from BBB, I pulled all of our communication with the customer and all of the digital "receipts" that our system stores in order to determine that this customer actually filled out an application for credit in order to purchase a used vehicle from our inventory. I spoke with the consumer on the phone and the customer confirmed that she filled out the credit application in its entirety, providing her social security number, date of birth, income, address, time on job, and length of employment as well as the remaining necessary portions of the application for credit. There are many notices in our system requiring you to acknowledge them before proceeding as you can see in the attachments. She proceeded willingly with each step in the process to apply for credit for the purchase of an automobile. As you can see in the last attachment her information was put into our system from her filling out the application for credit. 

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022 I took my 2013 ford f150 to Dpat it was having transmission problems, the "lead frame" in the transmission was on recall but was told the "lead frame" was so back ordered they couldnt get it in time to do it under warrenty because of the time limit on the recall
  two months later I called Ford motor company and was told that was false they never had that part in back order??? 2024 once again I go to d pat with ford f150 with same problem servcie guy said "IF" was throwing codes to prove it was "lead frame" they would replace no problem
  3 weeks later it is now 1-2025 the truck has thrown code 0P0720 which indicated lead frame is bad
  but now they tell me that warrenty is out???
  in a matter of weeks the warrenty? ran out?
  Dpat reprogramed this transmission and every since its been questionable
  in 2021 my wife and I bought a brand new 2021 ford Escape, and purchased the Gap insurance
  my wife wrecked and totaled that Escape, so 11 months later she went back and wanted the very same escape which she and i bought, after a few months i started getting notices from Springs valley bank that 1800 balance was left on the escape and payment would be due soon
  I called the bank and explained to them we had gap insurance and that should pay off that remaining balance the bank informed me that all had been paid that was going to be paid and we in fact did not have any gap insurance
  so i went to Dpat they informed me that the 1800 that was for the gap insurance on the first call had been transfer to the two call 11 months later and there was no gap insurance???
  how did an insurance premium paid 11 months before get refunded and applied to the 2nd escape??
  Dpat did NOT pay the premium on the first car??
  I still dont know if the bank was paid I assume they were because I would heard from them again by now but would like to know

  

  Business Response

  Date: 01/22/2025

  We have contacted the customer by phone and resolved this matter. 

  Sincerely, 

  ***** ******** 

  General Manager

  D-Patrick Ford Lincoln 

  ***** ********

   

  
  

• Initial Complaint

  Date:12/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a lemon when purchasing my car through d Patrick, once buying the car I noticed countless problems with the car that was not brought to my attention. First thing is the tires on the car were all the wrong size for my car so I have to get all new tires for my vehicle, my car has a ridiculous oil leak where I have to put oil in the car daily, went and got a sheet with all of the problems shortly after getting the car and it was going to be more than what I paid for the car just to get everything fixed wrong with the vehicle they gave me, and absolutely horrible car been horrible since bought and have called and complained multiple times and even went in to try and get it fixed.

  

  Business Response

  Date: 12/13/2024

  *** ******

  You purchased a vehicle that was sold "as-is" and acknowledged via the signed documents that you agreed to purchasing this vehicle with all faults. We have offered allow you to trade this vehicle in on another vehicle, but you declined. 

  Sincerely, 

  ***** ********

  General Manger

  D-Patrick Ford Lincoln 

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2021 Ford Ecosport in April 2021. Two months ago was driving and oil lights and oil pressure light came on.
  Long story short my car has a recall for this. Needs a new motor, which won't be in until first quarter of 2025. D-Patrick has left me with no loaner vehicle or transportation. They say it's Fords responsibility. Ford says it's D-Patricks. Im stuck without a vehicle going on 2 months now.

  

  Business Response

  Date: 10/29/2024

  There is a recall on Mr. *******s vehicle, and we do not know when we will receive parts. Due to having several other customers with this recall and a limited number of rental vehicles, we are not able to provide rental vehicles to these customers in an effort to save enough rental vehicles for our other customers with shorter term repairs. D-Patrick has offered to trade Mr. ****** out of his vehicle into another vehicle, but he stated that he is not able to put $3000 down. I never stated that it's Ford's responsibly to provide a rental. D-Patrick does their best to provide great customer service, but we cannot accommodate Mr. *******s request, as it will burden multiple customers if we do. 

   

  Sincerely, 

  ***** ********

  General Manager 

  D-Patrick Ford Lincoln

  ************

  ***************

  Customer Answer

  Date: 10/29/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Great customer service at D-patrick only seems to apply to certain customers.  I refuse to pay them an additional 3000 dollars to allow me to trade when my car is covered by warranty.

  

  Business Response

  Date: 10/29/2024

  Mr. ******,

  You are certainly a valued customer. We value all of our customers. I hope you can understand the decision we have to make in the best interest of our company. Have a good week.

  Sincerely, 

  ***** ********

  Customer Answer

  Date: 10/30/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I don't feel it is satisfactory to leave customers with no vehicle.  Your not even providing any type a discount on an outside rental agency.  You are ok with just leaving people to fend for themselves.  
  
  
  
  Sincerely,
  
  
  
  ******* ******

  

  Business Response

  Date: 10/31/2024

  Mr. ******,

   

  D-Patrick is an automotive dealership that sells and services vehicles. We are not a rental car agency and are under no obligation to rent vehicles to customers.
  

  Sincerely,

  ***** ********

  Customer Answer

  Date: 10/31/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: because my car is under warranty and you are leaving me stranded.
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a certified 2023 Audi Q7 from D-Patrick Motorplex and noticed rough spots on the car, especially on the hood. The dealer mentioned that the car had been sitting on the lot for about 130 days. I thought the rough spots were minor and could be removed with a detailed cleaning and the Zurich Shield treatment, which I negotiated as part of the purchase for $1,400. I expected the finish to be similar to my 2022 Tiguan, which had a Simonize treatment applied.
  On 8/7/24, I took the car back to the dealership for the Zurich treatment. After the treatment, I noticed the rough spots on the hood were still present, along with some stains that could be removed with a cloth and cleaner. I immediately spoke with the manager, who acknowledged the rough spots. I showed him how the finish on my Tiguan was glassy and smooth after two years. The manager offered to rewash the car, but I demonstrated with a cleaner and soft cloth that the rough spots couldn't simply be washed away.
  
  I'm disappointed with the car’s pre-preparation before the Zurich treatment was applied. I assumed the rough spots would be taken care of during the process, expecting results similar to my Tiguan. I never consider that this would not be resolved. I immediately took the car to a detail shop for a second opinion. They confirmed that the car was not properly prepped before the treatment and that the rough spots could only be removed through polishing and buffing, followed by a ducon wash, clay bar treatment, and alcohol prepping. I have setup an appointment with the secondary vendor to have the car properly treated and to buff and apply their process to remove the rough spots. This treatment is very important to me for various reason.
  
  Given this situation, I would like a refund of $1,000 for the Zurich treatment, as the process did not meet my expectations. I regret I'm having to address this issue with a BBB complaint because other than this I am very satisfied with the purchase.

  

  Business Response

  Date: 08/30/2024

  Mr. Duncan brought his vehicle into the Dealership last week.  His concerns were addressed.   

  Customer Answer

  Date: 08/31/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********.  I resolved the issues with my own time and expenses.  I no longer need the services of D-Patrick. 
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2010 Ford Mustang that I purchased new. The car never had any issues until 2019 when Ford insisted I have the passenger side airbag serviced for a recall. I chose & trusted that DPatrick Ford could preform this service. After waiting for over an hour the car was returned to us with greasy fingerprints all over the passenger side airbag cover. We drove home & before we parked, the airbag light in the cluster came & stayed on.
  
  I was livid. I'm part of the Ford Family and know the only acceptable service on a customers vehicle is Fix It Right The First Time! It was an issue that has remained to this day because the car is in use constantly
  
  The car started having a transmission issue & yesterday I made an appointment with ****** @ DPatrick, I stated on the phone that I would like to be present while the trans fluid level was checked and that my request shouldn't be an issue.
  
  When we arrived at the dealership we waited for ten minutes for ****** only to have her pass us off to another service advisor, who upon hearing about my phone request started to treat us with disdain. At that time I informed him of the airbag issue and was basically told there was "no time" to deal with that issue
  
  I was never allowed to watch the non certified LUBE TECH check the fluid level & was charged over $60 to basically have my tires checked
  
  D-Patrick caused an airbag issue on our car & when they were informed of it and had the car in their possession, their service department chose not to inspect it & THEY LET US LEAVE
  
  That is unacceptable and I have opened a case with Ford over this situation, once I have another dealership retrieve the DTC's I'm sure Ford will be very interested to find out exactly why my airbag light is on
  
  ***** ******** should be ashamed

  

  Business Response

  Date: 07/17/2024

  Mr. ******,

  We are sorry to hear that you had an unpleasant experience. Per our conversation today, we will see you on Friday to inspect your vehicle. 
  

  Sincerely,

  ***** ********

• Initial Complaint

  Date:07/16/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car on May 22, 2024. I sent a paystub in for financing. I’m pretty sure I was told I was approved before I went there because I kept saying I was going to pick up my car. They asked for $2000 down and I put down $3000 to make my payments lower. I signed what I assumed was my contract. About 5 days later, I got a call that the finance couldn’t verify my income. I provided the branch number, customer service number and Human Resources number of ********** Bank. They said they could not reach anyone. They said to have my manager call. She called a couple of times to verify and they are saying she did not. D Patrick wants the vehicle back and said I can not get any of my down payment back. I would have never driven 3 hours away with a car that could be called back. If I signed something, saying that I have to, then that’s my fault for not reading. But the paper I have seems as if it’s final. Please help me do what’s right but not be taken advantage of. Thank you.

  

  Business Response

  Date: 07/16/2024

  Ms. *********

  As you know, we allowed you to use the $3,000 down payment from your original attempted purchase at D-Patrick Lebanon Ford (that the bank was unwilling to fund), towards your vehicle purchase at D-Patrick Evansville Ford. There is no monies owed. 

  Sincerely, 

  ***** ********

  D-Patrick Ford 

  ************

  Customer Answer

  Date: 07/18/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  This complaint was filed before the resolution. I am satisfied. 
  
  
  
  Sincerely,
  
  
  
  ******** ********

• Initial Complaint

  Date:09/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were looking for a Ford Bronco with a hard top. We called D-Patrick Ford on the phone about a Bronco they had in stock and told them we were interested in the car. The internet sales manager told us he was looking to get that car off his books so he would include a hard top at cost at a cost of $3.091.00 dollars. We told him we would like to come in and see the car so he made us an appointment for the next day to test drive the car. When we arrived we spoke with the salesman who was expecting us and verified that they were going to get us a hard top at their cost of $3,091.00. He said yes the internet sales manager had told him about it and we were good to go. We test drove the car and decided to go forward with the deal. We asked for a discounted sales price and the installation of a tow bar as well as a few other things. The manager said he couldn't give us those things because we were already getting such a good deal on the hard top but that he would offer us a tire cover in addition to the hard top at the cost of $3,091.00. We agreed and moved forward with the sale. We drove home and nearly a week later after our down payment check had already been cashed we got a phone call from the dealership saying they were not going to be able to get the hard top because they had made a mistake when they quoted us the price. They offered to send us our $3,091.00 dollars back (that had been included in the purchase price) and we said no we wanted the hard top we were promised which would cost us significantly more to purchase ourselves. After the phone call, we emailed the dealership saying that we understood it was a mistake but that we purchased the car in large part because of the deal on the hard top. A deal that we verified over 2 days with 4 different people. They didn't respond in any way to us for 10 days then told us they were not going to get us the hard top they promised.

  

  Business Response

  Date: 10/04/2023

  We are currently working with the customer to resolve the issue

• Initial Complaint

  Date:07/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 26th 2023 I purchased a 2012 ford f150 from D-Patrick Ford for $19,500 + fees. Since owning this vehicle for barley a month, I have had to replace brake pads, rotors, and calipers. After replacing all of this the rotor on the drivers side rotor wore down within a week of changing them, and my front wheel locked up as I was driving. This posed a safety threat to myself and my child who was in the car with me! So now I have to find the issue with that. I have been trying to reach out to D-Patrick’s sales manager, **** ***********  to discuss these issues and I went nearly 5 weeks without hearing back from him until today when he told me there is nothing he will do. I have also not received my title at the court house which was supposed to be mailed to my courthouse over 20 days ago. I am unable to get any answers from this company, and I feel that I was sold a vehicle that should have never left the lot. Thank you.

  

  Business Response

  Date: 08/11/2023

  To whom it may concern,

  ***** ***** purchased a vehicle "as-is" from D-Patrick Ford with no warranty of any kind. This was told to ***** when he purchased the vehicle. In addition, the attached Buyers Guide explains that there is no warranty on the vehicle (first page). The second page in the attachment is D-Patrick's "we-owe" form, which states what we owe to the customer. As you can see, we stated that nothing was owed, and ***** signed the bottom of the form acknowledging this. The third page of the attachment shows what coverages he accepted and declined. As you can see, he declined all extended service plans that he was eligible for that would cover any repairs. We explained all of this to *****. Thanks for your time. 

   

  Sincerely,

  ***** ********

  General Manager

  D-Patrick Ford Lincoln

  ***** ********