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Business Profile

Mexican Food

El Nopal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mexican Food.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We always go to El Nopal in New Albany IN, and never have issues, but chose the Floyds Knobs location due to it being closer this weekend.
    It was a big mistake. We spent almost & 80.00, and the food was terrible. Most of it was thrown out, for it not tasting right, and being wrong.
    2 of the orders had to be modified at home, bc they had items that were not supposed to be mixed in due to allergies, and the other due to simply not being able to eat foods that are mixed. ( sensory). We ordered later in the evening, so that maybe why? It should not matter what time we order, it should all be just as good at any time.

    Customer Answer

    Date: 08/09/2024



    Better Business Bureau:



    Please delete this from the system, or please update to show that the business and I have a satisfied outcome with them, and want to make sure this is reflected. 
    Thank you. 


     

    ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

  • Initial Complaint

    Date:05/08/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the be my guest coupon through **** made a special trip over there just to use the coupon after 20 minutes the guy still couldn't figure out how use it to pay my bill after calling somebody and back and forth looking at my phone I finally just wound up paying for it out of my pocket because by then the food was ready if the place is going to distribute these coupons employees need to be showed how to make them work

    Business Response

    Date: 05/24/2024

    Subject: Apologies for Your Recent Experience
    Dear ****** ************
    I hope this message finds you well.
    I wanted to personally reach out to express my sincerest apologies for the inconvenience you experienced during your recent visit to our restaurant. Your feedback regarding the difficulty in redeeming the "Be My Guest" coupon purchased through **** is truly concerning, and we are deeply sorry for any frustration or inconvenience this may have caused you.
    Upon investigation, it appears that the issue stemmed from an unforeseen technical difficulty with our ******** Tablet, which unfortunately prevented us from properly processing the barcode on your coupon. While this was certainly not intentional, it is clear that we failed to provide you with the seamless experience we strive to deliver to all of our guests.
    Please know that we take your feedback seriously and have already taken steps to ensure that our staff are properly trained to handle similar situations in the future. Additionally, we are working closely with our partners at **** and ******** to address any underlying issues and prevent similar occurrences moving forward.
    In recognition of the inconvenience you experienced, we would like to offer you a complimentary meal on your next visit to our restaurant. We sincerely hope that you will give us another opportunity to provide you with the exceptional dining experience that you deserve.
    Please don't hesitate to reach out to me directly to arrange your complimentary reservation. Your satisfaction is incredibly important to us, and we are committed to making things right.
    Once again, please accept our sincerest apologies for the inconvenience, and thank you for bringing this matter to our attention.
    Warm regards,
    ***** ****** El Nopal

    Customer Answer

    Date: 05/28/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *********** 

    ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

El Nopal is NOT a BBB Accredited Business.

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