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Business Profile

Locksmith Supplies

ABC Lock & Key, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** replaced my auto lock cylinder at a used car lot. I noticed it was not tight and asked if it could be looked at. I sent picture as requested and was told there was no issue and it was the weather-stripping. It did not explain the play in the housing and asked if he could look at it. For days we played, call me when you're available and each time it was also some excuse. One time I did call and he said he was on the other side of town, I asked if we could meet somewhere closer and no response.

    Business Response

    Date: 02/13/2023

    As I have told you multiple times. When you are free and able to bring the car in call me. It's that simple. Just like how I originally fixed your door lock.  You have made no effort other than a few text mulessages asking me to call you.  

    It's very simple and I stated twice I will be happy to look at it whenever you are free. Monday to Friday. 9-5. 

    As always the ball is in your court.  

    Do not text me for any reason whatsoever. Calls only. 

    Customer Answer

    Date: 02/14/2023

     I am rejecting this response because:
    I call and than it's something, so I resorted to texting so there is no confusion. Still awaiting a reply from you shows 2/9 Thursday at 9:34. It would be great if you can tell me when you will be out SW or I can visit you shop if you tell me where and when.

    Business Response

    Date: 02/14/2023

    Again. Call to setup service.  As you know I do not have a shop and you can come to me, as before, whenever you are free. This is my last correspondence here.  You call me.

    Customer Answer

    Date: 02/14/2023

     I am rejecting this response because: I did not know you did not have a location, social media states otherwise. I text you a time and location so there are no miscommunications. 


ABC Lock & Key, Inc. is NOT a BBB Accredited Business.

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