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Business Profile

Roofing Contractors

Centurion Roofing LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No call/no show for 2 appointments.I made an appointment to have our roof looked at and give a quote on a replacement roof. I waited 30 minutes past the appointment time and called the company. They did not identify themselves when answering the phone and when I said that they were 30 minutes late for their appointment I was told that they were overbooked for the day, and they will call me to reschedule. That is no call/no show number 1.The company called me 3 times in one day and I answered on the 3rd call because they would not leave a voice mail. As I was talking to the company, I had to ask who they were. Once again, they did not identify themselves. The day of the 2nd appointment came, and no one showed up. I called the company and when the phone was answered I get, "hello" after I started to speak. I told the company that they were late for an appointment, and no one has called and since this was the 2nd time in a week and a half that they would not be getting my business. I was told that someone in management would be told.I would NOT recommend this company to anyone!!

    Business Response

    Date: 01/09/2025

    The Vice President called the customer and extended his apologies to the customer and asked him to give him insight on what his experience was with Centurion.  The Vice president listened to the customers concerns and after a great conversation the customer decided he wanted ********************** to come to his home and give an estimate because he felt that Centurion was honest and sincerely sorry for the situation.  

     

  • Initial Complaint

    Date:10/09/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had them remove and install new asphalt shingles in my home. They did a horrible job the first time, a crappy attempt the second, and when they attempted to fix their crappy install a 3rd time. It was considerably better. Then it rained when I was home so I had reason to go check the durability. Along with cutting larger holes on my roof because they do not line the vents up with the existing holes, the flashing around the chimney leaks. They installed this roof on August 28, 2023, its not even two months old. This is garbage.

    Business Response

    Date: 10/19/2023

    *****,

          We want to thank you for bringing your concerns to our attention. As we strive to make sure that all customers concerns are addressed in a quick  and timely manner. On our first attempt to come back and fix the 3 Hip and Ridge shingles, we apologized that it wasn't done to your satisfaction and we immediately addressed that concern to meet up too your satisfaction.  When laying a new roof, the roof vents will not always line up with the existing hole and the holes may need to be modified. We apologize that we didn't explain this during your install.  We thought that coming back out and modifying the holes would address this concern. Lastly, you mentioned that the chimney flashing was not done correctly, We replaced that chimney flashing and water tested it with you to ensure that it doesn't leak.  We hope that this has addressed all of your concerns.  If any other concerns arise, please reach out to us immediately since your roof comes with a 50 year warranty. 

    Sincerely,

    Centurion Roofing Team

    Customer Answer

    Date: 10/21/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you.

Centurion Roofing LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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