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Business Profile

Roofing Contractors

Hoosier Roofing Contractors
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Hoosier Roofing Contractors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hoosier Roofing Contractors has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/15/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had Hoosier Roofing put a new metal roof on with new siding and gutters. There is a damaged gutter and rail on the north side of the house . That was to be replaced due to employee destruction. The siding on the west side of house is coming loose due to faulty installation. We have texted ****** m many times with no response or acknowledgment of the problems. We have pictures and text communication but no response or resolution.

      Business Response

      Date: 05/16/2024

      We apologize for the lack of communication and poor response time. We have not received any of your texts, and therefore, we're not aware of your attempts to contact us. We will reach out to schedule repairs immediately. Thank you for your patience and understanding. 

       

    • Initial Complaint

      Date:11/14/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had hoosier roofing reside our park model and shed at ********** *********. They didn't do any of the ************* or to any standard there was no siding board or wood put between siding and studs very little under siding paper was used siding is cut short all over no snap lock used to secure siding skirting was installed incorrectly so it is loose and falls of all j channel cut short not 45 bent and broke 1 inch gaps around plug trim super wavy everywhere high point low point no shimming I have had them back 4 times would never meet me at the site to go over issues and now they will not return calls or texts had 2 other company's come and get new quotes all of there job has to be removed and new Installed this was an ******* job

      Business Response

      Date: 09/16/2024

      After multiple attempts to satisfy the customer through requested and completed repair demands, we came to an agreement to void contract and meet the demands of the consumer. Agreement signed on 3/1/2023

    Hoosier Roofing Contractors is BBB Accredited.

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