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Business Profile

Dentist

Affordable Dentures & Implants

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially visited Affordable Dentures in Franklin, IN, on September 19, 2022. It was a consultation appointment. I was interested in having all of my teeth pulled, getting bone grafts, implants, and snap in ultimate dentures. On that day, we scheduled surgery for pulling my teeth and getting bone grafts. I paid a total of $3537.99. This was including a $3228.00 charge for both lower and upper ultimate dentures. I would not receive these dentures until approximately 13 months later. To pay for these dentures early is their policy. On October 24, 2022, I had surgery to pull my teeth and add bone grafts. At that time, I paid an additional amount of $3374.00. I was given a temporary set of dentures. A year later, approximated November 2023, I returned to schedule surgery for my implants. I was informed by ****************** DDS and owner, that I didn't have the room for full implants in my mouth. He referred me to a specialist, Dr. ***** in Caramel, IN to see if I could have mini dental implants. I couldn't get in to see Dr. **** until Feb 22, 2024. Dr. **** examined me, took x-rays, and gum impressions. I expressed my concerns to her that the temporary dentures I received from Affordable Dentures were ill fitting, the two front teeth were off center, and I have developed a lisp I hadn't had before surgery. I met with Dr. **** again on May 1, 2024. She had already stated that she could insert full implants on the top and bottom of my mouth, as Affordable Dentures stated they could not. She told me about the reasons for the problems I was having with my temporary dentures. She is very knowledgeable and experienced. I decided that Dr. **** will be providing me with the implants and snap in dentures to complete my treatment. Affordable Dentures shouldn't have charged me for the snap in dentures a year before I would get them. I am unsatisfied with their customer service and products. I would like the $3228.00 reimbursed for the snap in dentures.

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