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Business Profile

Gift Baskets

Popcorn World

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Baskets.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/08/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from ***************************************** which is Popcorn World website on December 5th on 2024. It was an $66.95 order with 4 different popcorns, a large birthday cake popcorn, Hot wings and ranch popcorn, a jerk popcorn, and a large Rice Krispies treats popcorn. I received a call from them on ************ on the birthday date that I had put on the order and them making sure I would received it on time. The birthday came, my order was still in processing. A month passed and no popcorn and my order is still in processing. I called on January 3rd, no answer, and then again on January 30th and finally got someone. They told me I would received my money back and get a cancellation email even made sure that they had the right email. I called again recently and no answer. I sent multiple messages through their messaging on their website and I had messaged them on their Instagram page where the owner was active last month in the comments. I paid the popcorn on Klarna and since I still hadnt revived my money, Klarna charged me two late fees of $7 each for for not paying the last two payments and Ive had to pay a full amount for something I havent received.

  • Initial Complaint

    Date:01/19/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After watching a television show featuring the business called Popcorn World, I decided to place an order on December ******. The $39.00 I paid was debited immediately. I called 12/21/24 to find out the status of my order and was placed on hold for 15 minutes before I decided to hang up. I called back shortly after and spoke to the owners son who told me they were waiting on bags to be delivered. I was assured that the owner would be in touch with me regarding the order but I never heard back. I called again on 12/24/24 where I spoke to ****** who told me they were still waiting for bags. I called again on 12/30/24 and there was no answer.

Popcorn World is NOT a BBB Accredited Business.

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