We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electric Motor Repair

Industrial Motor & Tool, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Motor Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took them my Dewalt impact to possibly get fixed they took it apart diagnosed the problem called me I asked them not to repair it because it was a little too much money I come to pick my gun up and it's completely apart and boxes they didn't even put it back together and they charged me $10

    Business Response

    Date: 10/20/2023

    Good Afternoon BBB and ***************************,

    What is written in the complaint details is described perfectly. In the attached files I took a photo of company policy that has been in place ever since we opened business in ****. The sign is posted on the wall where any customer can read, it clearly states our policy. The quote for Mr. ********* tool was for $102 and when a customer chooses to repair his tool all the labor for reassembly is included in the quote and the bench fee is waived. The amount of time required to assemble the tool is the same whether it is assembled with failed parts or with new parts, so this would require a higher labor charge than a $10 bench fee.

    More importantly the reason for the unassembled tool is because of insurance policy, it is standard insurance policy with tool repair service centers. The insurance companies deem a tool that is not working correctly as a liability risk and therefore we are required to box up unrepaired tools unassembled so there is no risk of injury and liability to the insurance company. That is insurance company policy. 

     So I am open to BBB suggestions to resolve this issue? We will gladly repair ****************** tool if he so chooses but we will not violate our agreement with our insurance company. 

    Thank You for bringing this to my attention, *********************

Industrial Motor & Tool, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.