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Business Profile

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Waxwerks Auto Conditioning System

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent ****** for window tinting service of all my windows including windshield. My car came with factory tints on back when I inquired about this service. It was suggested I put 15% on front 2 windows, 35% on back so that it would match and a foam tint on windshield. They did not match like suggested therefore they re-did them. I found some issues with the windshield (debris trapped under tint) so they agreed to redo as well. This was rescheduled a week out from when the front two windows were redone. During this week, I notice there are water/air bubbles in the tint on the passenger side front window. I attempted to ask them about this at the time of my windshield appt and I was told that **** (tint guy would call me about it. 4 hrs later, no call, so I called and was told that the water bubbles are normal and it take a a week, its this way due to it being cold, and that nothing is up for discussion. When I arrived later to get my car, they removed my windshield and nerve replaced it as scheduled. I later noticed that my necklace with my moms ashes were missing from my rear view mirror. I called about this and **** told me he remembered removing it and not putting it back. Told me to look under seats. My dad went up there and they denied responsibility, would not issue a credit, was verbally aggressive, stated that i will pay for the lil ***** dollar necklace, i dont care about it . The manager left the store and stated he wasnt the owner and that the workers were private contractors. I receive no compensation, no refund, no apology.

Waxwerks Auto Conditioning System is NOT a BBB Accredited Business.

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