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Business Profile

Car Rentals

ATL Enterprise, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an insurance claim through my insurance company. The repairs on my car took longer than anticipated. Liberty Collision in ************* should have received the invoice attached to this complaint. On June 5, 2024 I was on a 3 way call with my insurance company and enterprise rental car. In which we discussed that Liberty Collision would be invoiced for the days between June 8th to June 14th. And Liberty Collision agreed to this. When I turned in the rental to *** at Liberty Collision he instructed me to make sure that Enterprise rental car does not bill me. I did not hear from anyone until I received a phone call from the phone number ************ stating that they have charged my debit card $341.93. When I tried calling the number back the office was closed. I called Enterprise rental car back and they responded that they needed to close out the invoice. I requested a credit back to me and they told me that I had to reach out to Liberty Collision and I called *** back at Liberty Collision and *********** me that he will take care of this. Now 3 days later I am still waiting on a resolution and I cannot get a hold of *** at Liberty Collision and when I call back enterprise car rental they put me on hold and will not return to the call. I would like to get my deposit back as well as the $341.93.

ATL Enterprise, LLC is NOT a BBB Accredited Business.

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