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Business Profile

Cemetery

New Crown Cemetery Co.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our daughter passed away on April 19,2023 and buried on April 27,2023 at New crown cemetery Our daughter passed away in another state and we had to have her transported back to Indiana we could not make it up there in time to sign the paperwork for her so we had a family member signed on our behalf so she could get buried.Now the cemetery says we have no right to find out about her and to deal with the family member who signed they have the rights we were assaulted on their property we are having issues with said family member and all we want to do is get our little girl a proper headstone and we cant do that because we got to deal with the family member who signed on our behalf.*********,***** are very rude to us they said we have no right to our daughter site and they wont tell us anything please no parents should have to deal with this ****.All we want is for our daughter to have nothing but the best she been through to much we want her to have peace and we would like to be able to mourn our daughter New Crown Cemetery is a joke very rude do not buried ur family member there if it wasnt against god rules we would have her re buried somewhere else

    Business Response

    Date: 05/19/2023

    Please find attached a letter of response from New Crown Cemetery addressing ******************************* complaint #********.  Also attached is a photo I.D. and ******************************* permission to *************************** to handle all arrangements for ******************************* daughter, **********************************  Should you have any further questions, please do not hesitate to contact us at:

    ************

    or email:  ****************************************

    Respectfully,

    *****************

  • Initial Complaint

    Date:12/01/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I signed a contract with the New Crown Cemetery, ****************************************************************************************, ************. This was for a very simple plaque to be placed on the grave site of my ************************************************** This was signed on 17 Jun 2022. At that time *********************** indicated it would be ***** weeks for the completion of this plaque. I contact ***** on Sep 16 and ask about the plaque and was told it would be another ***** weeks. Called again on 1 Dec 2022 and ***** indicate it would be at ***** weeks and to call back again. This is taken much too long for a simple plaque. Always offering excuses and not dates. Need to get a firm date on the completion of this project.

    Business Response

    Date: 12/13/2022

    Dear Sir/Madam**** **** Please find attached all pertinent data to resolve Mr. *********************** complaint.  ************** approved the draft for the marker on 7/19/2022.  On 7/19/22 requisition #******* was submitted to our granite manufacturer.  On July 22, 2022 the company confirmed the marker order.  Per their confirmed order the estimated shipping date is 6 * 8 months.  January * March marker will be delivered to New Crown Cemetery.**** **** On 12/21/22 ************** called  New Crown Cemetery, he was advised it would be January * March for the marker delivery.  ************** is not happy with the response.**** **** Respectfully,**** *****************************/OM**** ************************************************** ******., IN  46203**** New Crown Cemetery

    Customer Answer

    Date: 12/14/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    [Provide details of why you are not satisfied with this resolution.]
    The method of the the response is what I am not happy with. ***** is the most rude and unhelpful woman I have every dealt with. She has no concept of customer service. We can not trust ***** with providing a honest answer to our concerns in honoring our contract and verbal agreement of dates for the Grave marker we selected. ***** has never gone the extra step in providing solid information or valuing customers time.She needs a lot of work on her people skills. She is very disrespectful and hung up on me during our conversation. I would not recommend the New Crown Cemetery for any reason. We will give them until 01 March 2023 to complete the job. If by 01 March 2023 I would want a full and total refund of $2196.30
    Regards,

    *******************

  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband passed away almost 3 years ago. I purchased a bench for his gravesite. It was delayed due to covid and it coming from overseas but it has been in the states since the beginning of this year. I have been waiting for almost a year for the concrete to be poured and the bench to be placed. The cemetery refuses to do it. It is heartbreaking to go visit my husband and have nothing marking his grave. I have tried to find an attorney but have been unsuccessful.

    Business Response

    Date: 12/13/2022

    Dear Sir/Madam:**** **** Please find attached all pertinent documents required to address complaint #******** from **************************  ************** for this bench was installed on July 12, 2022.  ********************, ****************** is responsible for installing the purchased bench and can install it at any time by notifying New Crown Cemetery when they will be here to install it.  **** **** Respectfully,**** *****************************/OM**** New Crown Cemetery**** ************************************************** ******., IN  46203

New Crown Cemetery Co. is NOT a BBB Accredited Business.

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